Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience case study is a Harvard Business School (HBR) case study written by C. Ranganathan, Poornima Krishnan, Ron Glickman. The Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience (referred as “Globshop Offshore” from here on) case study provides evaluation & decision scenario in field of Leadership & Managing People. It also touches upon business topics such as - Value proposition, Operations management.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

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Case Description of Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience Case Study

This teaching case discusses the decisions facing GlobShop, a global travel-retail company, in its efforts to offshore a significant portion of its information technology (IT) work. In response to the business challenges that arose due to the September 11, 2001 terrorist attacks, the company decided to outsource many of its IT activities to an Indian vendor. This case traces the key decisions made by the CIO and the challenges that were encountered during the planning and execution of the company's offshore sourcing strategy. These decisions pertain to the choice of tasks to be offshored, decisions about the vendor and the nature of sourcing arrangement, managing the vendor relationship and change management issues induced by offshoring. As GlobShop nears the completion of its 3-year agreement with the offshore vendor, the CIO is faced with decisions regarding continuing offshore outsourcing, extending the contract and related implications for the future of IT organization at GlobShop.

Case Authors : C. Ranganathan, Poornima Krishnan, Ron Glickman

Topic : Leadership & Managing People

Related Areas : Operations management

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Calculating Net Present Value (NPV) at 6% for Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10011072)	-10011072	-	-
Year 1	3443641	-6567431	3443641	0.9434	3248718
Year 2	3955934	-2611497	7399575	0.89	3520767
Year 3	3942785	1331288	11342360	0.8396	3310438
Year 4	3246000	4577288	14588360	0.7921	2571136
TOTAL			14588360		12651059

The Net Present Value at 6% discount rate is 2639987

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

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Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Net Present Value
2. Internal Rate of Return
3. Profitability Index
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Globshop Offshore shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Globshop Offshore have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.

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Formula and Steps to Calculate Net Present Value (NPV) of Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Leadership & Managing People Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Globshop Offshore often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Globshop Offshore needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10011072)	-10011072	-	-
Year 1	3443641	-6567431	3443641	0.8696	2994470
Year 2	3955934	-2611497	7399575	0.7561	2991254
Year 3	3942785	1331288	11342360	0.6575	2592445
Year 4	3246000	4577288	14588360	0.5718	1855911
TOTAL					10434081

The Net NPV after 4 years is 423009

(10434081 - 10011072 )

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Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10011072)	-10011072	-	-
Year 1	3443641	-6567431	3443641	0.8333	2869701
Year 2	3955934	-2611497	7399575	0.6944	2747176
Year 3	3942785	1331288	11342360	0.5787	2281704
Year 4	3246000	4577288	14588360	0.4823	1565394
TOTAL					9463975

The Net NPV after 4 years is -547097

At 20% discount rate the NPV is negative (9463975 - 10011072 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Globshop Offshore to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Globshop Offshore has a NPV value higher than Zero then finance managers at Globshop Offshore can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Globshop Offshore, then the stock price of the Globshop Offshore should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Globshop Offshore should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

Understanding of risks involved in the project.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

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Negotiation Strategy of Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience

References & Further Readings

C. Ranganathan, Poornima Krishnan, Ron Glickman (2018), "Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop's Experience Harvard Business Review Case Study. Published by HBR Publications.