Introduction to Personalization Marketing
At Oak Spring University , we define Personalization Marketing as a data driven that enables companies such as Salesforce.com DRC to make informed decisions regarding current and future behaviour of targeted consumers. Personalization Marketing model is built upon how Salesforce.com DRC customers are behaving at present and how their customer journey can be tailored to provided them an highly immersive and beneficial experience.
Personalization Marketing at Salesforce.com DRC needs to not only cater to the promotional strategies targeting specific needs of the customers in the NA industry but also to steward overall customer behaviour towards a more holistic customer experience.
According to 2022, Cheetah Digital survey 74% of consumers want brands to treat them as an individual and 71% of the customers want to build a relationship with the brand that they buy regularly.
True Predictive Personalization Marketing goes further than just sales driving coupons or other promotion strategies. Predictive Personalization Marketing can help Salesforce.com DRC to create more enriching brand experience, more convenient product purchase experience, more accessible post purchase experience that can drive higher customer satisfaction and loyalty among the customers in the NA industry.
To build a predictive personalization marketing at scale, Salesforce.com DRC needs three things in the NA industry – Build a rich database that can provide long loop customer data, use appropriate statistical and machine learning models to derive deep insights, and a operational system that can act on the personalization finding and deliver a rich customer experience.
Predictive Personalization Marketing can help in –
Predictive Personalization Marketing can help Salesforce.com DRC to make product purchase easier, maximise the effectiveness of its promotions and advertising efforts, and improve price perception.
Building a balance between the analytics and Salesforce.com DRC competitive strategy is the key to efficient and effective personalization marketing strategy. Often only numbers driven approach can lead to highly optimal solutions that can deliver high revenue in short term but compromise the customer overall experience. This can result into long term sales stagnation. In NA industry, Salesforce.com DRC needs to build a personalization marketing strategy that can build on each customer interaction in a meaningful way with a view to drive customer loyalty.
Prioritizing customer value is a key to differentiation. Salesforce.com DRC needs to clearly define the customer values it wants to target in the NA industry. For example very often high spending customers are viewed as loyal customers. But this can mean different thing in different context. A single member household or small business buyer may spend less on Salesforce.com DRC products compare to four member household or large corporate buyer, but share of overall basket may be significantly different thus making Salesforce.com DRC products more critical to smaller players.
Predictive personalization marketing efforts at Salesforce.com DRC in NA won't be effective unless managers at Salesforce.com DRC understand - what is the purpose of personalization marketing messeage, what Salesforce.com DRC want to say and what relationship it wants to have with its customers in NA industry.
Feel free to connect with us if you need business research.
You can download Excel Template of Case Study Solution & Analysis of Salesforce.com DRC
Services , Real Estate Operations
Healthcare , Biotechnology & Drugs
Basic Materials , Misc. Fabricated Products
Services , Restaurants
Energy , Oil & Gas - Integrated
Energy , Oil Well Services & Equipment
Technology , Scientific & Technical Instr.
Financial , Misc. Financial Services
Basic Materials , Containers & Packaging
Capital Goods , Construction - Raw Materials
Technology , Electronic Instr. & Controls