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Amul's IT-Enabled Service Delivery to Dairy Farmers Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Amul's IT-Enabled Service Delivery to Dairy Farmers case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Amul's IT-Enabled Service Delivery to Dairy Farmers case study is a Harvard Business School (HBR) case study written by Harekrishna Misra, S.R. Asokan. The Amul's IT-Enabled Service Delivery to Dairy Farmers (referred as “Kaira Union” from here on) case study provides evaluation & decision scenario in field of Global Business. It also touches upon business topics such as - Value proposition, IT.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Amul's IT-Enabled Service Delivery to Dairy Farmers Case Study


Kaira District Co-operative Milk Producers' Union Limited (Kaira Union), a member union of the popular dairy brand Amul, was using information technology (IT)-enabled services to benefit individual dairy farmers with very small herd sizes in India. The technical inputs, such as veterinary services, were provided through veterinary centres located near clusters of villages. To improve service delivery, better manage inventory, deploy veterinarians, and manage their routes, the union had established a centralized veterinary call centre staffed at all hours of the day. The call centre had resulted in considerable savings in the cost of service and improved the efficiency of service delivery. The managing director of Kaira Union wanted to extend the call centre to include the union's operations in the states of Maharashtra and West Bengal. However, he was not sure whether the current architecture was capable of facing the challenge. Kaira Union needed to develop a proposal for the expansion. Harekrishna Misra is affiliated with Institute of Rural Management. S. R. Asokan is affiliated with Institute of Rural Management.


Case Authors : Harekrishna Misra, S.R. Asokan

Topic : Global Business

Related Areas : IT




Calculating Net Present Value (NPV) at 6% for Amul's IT-Enabled Service Delivery to Dairy Farmers Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10023032) -10023032 - -
Year 1 3471086 -6551946 3471086 0.9434 3274609
Year 2 3966401 -2585545 7437487 0.89 3530083
Year 3 3962390 1376845 11399877 0.8396 3326899
Year 4 3248123 4624968 14648000 0.7921 2572818
TOTAL 14648000 12704409




The Net Present Value at 6% discount rate is 2681377

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Net Present Value
2. Internal Rate of Return
3. Payback Period
4. Profitability Index

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Kaira Union have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Kaira Union shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.






Formula and Steps to Calculate Net Present Value (NPV) of Amul's IT-Enabled Service Delivery to Dairy Farmers

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Global Business Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Kaira Union often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Kaira Union needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10023032) -10023032 - -
Year 1 3471086 -6551946 3471086 0.8696 3018336
Year 2 3966401 -2585545 7437487 0.7561 2999169
Year 3 3962390 1376845 11399877 0.6575 2605336
Year 4 3248123 4624968 14648000 0.5718 1857125
TOTAL 10479965


The Net NPV after 4 years is 456933

(10479965 - 10023032 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10023032) -10023032 - -
Year 1 3471086 -6551946 3471086 0.8333 2892572
Year 2 3966401 -2585545 7437487 0.6944 2754445
Year 3 3962390 1376845 11399877 0.5787 2293050
Year 4 3248123 4624968 14648000 0.4823 1566417
TOTAL 9506484


The Net NPV after 4 years is -516548

At 20% discount rate the NPV is negative (9506484 - 10023032 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Kaira Union to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Kaira Union has a NPV value higher than Zero then finance managers at Kaira Union can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Kaira Union, then the stock price of the Kaira Union should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Kaira Union should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

Understanding of risks involved in the project.

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Amul's IT-Enabled Service Delivery to Dairy Farmers

References & Further Readings

Harekrishna Misra, S.R. Asokan (2018), "Amul's IT-Enabled Service Delivery to Dairy Farmers Harvard Business Review Case Study. Published by HBR Publications.


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