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Employees Recognition at Intuit Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Employees Recognition at Intuit case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Employees Recognition at Intuit case study is a Harvard Business School (HBR) case study written by Hayagreeva Rao, David W. Hoyt. The Employees Recognition at Intuit (referred as “Employee Recognition” from here on) case study provides evaluation & decision scenario in field of Leadership & Managing People. It also touches upon business topics such as - Value proposition, Managing yourself, Motivating people, Organizational culture, Personnel policies.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Employees Recognition at Intuit Case Study


Intuit's "Spotlight" employee recognition system had rapidly become an integral part of the company's culture after it was introduced in late 2004. The program enabled any employee to recognize outstanding performance by any other employee by sending an online "thank you" to the employee, with a copy to the recipient's manager. The program also allowed managers and senior individual contributors to give monetary awards, which could be redeemed for gift certificates, to employees for exceptional performance. Recognition was seen as an important way to increase employee engagement, and the success of Spotlight was seen by Intuit's management as an important aspect of the company's performance management. The case describes the evolution of employee recognition at Intuit, from informal methods, to a merchandise-based program, then to the gift-certificate-based Spotlight program. It describes the culture and values at Intuit, employee input into program design, and the elements of program success. The case also provides a brief discussion of the general subject of employee recognition.


Case Authors : Hayagreeva Rao, David W. Hoyt

Topic : Leadership & Managing People

Related Areas : Managing yourself, Motivating people, Organizational culture, Personnel policies




Calculating Net Present Value (NPV) at 6% for Employees Recognition at Intuit Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10012105) -10012105 - -
Year 1 3443574 -6568531 3443574 0.9434 3248655
Year 2 3970051 -2598480 7413625 0.89 3533331
Year 3 3938622 1340142 11352247 0.8396 3306943
Year 4 3224854 4564996 14577101 0.7921 2554386
TOTAL 14577101 12643315




The Net Present Value at 6% discount rate is 2631210

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Internal Rate of Return
2. Profitability Index
3. Payback Period
4. Net Present Value

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Employee Recognition shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Employee Recognition have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.






Formula and Steps to Calculate Net Present Value (NPV) of Employees Recognition at Intuit

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Leadership & Managing People Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Employee Recognition often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Employee Recognition needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10012105) -10012105 - -
Year 1 3443574 -6568531 3443574 0.8696 2994412
Year 2 3970051 -2598480 7413625 0.7561 3001929
Year 3 3938622 1340142 11352247 0.6575 2589708
Year 4 3224854 4564996 14577101 0.5718 1843821
TOTAL 10429870


The Net NPV after 4 years is 417765

(10429870 - 10012105 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10012105) -10012105 - -
Year 1 3443574 -6568531 3443574 0.8333 2869645
Year 2 3970051 -2598480 7413625 0.6944 2756980
Year 3 3938622 1340142 11352247 0.5787 2279295
Year 4 3224854 4564996 14577101 0.4823 1555196
TOTAL 9461116


The Net NPV after 4 years is -550989

At 20% discount rate the NPV is negative (9461116 - 10012105 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Employee Recognition to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Employee Recognition has a NPV value higher than Zero then finance managers at Employee Recognition can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Employee Recognition, then the stock price of the Employee Recognition should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Employee Recognition should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

Understanding of risks involved in the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What can impact the cash flow of the project.

What will be a multi year spillover effect of various taxation regulations.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Employees Recognition at Intuit

References & Further Readings

Hayagreeva Rao, David W. Hoyt (2018), "Employees Recognition at Intuit Harvard Business Review Case Study. Published by HBR Publications.


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