Tata Consultancy Services: A Systems Approach To Human Resource Development Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Tata Consultancy Services: A Systems Approach To Human Resource Development case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Tata Consultancy Services: A Systems Approach To Human Resource Development case study is a Harvard Business School (HBR) case study written by Beng Geok Wee, Ivy Buche. The Tata Consultancy Services: A Systems Approach To Human Resource Development (referred as “Tcs Consultants” from here on) case study provides evaluation & decision scenario in field of Technology & Operations. It also touches upon business topics such as - Value proposition, Business processes, International business, Organizational culture, Talent management.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

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Case Description of Tata Consultancy Services: A Systems Approach To Human Resource Development Case Study

Tata Consultancy Services Ltd (TCS), India's largest IT services provider, reached a major milestone when manpower strength crossed the 100,000-employee mark in October 2007. Based on a business model heavily reliant on low-wage software engineering talent, TCS tapped with great success, India's large pool of engineering graduates, mainly from top universities, for its human capital needs. These software project consultants formed the backbone of the company's service delivery system and the lynchpin of TCS' growth as a global IT company. TCS used a systems approach to design a training and development framework that had enabled the firm to scale up the human capital requirements to meet rapid business growth. By the end of March 2008, TCS' global employee strength was more than 111,000. Ninety percent of its IT consultants were Indian nationals, as were majority of the TCS consultants in the USA. However, as TCS followed its multinational clients and set up operations in China, the Chinese government expected TCS to tap on local engineering talent as much as possible. The challenge for TCS was whether the training framework it had used to build its India-based human resource pool would also be effective in the Chinese context where TCS hoped to grow its second global delivery hub after India.

Case Authors : Beng Geok Wee, Ivy Buche

Topic : Technology & Operations

Related Areas : Business processes, International business, Organizational culture, Talent management

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Calculating Net Present Value (NPV) at 6% for Tata Consultancy Services: A Systems Approach To Human Resource Development Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10029847)	-10029847	-	-
Year 1	3449808	-6580039	3449808	0.9434	3254536
Year 2	3977530	-2602509	7427338	0.89	3539988
Year 3	3939571	1337062	11366909	0.8396	3307740
Year 4	3232838	4569900	14599747	0.7921	2560710
TOTAL			14599747		12662974

The Net Present Value at 6% discount rate is 2633127

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

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Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Net Present Value
2. Profitability Index
3. Payback Period
4. Internal Rate of Return

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Tcs Consultants have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Tcs Consultants shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.

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Formula and Steps to Calculate Net Present Value (NPV) of Tata Consultancy Services: A Systems Approach To Human Resource Development

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Technology & Operations Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Tcs Consultants often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Tcs Consultants needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10029847)	-10029847	-	-
Year 1	3449808	-6580039	3449808	0.8696	2999833
Year 2	3977530	-2602509	7427338	0.7561	3007584
Year 3	3939571	1337062	11366909	0.6575	2590332
Year 4	3232838	4569900	14599747	0.5718	1848386
TOTAL					10446135

The Net NPV after 4 years is 416288

(10446135 - 10029847 )

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Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10029847)	-10029847	-	-
Year 1	3449808	-6580039	3449808	0.8333	2874840
Year 2	3977530	-2602509	7427338	0.6944	2762174
Year 3	3939571	1337062	11366909	0.5787	2279844
Year 4	3232838	4569900	14599747	0.4823	1559046
TOTAL					9475904

The Net NPV after 4 years is -553943

At 20% discount rate the NPV is negative (9475904 - 10029847 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Tcs Consultants to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Tcs Consultants has a NPV value higher than Zero then finance managers at Tcs Consultants can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Tcs Consultants, then the stock price of the Tcs Consultants should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Tcs Consultants should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

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Negotiation Strategy of Tata Consultancy Services: A Systems Approach To Human Resource Development

References & Further Readings

Beng Geok Wee, Ivy Buche (2018), "Tata Consultancy Services: A Systems Approach To Human Resource Development Harvard Business Review Case Study. Published by HBR Publications.