Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare case study is a Harvard Business School (HBR) case study written by Kiran R, Arunabha Mukhopadhyay, Dinesh Kumar Unnikrishnan. The Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare (referred as “Workstation Parag” from here on) case study provides evaluation & decision scenario in field of Sales & Marketing. It also touches upon business topics such as - Value proposition, Customers.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

---

Case Description of Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare Case Study

VMW is a leader in software virtualization with approximately USD 6.5 billion annual revenue. VMW sells Workstation that can be bought online (store.vmware.com) and is used for running Mac on Windows. Workstation forms a significant portion of store revenues and most of it is bought online. There is rich digital/clickstream data for the visitors which can be combined with their past purchase history and other offline features as well. The business would like to increase sales of the product by targeting the right customers and needs a propensity model to be built using machine learning that can target the right set of customers. Michael Butler, the WW head of the store wants to leverage Parag's data sciences team to help him target the right workstation prospects that visit the store. A business conversation between Michael and Parag is followed by a technical discussion between Ravi, the data scientist and Parag. The following are the key questions that Ravi seeks to answer: -Cross-validation and evaluation in the context of huge imbalance in the data -Feature selection techniques -Communicating internal results such as lift curves back to the business -Different modeling approaches that can be followed -Interpreting the results for business decision making

Case Authors : Kiran R, Arunabha Mukhopadhyay, Dinesh Kumar Unnikrishnan

Topic : Sales & Marketing

Related Areas : Customers

---

Calculating Net Present Value (NPV) at 6% for Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10029832)	-10029832	-	-
Year 1	3445867	-6583965	3445867	0.9434	3250818
Year 2	3975926	-2608039	7421793	0.89	3538560
Year 3	3940024	1331985	11361817	0.8396	3308120
Year 4	3246069	4578054	14607886	0.7921	2571191
TOTAL			14607886		12668689

The Net Present Value at 6% discount rate is 2638857

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

---

Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Payback Period
2. Profitability Index
3. Internal Rate of Return
4. Net Present Value

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Workstation Parag have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Workstation Parag shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.

---

Formula and Steps to Calculate Net Present Value (NPV) of Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Sales & Marketing Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Workstation Parag often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Workstation Parag needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10029832)	-10029832	-	-
Year 1	3445867	-6583965	3445867	0.8696	2996406
Year 2	3975926	-2608039	7421793	0.7561	3006371
Year 3	3940024	1331985	11361817	0.6575	2590630
Year 4	3246069	4578054	14607886	0.5718	1855950
TOTAL					10449358

The Net NPV after 4 years is 419526

(10449358 - 10029832 )

---

Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10029832)	-10029832	-	-
Year 1	3445867	-6583965	3445867	0.8333	2871556
Year 2	3975926	-2608039	7421793	0.6944	2761060
Year 3	3940024	1331985	11361817	0.5787	2280106
Year 4	3246069	4578054	14607886	0.4823	1565427
TOTAL					9478149

The Net NPV after 4 years is -551683

At 20% discount rate the NPV is negative (9478149 - 10029832 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Workstation Parag to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Workstation Parag has a NPV value higher than Zero then finance managers at Workstation Parag can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Workstation Parag, then the stock price of the Workstation Parag should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Workstation Parag should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

What can impact the cash flow of the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

---

Negotiation Strategy of Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare

References & Further Readings

Kiran R, Arunabha Mukhopadhyay, Dinesh Kumar Unnikrishnan (2018), "Machine Learning Algorithms to Drive CRM in the Online E-Commerce Site at VMWare Harvard Business Review Case Study. Published by HBR Publications.