Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Organizational Development
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD)
Part of a series on the Discipline of Teams. The series examines successful high-performance teams in best-practice product and service companies and shows how traditionally structured organizations can use teams. At The Ritz-Carlton, employees salvaged and successfully redirected a hastily implemented teams pilot.
Swot Analysis of "Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD)" written by Lathrop Douglass, Douglas K. Smith includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Teams Carlton facing as an external strategic factors. Some of the topics covered in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) case study are - Strategic Management Strategies, Motivating people, Strategy execution and Organizational Development.
Some of the macro environment factors that can be used to understand the Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) casestudy better are - – competitive advantages are harder to sustain because of technology dispersion, increasing transportation and logistics costs, increasing energy prices, supply chains are disrupted by pandemic , challanges to central banks by blockchain based private currencies, increasing government debt because of Covid-19 spendings, technology disruption,
customer relationship management is fast transforming because of increasing concerns over data privacy, cloud computing is disrupting traditional business models, etc
Introduction to SWOT Analysis of Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Teams Carlton, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Teams Carlton operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) can be done for the following purposes –
1. Strategic planning using facts provided in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) case study
2. Improving business portfolio management of Teams Carlton
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Teams Carlton
Strengths Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Teams Carlton in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) Harvard Business Review case study are -
Training and development
– Teams Carlton has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Successful track record of launching new products
– Teams Carlton has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Teams Carlton has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Analytics focus
– Teams Carlton is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Lathrop Douglass, Douglas K. Smith can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Learning organization
- Teams Carlton is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Teams Carlton is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Effective Research and Development (R&D)
– Teams Carlton has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Ability to recruit top talent
– Teams Carlton is one of the leading recruiters in the industry. Managers in the Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Low bargaining power of suppliers
– Suppliers of Teams Carlton in the sector have low bargaining power. Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Teams Carlton to manage not only supply disruptions but also source products at highly competitive prices.
High brand equity
– Teams Carlton has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Teams Carlton to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Digital Transformation in Organizational Development segment
- digital transformation varies from industry to industry. For Teams Carlton digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Teams Carlton has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Innovation driven organization
– Teams Carlton is one of the most innovative firm in sector. Manager in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Organizational Resilience of Teams Carlton
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Teams Carlton does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Highly skilled collaborators
– Teams Carlton has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Weaknesses Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) are -
Slow to strategic competitive environment developments
– As Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) HBR case study mentions - Teams Carlton takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Low market penetration in new markets
– Outside its home market of Teams Carlton, firm in the HBR case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Slow decision making process
– As mentioned earlier in the report, Teams Carlton has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Teams Carlton even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Need for greater diversity
– Teams Carlton has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Interest costs
– Compare to the competition, Teams Carlton has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Teams Carlton has relatively successful track record of launching new products.
Workers concerns about automation
– As automation is fast increasing in the segment, Teams Carlton needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Lack of clear differentiation of Teams Carlton products
– To increase the profitability and margins on the products, Teams Carlton needs to provide more differentiated products than what it is currently offering in the marketplace.
Increasing silos among functional specialists
– The organizational structure of Teams Carlton is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Teams Carlton needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Teams Carlton to focus more on services rather than just following the product oriented approach.
Products dominated business model
– Even though Teams Carlton has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) should strive to include more intangible value offerings along with its core products and services.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD), in the dynamic environment Teams Carlton has struggled to respond to the nimble upstart competition. Teams Carlton has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Opportunities Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) are -
Using analytics as competitive advantage
– Teams Carlton has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Teams Carlton to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Organizational Development industry, but it has also influenced the consumer preferences. Teams Carlton can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Leveraging digital technologies
– Teams Carlton can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Teams Carlton can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Teams Carlton in the consumer business. Now Teams Carlton can target international markets with far fewer capital restrictions requirements than the existing system.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Teams Carlton to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Teams Carlton to hire the very best people irrespective of their geographical location.
Better consumer reach
– The expansion of the 5G network will help Teams Carlton to increase its market reach. Teams Carlton will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Teams Carlton to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Loyalty marketing
– Teams Carlton has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Buying journey improvements
– Teams Carlton can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Teams Carlton can use these opportunities to build new business models that can help the communities that Teams Carlton operates in. Secondly it can use opportunities from government spending in Organizational Development sector.
Developing new processes and practices
– Teams Carlton can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Learning at scale
– Online learning technologies has now opened space for Teams Carlton to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Threats Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) are -
Stagnating economy with rate increase
– Teams Carlton can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Technology acceleration in Forth Industrial Revolution
– Teams Carlton has witnessed rapid integration of technology during Covid-19 in the Organizational Development industry. As one of the leading players in the industry, Teams Carlton needs to keep up with the evolution of technology in the Organizational Development sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Easy access to finance
– Easy access to finance in Organizational Development field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Teams Carlton can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Teams Carlton with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Teams Carlton can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) .
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Increasing wage structure of Teams Carlton
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Teams Carlton.
Regulatory challenges
– Teams Carlton needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Teams Carlton will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Environmental challenges
– Teams Carlton needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Teams Carlton can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD), Teams Carlton may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .
High dependence on third party suppliers
– Teams Carlton high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Teams Carlton needs to understand the core reasons impacting the Organizational Development industry. This will help it in building a better workplace.
Weighted SWOT Analysis of Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Discipline of Teams: The Ritz-Carlton, Tysons Corner, Video (DVD) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Teams Carlton needs to make to build a sustainable competitive advantage.