Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships case study is a Harvard Business School (HBR) case study written by Julie Yu, Marissa McCauley, Shamza Khan. The Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships (referred as “Seng Hang” from here on) case study provides evaluation & decision scenario in field of Strategy & Execution. It also touches upon business topics such as - Value proposition, .

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

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Case Description of Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships Case Study

Hang Seng Bank is the second-largest locally incorporated bank and the fifth-largest public company in Hong Kong. Due to growing consumer demand, peer pressure, and pressure to improve profits, Hang Seng launched e-banking in August 2000. This case provides a study of why Hang Seng accelerated its online banking strategies, critical issues in its implementation of strategies, and how Hang Seng is differentiating its online banking from that of other banks. Hang Seng has been serving customers throughout Hong Kong since 1933; it has been regarded as a reliable and traditional community bank. Discusses how e-banking is helping Hang Seng to strengthen its new image as a contemporary and progressive bank. The case also presents the issue of how to measure the profitability of online banking and/or technology investment.

Case Authors : Julie Yu, Marissa McCauley, Shamza Khan

Topic : Strategy & Execution

Related Areas :

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Calculating Net Present Value (NPV) at 6% for Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10020521)	-10020521	-	-
Year 1	3472171	-6548350	3472171	0.9434	3275633
Year 2	3979900	-2568450	7452071	0.89	3542097
Year 3	3961788	1393338	11413859	0.8396	3326394
Year 4	3222663	4616001	14636522	0.7921	2552651
TOTAL			14636522		12696774

The Net Present Value at 6% discount rate is 2676253

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

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Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Net Present Value
2. Payback Period
3. Internal Rate of Return
4. Profitability Index

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Seng Hang have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Seng Hang shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.

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Formula and Steps to Calculate Net Present Value (NPV) of Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Strategy & Execution Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Seng Hang often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Seng Hang needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10020521)	-10020521	-	-
Year 1	3472171	-6548350	3472171	0.8696	3019279
Year 2	3979900	-2568450	7452071	0.7561	3009376
Year 3	3961788	1393338	11413859	0.6575	2604940
Year 4	3222663	4616001	14636522	0.5718	1842568
TOTAL					10476163

The Net NPV after 4 years is 455642

(10476163 - 10020521 )

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Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10020521)	-10020521	-	-
Year 1	3472171	-6548350	3472171	0.8333	2893476
Year 2	3979900	-2568450	7452071	0.6944	2763819
Year 3	3961788	1393338	11413859	0.5787	2292701
Year 4	3222663	4616001	14636522	0.4823	1554139
TOTAL					9504136

The Net NPV after 4 years is -516385

At 20% discount rate the NPV is negative (9504136 - 10020521 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Seng Hang to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Seng Hang has a NPV value higher than Zero then finance managers at Seng Hang can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Seng Hang, then the stock price of the Seng Hang should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Seng Hang should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

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Negotiation Strategy of Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships

References & Further Readings

Julie Yu, Marissa McCauley, Shamza Khan (2018), "Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships Harvard Business Review Case Study. Published by HBR Publications.