Jabong.com: Balancing the Demands of Customers and Suppliers Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Jabong.com: Balancing the Demands of Customers and Suppliers case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Jabong.com: Balancing the Demands of Customers and Suppliers case study is a Harvard Business School (HBR) case study written by Jaydeep Mukherjee, Punit Bhardwaj. The Jabong.com: Balancing the Demands of Customers and Suppliers (referred as “Jabong's Puma's” from here on) case study provides evaluation & decision scenario in field of Sales & Marketing. It also touches upon business topics such as - Value proposition, .

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

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Case Description of Jabong.com: Balancing the Demands of Customers and Suppliers Case Study

Jade eServices Pvt. Limited (Jabong), an e-retailer of fashion products in India, regularly had to balance conflicting expectations from its supplier brands and consumers. The discounts that e-retailers had to offer to consumers to generate sufficient sales resulted in brand dilution, which compelled these brands to avoid the online channel. After allowing large discounts on Jabong's website for two years, Puma, a major international sports shoe brand, decided to stop discounting product lines that were contributing to 14 per cent of Jabong's footwear sales. Puma products helped to attract new customers, and Puma's decision had the potential to affect the commercial terms offered by other footwear brands, which would have even more impact on Jabong. Jabong's director of sports apparel knew that he was unlikely to meet the required growth figures without discounts on Puma's products. He needed a new strategy to compensate for Puma's withdrawal of discounting options, and he needed it immediately. Jaydeep Mukherjee is affiliated with Management Development Institute.

Case Authors : Jaydeep Mukherjee, Punit Bhardwaj

Topic : Sales & Marketing

Related Areas :

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Calculating Net Present Value (NPV) at 6% for Jabong.com: Balancing the Demands of Customers and Suppliers Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10026180)	-10026180	-	-
Year 1	3466951	-6559229	3466951	0.9434	3270708
Year 2	3981542	-2577687	7448493	0.89	3543558
Year 3	3955192	1377505	11403685	0.8396	3320855
Year 4	3250776	4628281	14654461	0.7921	2574919
TOTAL			14654461		12710041

The Net Present Value at 6% discount rate is 2683861

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

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Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Internal Rate of Return
2. Net Present Value
3. Profitability Index
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Jabong's Puma's shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Jabong's Puma's have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.

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Formula and Steps to Calculate Net Present Value (NPV) of Jabong.com: Balancing the Demands of Customers and Suppliers

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Sales & Marketing Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Jabong's Puma's often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Jabong's Puma's needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10026180)	-10026180	-	-
Year 1	3466951	-6559229	3466951	0.8696	3014740
Year 2	3981542	-2577687	7448493	0.7561	3010618
Year 3	3955192	1377505	11403685	0.6575	2600603
Year 4	3250776	4628281	14654461	0.5718	1858642
TOTAL					10484602

The Net NPV after 4 years is 458422

(10484602 - 10026180 )

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Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10026180)	-10026180	-	-
Year 1	3466951	-6559229	3466951	0.8333	2889126
Year 2	3981542	-2577687	7448493	0.6944	2764960
Year 3	3955192	1377505	11403685	0.5787	2288884
Year 4	3250776	4628281	14654461	0.4823	1567697
TOTAL					9510667

The Net NPV after 4 years is -515513

At 20% discount rate the NPV is negative (9510667 - 10026180 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Jabong's Puma's to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Jabong's Puma's has a NPV value higher than Zero then finance managers at Jabong's Puma's can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Jabong's Puma's, then the stock price of the Jabong's Puma's should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Jabong's Puma's should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

Understanding of risks involved in the project.

What will be a multi year spillover effect of various taxation regulations.

What can impact the cash flow of the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

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Negotiation Strategy of Jabong.com: Balancing the Demands of Customers and Suppliers

References & Further Readings

Jaydeep Mukherjee, Punit Bhardwaj (2018), "Jabong.com: Balancing the Demands of Customers and Suppliers Harvard Business Review Case Study. Published by HBR Publications.