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Thunderbird-Improving the Online Experience Web Performance Analytics Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Thunderbird-Improving the Online Experience Web Performance Analytics case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Thunderbird-Improving the Online Experience Web Performance Analytics case study is a Harvard Business School (HBR) case study written by John Zerio, Arvind Deshmukh, Akshay Seth. The Thunderbird-Improving the Online Experience Web Performance Analytics (referred as “Website Crawlers” from here on) case study provides evaluation & decision scenario in field of Sales & Marketing. It also touches upon business topics such as - Value proposition, .

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Thunderbird-Improving the Online Experience Web Performance Analytics Case Study


The Thunderbird website had become very difficult to manage. The ability to change content in a dynamic manner was increasingly limited. The website was not resource or SEO friendly. The Web crawlers (e.g., Googlebot, Bingbot) had difficulty finding the correct key words because of the junk code embedded in the HTML pages. In November 2012, after a broad institutional effort, a new website was launched. The new website ran on an open source technology, the code was cleaner, and offered much better access to crawlers. It made SE0 management more effective. As the MBA recruitment process becomes increasingly dependent on its online marketing strategy, the ability to buy media effectively, measure performance, and adjust its plans quickly acquire incredible relevance. The performance of the new website and the school's online media buying must be evaluated. Data on the first four months of Web traffic is available from Google Analytics. The data has been downloaded and is available as an Excel file. Thunderbird's online marketing goals are defined as (a) to improve the effectiveness of display/sponsored ads placement, (b) to increase traffic to the programs pace by 25%, (c) to improve conversions, measured by the downloading of an application form, by 30%.


Case Authors : John Zerio, Arvind Deshmukh, Akshay Seth

Topic : Sales & Marketing

Related Areas :




Calculating Net Present Value (NPV) at 6% for Thunderbird-Improving the Online Experience Web Performance Analytics Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10026413) -10026413 - -
Year 1 3447048 -6579365 3447048 0.9434 3251932
Year 2 3959962 -2619403 7407010 0.89 3524352
Year 3 3940232 1320829 11347242 0.8396 3308295
Year 4 3233300 4554129 14580542 0.7921 2561076
TOTAL 14580542 12645655




The Net Present Value at 6% discount rate is 2619242

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Payback Period
2. Net Present Value
3. Internal Rate of Return
4. Profitability Index

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Website Crawlers shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Website Crawlers have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.






Formula and Steps to Calculate Net Present Value (NPV) of Thunderbird-Improving the Online Experience Web Performance Analytics

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Sales & Marketing Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Website Crawlers often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Website Crawlers needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10026413) -10026413 - -
Year 1 3447048 -6579365 3447048 0.8696 2997433
Year 2 3959962 -2619403 7407010 0.7561 2994300
Year 3 3940232 1320829 11347242 0.6575 2590766
Year 4 3233300 4554129 14580542 0.5718 1848650
TOTAL 10431150


The Net NPV after 4 years is 404737

(10431150 - 10026413 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10026413) -10026413 - -
Year 1 3447048 -6579365 3447048 0.8333 2872540
Year 2 3959962 -2619403 7407010 0.6944 2749974
Year 3 3940232 1320829 11347242 0.5787 2280227
Year 4 3233300 4554129 14580542 0.4823 1559269
TOTAL 9462009


The Net NPV after 4 years is -564404

At 20% discount rate the NPV is negative (9462009 - 10026413 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Website Crawlers to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Website Crawlers has a NPV value higher than Zero then finance managers at Website Crawlers can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Website Crawlers, then the stock price of the Website Crawlers should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Website Crawlers should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What can impact the cash flow of the project.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Thunderbird-Improving the Online Experience Web Performance Analytics

References & Further Readings

John Zerio, Arvind Deshmukh, Akshay Seth (2018), "Thunderbird-Improving the Online Experience Web Performance Analytics Harvard Business Review Case Study. Published by HBR Publications.


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