×




Teletech Corporation, 1996 Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Teletech Corporation, 1996 case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Teletech Corporation, 1996 case study is a Harvard Business School (HBR) case study written by Robert F. Bruner. The Teletech Corporation, 1996 (referred as “Hurdle Adjusted” from here on) case study provides evaluation & decision scenario in field of Finance & Accounting. It also touches upon business topics such as - Value proposition, Diversity, Financial analysis, Gender, Mergers & acquisitions.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Teletech Corporation, 1996 Case Study


In January 1996, the chief financial officer must fashion a response to a raider who claims that a major business segment of the company should be sold because it is not earning a satisfactory rate of return (ROR). The case recounts the debate within the company over the use of a single hurdle rate to evaluate all segments of the company versus a risk-adjusted hurdle rate system. The students' tasks are to resolve the debate, estimate weighted-average costs of capital (WACC) for the two business segments, and respond to the raider. Because the case was prepared to serve as part of an introduction to estimating investors' required rates of return, it would best follow one or two class sessions introducing techniques for estimating WACC. Although the numerical calculations required are light, some of the subtleties about the use of risk-adjusted hurdle rates will require time for the novice to absorb. The case can be used to pursue a variety of teaching objectives, including (1) extending risk return (i.e., mean variance) analysis to corporate finance; (2) surveying classic arguments for and against the use of risk-adjusted hurdle rate systems; (3) assessing the assumptions and limitations of risk-adjusted hurdle rate systems; (4) exercising the estimation of segment WACCs; and (5) considering possible organizational barriers to the implementation of risk-adjusted hurdle rates.


Case Authors : Robert F. Bruner

Topic : Finance & Accounting

Related Areas : Diversity, Financial analysis, Gender, Mergers & acquisitions




Calculating Net Present Value (NPV) at 6% for Teletech Corporation, 1996 Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10010221) -10010221 - -
Year 1 3455343 -6554878 3455343 0.9434 3259758
Year 2 3958798 -2596080 7414141 0.89 3523316
Year 3 3947924 1351844 11362065 0.8396 3314753
Year 4 3246726 4598570 14608791 0.7921 2571711
TOTAL 14608791 12669538




The Net Present Value at 6% discount rate is 2659317

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Profitability Index
2. Net Present Value
3. Internal Rate of Return
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Hurdle Adjusted have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Hurdle Adjusted shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.






Formula and Steps to Calculate Net Present Value (NPV) of Teletech Corporation, 1996

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Finance & Accounting Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Hurdle Adjusted often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Hurdle Adjusted needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10010221) -10010221 - -
Year 1 3455343 -6554878 3455343 0.8696 3004646
Year 2 3958798 -2596080 7414141 0.7561 2993420
Year 3 3947924 1351844 11362065 0.6575 2595824
Year 4 3246726 4598570 14608791 0.5718 1856326
TOTAL 10450216


The Net NPV after 4 years is 439995

(10450216 - 10010221 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10010221) -10010221 - -
Year 1 3455343 -6554878 3455343 0.8333 2879453
Year 2 3958798 -2596080 7414141 0.6944 2749165
Year 3 3947924 1351844 11362065 0.5787 2284678
Year 4 3246726 4598570 14608791 0.4823 1565744
TOTAL 9479040


The Net NPV after 4 years is -531181

At 20% discount rate the NPV is negative (9479040 - 10010221 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Hurdle Adjusted to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Hurdle Adjusted has a NPV value higher than Zero then finance managers at Hurdle Adjusted can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Hurdle Adjusted, then the stock price of the Hurdle Adjusted should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Hurdle Adjusted should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

Understanding of risks involved in the project.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Teletech Corporation, 1996

References & Further Readings

Robert F. Bruner (2018), "Teletech Corporation, 1996 Harvard Business Review Case Study. Published by HBR Publications.


Keppel REIT SWOT Analysis / TOWS Matrix

Services , Real Estate Operations


B2W DIGITAL ON SWOT Analysis / TOWS Matrix

Services , Retail (Catalog & Mail Order)


Daya Materials SWOT Analysis / TOWS Matrix

Energy , Oil Well Services & Equipment


Ecoplastic SWOT Analysis / TOWS Matrix

Consumer Cyclical , Auto & Truck Parts


Pires Investments SWOT Analysis / TOWS Matrix

Financial , Investment Services


Avadel Pharma SWOT Analysis / TOWS Matrix

Healthcare , Biotechnology & Drugs


Colfax SWOT Analysis / TOWS Matrix

Capital Goods , Misc. Capital Goods


Stella-Jones Inc. SWOT Analysis / TOWS Matrix

Capital Goods , Constr. - Supplies & Fixtures


Qingdao Gon Technology Co Ltd SWOT Analysis / TOWS Matrix

Basic Materials , Chemicals - Plastics & Rubber


Ezra Holdings Ltd SWOT Analysis / TOWS Matrix

Energy , Oil Well Services & Equipment