Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital

Since the Hospital Authority officially took over the management of the public hospitals in December 1991, it initiated numerous schemes aimed at improving the quality and efficiency of its staff and health care services. This included implementing a new management structure in most of the hospitals under its jurisdiction, including Patient Care Hospital. A few of the steps taken to improve the delivery of medical services were successfully and smoothly implemented, but a few met with resistance and complaints from the medical staff. This case takes a look at the management of medical professionals, and also at the role of medical professionals as managers. It introduces students to the culture of medical professionals, and aims to help students understand the reaction of medical professionals toward changes that affect their work routines.

Authors :: Gilbert Wong, Deric Tan

Topics :: Organizational Development

Tags :: Managing people, Organizational culture, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital" written by Gilbert Wong, Deric Tan includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Medical Professionals facing as an external strategic factors. Some of the topics covered in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital case study are - Strategic Management Strategies, Managing people, Organizational culture and Organizational Development.

Some of the macro environment factors that can be used to understand the Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital casestudy better are - – increasing government debt because of Covid-19 spendings, supply chains are disrupted by pandemic , challanges to central banks by blockchain based private currencies, increasing inequality as vast percentage of new income is going to the top 1%, technology disruption, central banks are concerned over increasing inflation, increasing household debt because of falling income levels, increasing commodity prices, talent flight as more people leaving formal jobs, etc

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Introduction to SWOT Analysis of Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital

SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Medical Professionals, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Medical Professionals operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.

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SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix

SWOT analysis of Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital can be done for the following purposes –
1. Strategic planning using facts provided in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital case study
2. Improving business portfolio management of Medical Professionals
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Medical Professionals

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Strengths Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Medical Professionals in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital Harvard Business Review case study are -

Analytics focus

– Medical Professionals is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Gilbert Wong, Deric Tan can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

High brand equity

– Medical Professionals has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Medical Professionals to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Low bargaining power of suppliers

– Suppliers of Medical Professionals in the sector have low bargaining power. Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Medical Professionals to manage not only supply disruptions but also source products at highly competitive prices.

Innovation driven organization

– Medical Professionals is one of the most innovative firm in sector. Manager in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

High switching costs

– The high switching costs that Medical Professionals has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Superior customer experience

– The customer experience strategy of Medical Professionals in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

Digital Transformation in Organizational Development segment

- digital transformation varies from industry to industry. For Medical Professionals digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Medical Professionals has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Organizational Resilience of Medical Professionals

– The covid-19 pandemic has put organizational resilience at the centre of everthing that Medical Professionals does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Ability to recruit top talent

– Medical Professionals is one of the leading recruiters in the industry. Managers in the Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Operational resilience

– The operational resilience strategy in the Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Diverse revenue streams

– Medical Professionals is present in almost all the verticals within the industry. This has provided firm in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Training and development

– Medical Professionals has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

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Weaknesses Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital are -

Interest costs

– Compare to the competition, Medical Professionals has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Medical Professionals supply chain. Even after few cautionary changes mentioned in the HBR case study - Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Medical Professionals vulnerable to further global disruptions in South East Asia.

Increasing silos among functional specialists

– The organizational structure of Medical Professionals is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Medical Professionals needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Medical Professionals to focus more on services rather than just following the product oriented approach.

Need for greater diversity

– Medical Professionals has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Low market penetration in new markets

– Outside its home market of Medical Professionals, firm in the HBR case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

Slow to harness new channels of communication

– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Medical Professionals is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.

High bargaining power of channel partners

– Because of the regulatory requirements, Gilbert Wong, Deric Tan suggests that, Medical Professionals is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

Slow to strategic competitive environment developments

– As Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital HBR case study mentions - Medical Professionals takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.

Lack of clear differentiation of Medical Professionals products

– To increase the profitability and margins on the products, Medical Professionals needs to provide more differentiated products than what it is currently offering in the marketplace.

No frontier risks strategy

– After analyzing the HBR case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital, it seems that company is thinking about the frontier risks that can impact Organizational Development strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.

Aligning sales with marketing

– It come across in the case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital can leverage the sales team experience to cultivate customer relationships as Medical Professionals is planning to shift buying processes online.

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Opportunities Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The opportunities highlighted in the Harvard Business Review case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital are -

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Medical Professionals can use these opportunities to build new business models that can help the communities that Medical Professionals operates in. Secondly it can use opportunities from government spending in Organizational Development sector.

Creating value in data economy

– The success of analytics program of Medical Professionals has opened avenues for new revenue streams for the organization in the industry. This can help Medical Professionals to build a more holistic ecosystem as suggested in the Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital case study. Medical Professionals can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Medical Professionals can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Redefining models of collaboration and team work

– As explained in the weaknesses section, Medical Professionals is facing challenges because of the dominance of functional experts in the organization. Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Organizational Development industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Medical Professionals can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Medical Professionals can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Leveraging digital technologies

– Medical Professionals can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Medical Professionals to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Medical Professionals to hire the very best people irrespective of their geographical location.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Organizational Development industry, but it has also influenced the consumer preferences. Medical Professionals can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Developing new processes and practices

– Medical Professionals can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Buying journey improvements

– Medical Professionals can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Better consumer reach

– The expansion of the 5G network will help Medical Professionals to increase its market reach. Medical Professionals will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Medical Professionals can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Learning at scale

– Online learning technologies has now opened space for Medical Professionals to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

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Threats Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The threats mentioned in the HBR case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital are -

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Medical Professionals.

Environmental challenges

– Medical Professionals needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Medical Professionals can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Medical Professionals business can come under increasing regulations regarding data privacy, data security, etc.

Consumer confidence and its impact on Medical Professionals demand

– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Medical Professionals can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital .

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital, Medical Professionals may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .

Regulatory challenges

– Medical Professionals needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.

Technology acceleration in Forth Industrial Revolution

– Medical Professionals has witnessed rapid integration of technology during Covid-19 in the Organizational Development industry. As one of the leading players in the industry, Medical Professionals needs to keep up with the evolution of technology in the Organizational Development sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Medical Professionals in the Organizational Development industry. The Organizational Development industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

High dependence on third party suppliers

– Medical Professionals high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Medical Professionals with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

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Weighted SWOT Analysis of Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital Template, Example

Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Management of the Medical Profession: The Paediatrics Department at Patient Care Hospital is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Medical Professionals needs to make to build a sustainable competitive advantage.

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