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Belk: Towards Exceptional Scheduling Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Belk: Towards Exceptional Scheduling case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Belk: Towards Exceptional Scheduling case study is a Harvard Business School (HBR) case study written by Ethan S. Bernstein, Saravanan Kesavan, Bradley R. Staats, Luke Hassall. The Belk: Towards Exceptional Scheduling (referred as “Belk Edits” from here on) case study provides evaluation & decision scenario in field of Organizational Development. It also touches upon business topics such as - Value proposition, Business processes, Change management, Corporate governance, Developing employees, Human resource management, Labor, Organizational culture, Performance measurement, Technology, Time management.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Belk: Towards Exceptional Scheduling Case Study


With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles, and result in improved allocation of resources through the use of big data, thereby increasing sales productivity. Like many other retailers, Belk expected the benefits from automated scheduling software to be significant. But unlike other retailers who took an iron hand approach to push compliance, Belk's implementation permitted store managers "edit" the system to "fix" the "bugs" in the automated schedules-seeking not to replace labor but rather inform it. Belk commenced piloting the solution in May of 2013 and subsequently expanded the number of stores running the software to 50 over the course of 2013. Despite signs of initial success with the stores running the scheduling solution, Bass quickly began to notice a significant issue with the implementation: over 70% of shifts generated by the system were receiving manual overrides ("edits") by the store managers. Store managers believed the edits were necessary to remain responsive to local needs-and were, indeed, productive. Senior executives were skeptical, concerned that edits indicated resistance to productive change, and unsure of why Belk had spent so much time and money on an automated system only to have the stores override it. Having deliberately allowed store managers and lead schedulers to override the system, SVP Eric Bass (a retail store veteran who worked his way up to corporate) now needed to understand how and why they were doing so, and make sure that those edits were being made in a constructive manner. In a disagreement between human and machine, Belk allowed humans to win by design by giving them the right to edit the 'optimized' schedules. The case allows students to go deep into the question (qualitatively and quantitatively) and drive a detailed conversation about whether the result of Belk's flexible "edit" policy was a more or less effective implementation.


Case Authors : Ethan S. Bernstein, Saravanan Kesavan, Bradley R. Staats, Luke Hassall

Topic : Organizational Development

Related Areas : Business processes, Change management, Corporate governance, Developing employees, Human resource management, Labor, Organizational culture, Performance measurement, Technology, Time management




Calculating Net Present Value (NPV) at 6% for Belk: Towards Exceptional Scheduling Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10015405) -10015405 - -
Year 1 3471327 -6544078 3471327 0.9434 3274837
Year 2 3981904 -2562174 7453231 0.89 3543880
Year 3 3974720 1412546 11427951 0.8396 3337252
Year 4 3227209 4639755 14655160 0.7921 2556252
TOTAL 14655160 12712221




The Net Present Value at 6% discount rate is 2696816

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Payback Period
2. Net Present Value
3. Profitability Index
4. Internal Rate of Return

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Belk Edits shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Belk Edits have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.






Formula and Steps to Calculate Net Present Value (NPV) of Belk: Towards Exceptional Scheduling

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Organizational Development Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Belk Edits often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Belk Edits needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10015405) -10015405 - -
Year 1 3471327 -6544078 3471327 0.8696 3018545
Year 2 3981904 -2562174 7453231 0.7561 3010891
Year 3 3974720 1412546 11427951 0.6575 2613443
Year 4 3227209 4639755 14655160 0.5718 1845167
TOTAL 10488047


The Net NPV after 4 years is 472642

(10488047 - 10015405 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10015405) -10015405 - -
Year 1 3471327 -6544078 3471327 0.8333 2892773
Year 2 3981904 -2562174 7453231 0.6944 2765211
Year 3 3974720 1412546 11427951 0.5787 2300185
Year 4 3227209 4639755 14655160 0.4823 1556332
TOTAL 9514500


The Net NPV after 4 years is -500905

At 20% discount rate the NPV is negative (9514500 - 10015405 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Belk Edits to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Belk Edits has a NPV value higher than Zero then finance managers at Belk Edits can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Belk Edits, then the stock price of the Belk Edits should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Belk Edits should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Understanding of risks involved in the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Belk: Towards Exceptional Scheduling

References & Further Readings

Ethan S. Bernstein, Saravanan Kesavan, Bradley R. Staats, Luke Hassall (2018), "Belk: Towards Exceptional Scheduling Harvard Business Review Case Study. Published by HBR Publications.


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