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Redefining the AXA Brand Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Redefining the AXA Brand case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Redefining the AXA Brand case study is a Harvard Business School (HBR) case study written by Stefan Michel, Jean-Pierre Baillot. The Redefining the AXA Brand (referred as “Axa Brand” from here on) case study provides evaluation & decision scenario in field of Strategy & Execution. It also touches upon business topics such as - Value proposition, Change management, Customer service, Customers, Motivating people, Strategy.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Redefining the AXA Brand Case Study


The case describes how AXA, a global insurance company headquartered in Paris, France, defined and implemented its new brand in May 2008. This is exactly 3 years after CEO Henri de Castries launched the initiative "Ambition 2012" aimed at doubling revenues and tripling underlying earnings between 2004 and 2012 and turning AXA into "the preferred company" in financial protection. In order to become "preferred" among consumers; AXA needed to differentiate itself from its competitors. But, the brand attributes - including the signature "Be Life Confident" - didn't seem to be totally up to it. In 2007-2008, Claude Brunet, AXA's Chief Operating Officer, led a project to investigate and reinforce the brand. He strengthened marketing through the creation of a Group marketing department reporting to him which was responsible for strategic marketing and customer insight, offer and innovation, customer programs and quality of service, distribution, and brand and advertising. The voices of executives, customers and employees were then thoroughly analyzed. This fed the AXA Brand Spirit, a multidisciplinary task force made responsible for proposing action to the management board. The research concluded that the three main core attributes for AXA were "available", "attentive", and "reliable". The AXA Brand Spirit decided AXA ought to "continuously work to prove it is worth trusting". This meant exiting the "land of promise" and settling into a "land of proof". This would be the spirit of the new signature "redefining / standards". The new AXA brand was launched internally on May 27, 2008 with a worldwide online forum in which 55,000 employees participated. Learning objectives: Brand management is more than designing a new logo and creating a new value proposition. The case shows the importance of building emotional momentum within a service organization and using brand management as a catalyst for a deeper cultural change.


Case Authors : Stefan Michel, Jean-Pierre Baillot

Topic : Strategy & Execution

Related Areas : Change management, Customer service, Customers, Motivating people, Strategy




Calculating Net Present Value (NPV) at 6% for Redefining the AXA Brand Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10027976) -10027976 - -
Year 1 3457901 -6570075 3457901 0.9434 3262171
Year 2 3956045 -2614030 7413946 0.89 3520866
Year 3 3944123 1330093 11358069 0.8396 3311562
Year 4 3251548 4581641 14609617 0.7921 2575531
TOTAL 14609617 12670129




The Net Present Value at 6% discount rate is 2642153

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Internal Rate of Return
2. Profitability Index
3. Net Present Value
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Axa Brand shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Axa Brand have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.






Formula and Steps to Calculate Net Present Value (NPV) of Redefining the AXA Brand

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Strategy & Execution Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Axa Brand often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Axa Brand needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10027976) -10027976 - -
Year 1 3457901 -6570075 3457901 0.8696 3006870
Year 2 3956045 -2614030 7413946 0.7561 2991338
Year 3 3944123 1330093 11358069 0.6575 2593325
Year 4 3251548 4581641 14609617 0.5718 1859083
TOTAL 10450617


The Net NPV after 4 years is 422641

(10450617 - 10027976 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10027976) -10027976 - -
Year 1 3457901 -6570075 3457901 0.8333 2881584
Year 2 3956045 -2614030 7413946 0.6944 2747253
Year 3 3944123 1330093 11358069 0.5787 2282479
Year 4 3251548 4581641 14609617 0.4823 1568069
TOTAL 9479385


The Net NPV after 4 years is -548591

At 20% discount rate the NPV is negative (9479385 - 10027976 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Axa Brand to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Axa Brand has a NPV value higher than Zero then finance managers at Axa Brand can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Axa Brand, then the stock price of the Axa Brand should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Axa Brand should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Redefining the AXA Brand

References & Further Readings

Stefan Michel, Jean-Pierre Baillot (2018), "Redefining the AXA Brand Harvard Business Review Case Study. Published by HBR Publications.


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