IIF and QuaTeams Creating a Custom CRM Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for IIF and QuaTeams Creating a Custom CRM case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. IIF and QuaTeams Creating a Custom CRM case study is a Harvard Business School (HBR) case study written by Nicole R.D. Haggerty, Jordan Mitchell, Matt Woerner, Yulian Zhang. The IIF and QuaTeams Creating a Custom CRM (referred as “Iif Crm” from here on) case study provides evaluation & decision scenario in field of Technology & Operations. It also touches upon business topics such as - Value proposition, IT, Project management.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

---

Case Description of IIF and QuaTeams Creating a Custom CRM Case Study

IIF (Institute of International Finance) was eight months into the customized development of a customer relationship management system (CRM) by a small software development firm, QuaTeams. IIF, a member organization, wants to replace its current CRM, an Access database, by integrating member information from different departments: economic research, membership, events, and finance. In addition, it wants to be able to handle the growing number of members and track the interactions between its staff and membership. With two months to go before the scheduled launch, both sides must make decisions to overcome the remaining technical hurdles with the database and security. The IIF must also consider implementation issues and think of creative ways to use the CRM system once it is operational.

Case Authors : Nicole R.D. Haggerty, Jordan Mitchell, Matt Woerner, Yulian Zhang

Topic : Technology & Operations

Related Areas : IT, Project management

---

Calculating Net Present Value (NPV) at 6% for IIF and QuaTeams Creating a Custom CRM Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10011935)	-10011935	-	-
Year 1	3469021	-6542914	3469021	0.9434	3272661
Year 2	3960882	-2582032	7429903	0.89	3525171
Year 3	3965125	1383093	11395028	0.8396	3329195
Year 4	3231528	4614621	14626556	0.7921	2559673
TOTAL			14626556		12686700

The Net Present Value at 6% discount rate is 2674765

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

---

Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Profitability Index
2. Internal Rate of Return
3. Net Present Value
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Iif Crm have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Iif Crm shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.

---

Formula and Steps to Calculate Net Present Value (NPV) of IIF and QuaTeams Creating a Custom CRM

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Technology & Operations Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Iif Crm often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Iif Crm needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10011935)	-10011935	-	-
Year 1	3469021	-6542914	3469021	0.8696	3016540
Year 2	3960882	-2582032	7429903	0.7561	2994996
Year 3	3965125	1383093	11395028	0.6575	2607134
Year 4	3231528	4614621	14626556	0.5718	1847637
TOTAL					10466307

The Net NPV after 4 years is 454372

(10466307 - 10011935 )

---

Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10011935)	-10011935	-	-
Year 1	3469021	-6542914	3469021	0.8333	2890851
Year 2	3960882	-2582032	7429903	0.6944	2750613
Year 3	3965125	1383093	11395028	0.5787	2294633
Year 4	3231528	4614621	14626556	0.4823	1558414
TOTAL					9494510

The Net NPV after 4 years is -517425

At 20% discount rate the NPV is negative (9494510 - 10011935 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Iif Crm to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Iif Crm has a NPV value higher than Zero then finance managers at Iif Crm can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Iif Crm, then the stock price of the Iif Crm should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Iif Crm should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

Understanding of risks involved in the project.

What can impact the cash flow of the project.

What will be a multi year spillover effect of various taxation regulations.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

---

Negotiation Strategy of IIF and QuaTeams Creating a Custom CRM

References & Further Readings

Nicole R.D. Haggerty, Jordan Mitchell, Matt Woerner, Yulian Zhang (2018), "IIF and QuaTeams Creating a Custom CRM Harvard Business Review Case Study. Published by HBR Publications.