Citizenship and Counterproductive Behavior in the NBA and NHL SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Organizational Development
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Citizenship and Counterproductive Behavior in the NBA and NHL
In the sports arena as in the workplace, leaders can decrease counterproductive behavior by fostering organizational commitment and perceptions of fairness. Traditionally, job performance has been measured in terms of specific task-related statements and behaviors: did the employee accomplish the list of tasks set out in the job description? Current approaches pay attention to a much broader range of behaviors that, when present, can add value to an organization by helping it achieve its goals and contributing to the social and psychological work environment. By studying performance data from the NBA and NHL, the author comes to the conclusion that managers can increase organizational citizenship behavior and decrease counterproductive behavior by focusing on engendering employee satisfaction, organizational commitment, perceptions of fairness, and trust in leadership, all of which create an environment that encourages altruistic acts.
Swot Analysis of "Citizenship and Counterproductive Behavior in the NBA and NHL" written by Maria Rotundo includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Counterproductive Behavior facing as an external strategic factors. Some of the topics covered in Citizenship and Counterproductive Behavior in the NBA and NHL case study are - Strategic Management Strategies, and Organizational Development.
Some of the macro environment factors that can be used to understand the Citizenship and Counterproductive Behavior in the NBA and NHL casestudy better are - – increasing inequality as vast percentage of new income is going to the top 1%, talent flight as more people leaving formal jobs, central banks are concerned over increasing inflation, increasing household debt because of falling income levels, geopolitical disruptions, increasing commodity prices, banking and financial system is disrupted by Bitcoin and other crypto currencies,
increasing energy prices, technology disruption, etc
Introduction to SWOT Analysis of Citizenship and Counterproductive Behavior in the NBA and NHL
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Citizenship and Counterproductive Behavior in the NBA and NHL case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Counterproductive Behavior, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Counterproductive Behavior operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Citizenship and Counterproductive Behavior in the NBA and NHL can be done for the following purposes –
1. Strategic planning using facts provided in Citizenship and Counterproductive Behavior in the NBA and NHL case study
2. Improving business portfolio management of Counterproductive Behavior
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Counterproductive Behavior
Strengths Citizenship and Counterproductive Behavior in the NBA and NHL | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Counterproductive Behavior in Citizenship and Counterproductive Behavior in the NBA and NHL Harvard Business Review case study are -
Analytics focus
– Counterproductive Behavior is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Maria Rotundo can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Ability to lead change in Organizational Development field
– Counterproductive Behavior is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Counterproductive Behavior in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Highly skilled collaborators
– Counterproductive Behavior has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Citizenship and Counterproductive Behavior in the NBA and NHL HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Operational resilience
– The operational resilience strategy in the Citizenship and Counterproductive Behavior in the NBA and NHL Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Low bargaining power of suppliers
– Suppliers of Counterproductive Behavior in the sector have low bargaining power. Citizenship and Counterproductive Behavior in the NBA and NHL has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Counterproductive Behavior to manage not only supply disruptions but also source products at highly competitive prices.
Learning organization
- Counterproductive Behavior is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Counterproductive Behavior is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Citizenship and Counterproductive Behavior in the NBA and NHL Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Successful track record of launching new products
– Counterproductive Behavior has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Counterproductive Behavior has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Ability to recruit top talent
– Counterproductive Behavior is one of the leading recruiters in the industry. Managers in the Citizenship and Counterproductive Behavior in the NBA and NHL are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Strong track record of project management
– Counterproductive Behavior is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Effective Research and Development (R&D)
– Counterproductive Behavior has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Citizenship and Counterproductive Behavior in the NBA and NHL - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Organizational Resilience of Counterproductive Behavior
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Counterproductive Behavior does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
High brand equity
– Counterproductive Behavior has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Counterproductive Behavior to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Weaknesses Citizenship and Counterproductive Behavior in the NBA and NHL | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Citizenship and Counterproductive Behavior in the NBA and NHL are -
Slow to strategic competitive environment developments
– As Citizenship and Counterproductive Behavior in the NBA and NHL HBR case study mentions - Counterproductive Behavior takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Need for greater diversity
– Counterproductive Behavior has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Slow decision making process
– As mentioned earlier in the report, Counterproductive Behavior has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Counterproductive Behavior even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Citizenship and Counterproductive Behavior in the NBA and NHL HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Counterproductive Behavior has relatively successful track record of launching new products.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Counterproductive Behavior supply chain. Even after few cautionary changes mentioned in the HBR case study - Citizenship and Counterproductive Behavior in the NBA and NHL, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Counterproductive Behavior vulnerable to further global disruptions in South East Asia.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Counterproductive Behavior is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Citizenship and Counterproductive Behavior in the NBA and NHL can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High cash cycle compare to competitors
Counterproductive Behavior has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Increasing silos among functional specialists
– The organizational structure of Counterproductive Behavior is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Counterproductive Behavior needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Counterproductive Behavior to focus more on services rather than just following the product oriented approach.
High operating costs
– Compare to the competitors, firm in the HBR case study Citizenship and Counterproductive Behavior in the NBA and NHL has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Counterproductive Behavior 's lucrative customers.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Citizenship and Counterproductive Behavior in the NBA and NHL, is just above the industry average. Counterproductive Behavior needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Interest costs
– Compare to the competition, Counterproductive Behavior has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
Opportunities Citizenship and Counterproductive Behavior in the NBA and NHL | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Citizenship and Counterproductive Behavior in the NBA and NHL are -
Buying journey improvements
– Counterproductive Behavior can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Citizenship and Counterproductive Behavior in the NBA and NHL suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Using analytics as competitive advantage
– Counterproductive Behavior has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Citizenship and Counterproductive Behavior in the NBA and NHL - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Counterproductive Behavior to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Developing new processes and practices
– Counterproductive Behavior can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Counterproductive Behavior in the consumer business. Now Counterproductive Behavior can target international markets with far fewer capital restrictions requirements than the existing system.
Low interest rates
– Even though inflation is raising its head in most developed economies, Counterproductive Behavior can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Building a culture of innovation
– managers at Counterproductive Behavior can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Organizational Development segment.
Creating value in data economy
– The success of analytics program of Counterproductive Behavior has opened avenues for new revenue streams for the organization in the industry. This can help Counterproductive Behavior to build a more holistic ecosystem as suggested in the Citizenship and Counterproductive Behavior in the NBA and NHL case study. Counterproductive Behavior can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Loyalty marketing
– Counterproductive Behavior has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Counterproductive Behavior can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Counterproductive Behavior in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Organizational Development segment, and it will provide faster access to the consumers.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Organizational Development industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Counterproductive Behavior can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Counterproductive Behavior can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Counterproductive Behavior to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Counterproductive Behavior to hire the very best people irrespective of their geographical location.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Counterproductive Behavior can use these opportunities to build new business models that can help the communities that Counterproductive Behavior operates in. Secondly it can use opportunities from government spending in Organizational Development sector.
Threats Citizenship and Counterproductive Behavior in the NBA and NHL External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Citizenship and Counterproductive Behavior in the NBA and NHL are -
Shortening product life cycle
– it is one of the major threat that Counterproductive Behavior is facing in Organizational Development sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Stagnating economy with rate increase
– Counterproductive Behavior can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Technology acceleration in Forth Industrial Revolution
– Counterproductive Behavior has witnessed rapid integration of technology during Covid-19 in the Organizational Development industry. As one of the leading players in the industry, Counterproductive Behavior needs to keep up with the evolution of technology in the Organizational Development sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Counterproductive Behavior business can come under increasing regulations regarding data privacy, data security, etc.
Increasing wage structure of Counterproductive Behavior
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Counterproductive Behavior.
Environmental challenges
– Counterproductive Behavior needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Counterproductive Behavior can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Citizenship and Counterproductive Behavior in the NBA and NHL, Counterproductive Behavior may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Counterproductive Behavior.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Counterproductive Behavior will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Consumer confidence and its impact on Counterproductive Behavior demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Counterproductive Behavior in the Organizational Development industry. The Organizational Development industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Counterproductive Behavior needs to understand the core reasons impacting the Organizational Development industry. This will help it in building a better workplace.
Weighted SWOT Analysis of Citizenship and Counterproductive Behavior in the NBA and NHL Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Citizenship and Counterproductive Behavior in the NBA and NHL needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Citizenship and Counterproductive Behavior in the NBA and NHL is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Citizenship and Counterproductive Behavior in the NBA and NHL is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Citizenship and Counterproductive Behavior in the NBA and NHL is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Counterproductive Behavior needs to make to build a sustainable competitive advantage.
