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Assessing Managerial Talent at AT&T (B), Spanish Version SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Assessing Managerial Talent at AT&T (B), Spanish Version


Supplements the (A) case.

Authors :: Michael Beer, Ellen Stein

Topics :: Organizational Development

Tags :: Succession planning, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Assessing Managerial Talent at AT&T (B), Spanish Version" written by Michael Beer, Ellen Stein includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Assessing Managerial facing as an external strategic factors. Some of the topics covered in Assessing Managerial Talent at AT&T (B), Spanish Version case study are - Strategic Management Strategies, Succession planning and Organizational Development.


Some of the macro environment factors that can be used to understand the Assessing Managerial Talent at AT&T (B), Spanish Version casestudy better are - – wage bills are increasing, cloud computing is disrupting traditional business models, increasing household debt because of falling income levels, increasing inequality as vast percentage of new income is going to the top 1%, supply chains are disrupted by pandemic , central banks are concerned over increasing inflation, competitive advantages are harder to sustain because of technology dispersion, increasing government debt because of Covid-19 spendings, geopolitical disruptions, etc



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Introduction to SWOT Analysis of Assessing Managerial Talent at AT&T (B), Spanish Version


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Assessing Managerial Talent at AT&T (B), Spanish Version case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Assessing Managerial, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Assessing Managerial operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Assessing Managerial Talent at AT&T (B), Spanish Version can be done for the following purposes –
1. Strategic planning using facts provided in Assessing Managerial Talent at AT&T (B), Spanish Version case study
2. Improving business portfolio management of Assessing Managerial
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Assessing Managerial




Strengths Assessing Managerial Talent at AT&T (B), Spanish Version | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Assessing Managerial in Assessing Managerial Talent at AT&T (B), Spanish Version Harvard Business Review case study are -

High switching costs

– The high switching costs that Assessing Managerial has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Highly skilled collaborators

– Assessing Managerial has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Assessing Managerial Talent at AT&T (B), Spanish Version HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

Low bargaining power of suppliers

– Suppliers of Assessing Managerial in the sector have low bargaining power. Assessing Managerial Talent at AT&T (B), Spanish Version has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Assessing Managerial to manage not only supply disruptions but also source products at highly competitive prices.

Digital Transformation in Organizational Development segment

- digital transformation varies from industry to industry. For Assessing Managerial digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Assessing Managerial has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Learning organization

- Assessing Managerial is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Assessing Managerial is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Assessing Managerial Talent at AT&T (B), Spanish Version Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Organizational Resilience of Assessing Managerial

– The covid-19 pandemic has put organizational resilience at the centre of everthing that Assessing Managerial does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Ability to lead change in Organizational Development field

– Assessing Managerial is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Assessing Managerial in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Strong track record of project management

– Assessing Managerial is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

Training and development

– Assessing Managerial has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Assessing Managerial Talent at AT&T (B), Spanish Version Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Ability to recruit top talent

– Assessing Managerial is one of the leading recruiters in the industry. Managers in the Assessing Managerial Talent at AT&T (B), Spanish Version are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Operational resilience

– The operational resilience strategy in the Assessing Managerial Talent at AT&T (B), Spanish Version Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Sustainable margins compare to other players in Organizational Development industry

– Assessing Managerial Talent at AT&T (B), Spanish Version firm has clearly differentiated products in the market place. This has enabled Assessing Managerial to fetch slight price premium compare to the competitors in the Organizational Development industry. The sustainable margins have also helped Assessing Managerial to invest into research and development (R&D) and innovation.






Weaknesses Assessing Managerial Talent at AT&T (B), Spanish Version | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Assessing Managerial Talent at AT&T (B), Spanish Version are -

Lack of clear differentiation of Assessing Managerial products

– To increase the profitability and margins on the products, Assessing Managerial needs to provide more differentiated products than what it is currently offering in the marketplace.

High dependence on star products

– The top 2 products and services of the firm as mentioned in the Assessing Managerial Talent at AT&T (B), Spanish Version HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Assessing Managerial has relatively successful track record of launching new products.

Workers concerns about automation

– As automation is fast increasing in the segment, Assessing Managerial needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Products dominated business model

– Even though Assessing Managerial has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Assessing Managerial Talent at AT&T (B), Spanish Version should strive to include more intangible value offerings along with its core products and services.

Low market penetration in new markets

– Outside its home market of Assessing Managerial, firm in the HBR case study Assessing Managerial Talent at AT&T (B), Spanish Version needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

Slow to strategic competitive environment developments

– As Assessing Managerial Talent at AT&T (B), Spanish Version HBR case study mentions - Assessing Managerial takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.

High operating costs

– Compare to the competitors, firm in the HBR case study Assessing Managerial Talent at AT&T (B), Spanish Version has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Assessing Managerial 's lucrative customers.

High cash cycle compare to competitors

Assessing Managerial has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.

Increasing silos among functional specialists

– The organizational structure of Assessing Managerial is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Assessing Managerial needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Assessing Managerial to focus more on services rather than just following the product oriented approach.

Need for greater diversity

– Assessing Managerial has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Skills based hiring

– The stress on hiring functional specialists at Assessing Managerial has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.




Opportunities Assessing Managerial Talent at AT&T (B), Spanish Version | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Assessing Managerial Talent at AT&T (B), Spanish Version are -

Better consumer reach

– The expansion of the 5G network will help Assessing Managerial to increase its market reach. Assessing Managerial will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Assessing Managerial can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Using analytics as competitive advantage

– Assessing Managerial has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Assessing Managerial Talent at AT&T (B), Spanish Version - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Assessing Managerial to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Assessing Managerial in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Organizational Development segment, and it will provide faster access to the consumers.

Loyalty marketing

– Assessing Managerial has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Assessing Managerial can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Assessing Managerial Talent at AT&T (B), Spanish Version, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Creating value in data economy

– The success of analytics program of Assessing Managerial has opened avenues for new revenue streams for the organization in the industry. This can help Assessing Managerial to build a more holistic ecosystem as suggested in the Assessing Managerial Talent at AT&T (B), Spanish Version case study. Assessing Managerial can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Assessing Managerial to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Organizational Development industry, but it has also influenced the consumer preferences. Assessing Managerial can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Manufacturing automation

– Assessing Managerial can use the latest technology developments to improve its manufacturing and designing process in Organizational Development segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Buying journey improvements

– Assessing Managerial can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Assessing Managerial Talent at AT&T (B), Spanish Version suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Assessing Managerial to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Assessing Managerial to hire the very best people irrespective of their geographical location.

Redefining models of collaboration and team work

– As explained in the weaknesses section, Assessing Managerial is facing challenges because of the dominance of functional experts in the organization. Assessing Managerial Talent at AT&T (B), Spanish Version case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.




Threats Assessing Managerial Talent at AT&T (B), Spanish Version External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Assessing Managerial Talent at AT&T (B), Spanish Version are -

Technology acceleration in Forth Industrial Revolution

– Assessing Managerial has witnessed rapid integration of technology during Covid-19 in the Organizational Development industry. As one of the leading players in the industry, Assessing Managerial needs to keep up with the evolution of technology in the Organizational Development sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Regulatory challenges

– Assessing Managerial needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.

Increasing wage structure of Assessing Managerial

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Assessing Managerial.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Assessing Managerial can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Assessing Managerial Talent at AT&T (B), Spanish Version .

Shortening product life cycle

– it is one of the major threat that Assessing Managerial is facing in Organizational Development sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Assessing Managerial in the Organizational Development sector and impact the bottomline of the organization.

Consumer confidence and its impact on Assessing Managerial demand

– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Assessing Managerial with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Assessing Managerial Talent at AT&T (B), Spanish Version, Assessing Managerial may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Assessing Managerial business can come under increasing regulations regarding data privacy, data security, etc.

High dependence on third party suppliers

– Assessing Managerial high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Assessing Managerial in the Organizational Development industry. The Organizational Development industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.




Weighted SWOT Analysis of Assessing Managerial Talent at AT&T (B), Spanish Version Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Assessing Managerial Talent at AT&T (B), Spanish Version needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Assessing Managerial Talent at AT&T (B), Spanish Version is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Assessing Managerial Talent at AT&T (B), Spanish Version is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Assessing Managerial Talent at AT&T (B), Spanish Version is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Assessing Managerial needs to make to build a sustainable competitive advantage.



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