Case Study Description of Jacques Kemp: "Towards Performance Excellence"
Over the past two years, ING Insurance Asia/Pacific had successfully implemented a new organizational and operational framework called Towards Performance Excellence (TPE), which was developed with inputs from functional heads, senior management, and staff at the business unit level. TPE detailed and organized everything ING Asia/Pacific needed to execute its strategy effectively. TPE divided ING's business processes into six core categories: portfolio, marketing, organizational, operational, reputation, and financial. Each category included aspects of execution known as "drivers," which required managers to identify specific objectives and key performance indicators (KPIs) for each driver or sub-driver.
Swot Analysis of "Jacques Kemp: "Towards Performance Excellence"" written by Roderick E. White, Andreas Schotter includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Tpe Ing facing as an external strategic factors. Some of the topics covered in Jacques Kemp: "Towards Performance Excellence" case study are - Strategic Management Strategies, Organizational structure and Organizational Development.
Some of the macro environment factors that can be used to understand the Jacques Kemp: "Towards Performance Excellence" casestudy better are - – technology disruption, there is backlash against globalization, supply chains are disrupted by pandemic , cloud computing is disrupting traditional business models, increasing transportation and logistics costs, wage bills are increasing, talent flight as more people leaving formal jobs,
increasing energy prices, geopolitical disruptions, etc
Introduction to SWOT Analysis of Jacques Kemp: "Towards Performance Excellence"
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Jacques Kemp: "Towards Performance Excellence" case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Tpe Ing, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Tpe Ing operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Jacques Kemp: "Towards Performance Excellence" can be done for the following purposes –
1. Strategic planning using facts provided in Jacques Kemp: "Towards Performance Excellence" case study
2. Improving business portfolio management of Tpe Ing
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Tpe Ing
Strengths Jacques Kemp: "Towards Performance Excellence" | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Tpe Ing in Jacques Kemp: "Towards Performance Excellence" Harvard Business Review case study are -
High switching costs
– The high switching costs that Tpe Ing has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Superior customer experience
– The customer experience strategy of Tpe Ing in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Digital Transformation in Organizational Development segment
- digital transformation varies from industry to industry. For Tpe Ing digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Tpe Ing has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Operational resilience
– The operational resilience strategy in the Jacques Kemp: "Towards Performance Excellence" Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Sustainable margins compare to other players in Organizational Development industry
– Jacques Kemp: "Towards Performance Excellence" firm has clearly differentiated products in the market place. This has enabled Tpe Ing to fetch slight price premium compare to the competitors in the Organizational Development industry. The sustainable margins have also helped Tpe Ing to invest into research and development (R&D) and innovation.
Learning organization
- Tpe Ing is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Tpe Ing is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Jacques Kemp: "Towards Performance Excellence" Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Strong track record of project management
– Tpe Ing is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Successful track record of launching new products
– Tpe Ing has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Tpe Ing has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Highly skilled collaborators
– Tpe Ing has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Jacques Kemp: "Towards Performance Excellence" HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Ability to lead change in Organizational Development field
– Tpe Ing is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Tpe Ing in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
High brand equity
– Tpe Ing has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Tpe Ing to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Diverse revenue streams
– Tpe Ing is present in almost all the verticals within the industry. This has provided firm in Jacques Kemp: "Towards Performance Excellence" case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Weaknesses Jacques Kemp: "Towards Performance Excellence" | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Jacques Kemp: "Towards Performance Excellence" are -
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Jacques Kemp: "Towards Performance Excellence" HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Tpe Ing has relatively successful track record of launching new products.
Interest costs
– Compare to the competition, Tpe Ing has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
High bargaining power of channel partners
– Because of the regulatory requirements, Roderick E. White, Andreas Schotter suggests that, Tpe Ing is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Lack of clear differentiation of Tpe Ing products
– To increase the profitability and margins on the products, Tpe Ing needs to provide more differentiated products than what it is currently offering in the marketplace.
High operating costs
– Compare to the competitors, firm in the HBR case study Jacques Kemp: "Towards Performance Excellence" has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Tpe Ing 's lucrative customers.
No frontier risks strategy
– After analyzing the HBR case study Jacques Kemp: "Towards Performance Excellence", it seems that company is thinking about the frontier risks that can impact Organizational Development strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Tpe Ing is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Jacques Kemp: "Towards Performance Excellence" can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Tpe Ing supply chain. Even after few cautionary changes mentioned in the HBR case study - Jacques Kemp: "Towards Performance Excellence", it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Tpe Ing vulnerable to further global disruptions in South East Asia.
Increasing silos among functional specialists
– The organizational structure of Tpe Ing is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Tpe Ing needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Tpe Ing to focus more on services rather than just following the product oriented approach.
Need for greater diversity
– Tpe Ing has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Skills based hiring
– The stress on hiring functional specialists at Tpe Ing has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Opportunities Jacques Kemp: "Towards Performance Excellence" | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Jacques Kemp: "Towards Performance Excellence" are -
Leveraging digital technologies
– Tpe Ing can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Creating value in data economy
– The success of analytics program of Tpe Ing has opened avenues for new revenue streams for the organization in the industry. This can help Tpe Ing to build a more holistic ecosystem as suggested in the Jacques Kemp: "Towards Performance Excellence" case study. Tpe Ing can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Tpe Ing can use these opportunities to build new business models that can help the communities that Tpe Ing operates in. Secondly it can use opportunities from government spending in Organizational Development sector.
Building a culture of innovation
– managers at Tpe Ing can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Organizational Development segment.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Tpe Ing is facing challenges because of the dominance of functional experts in the organization. Jacques Kemp: "Towards Performance Excellence" case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Tpe Ing in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Organizational Development segment, and it will provide faster access to the consumers.
Manufacturing automation
– Tpe Ing can use the latest technology developments to improve its manufacturing and designing process in Organizational Development segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Organizational Development industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Tpe Ing can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Tpe Ing can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Tpe Ing can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Jacques Kemp: "Towards Performance Excellence", to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Organizational Development industry, but it has also influenced the consumer preferences. Tpe Ing can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Loyalty marketing
– Tpe Ing has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Tpe Ing can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Buying journey improvements
– Tpe Ing can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Jacques Kemp: "Towards Performance Excellence" suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Threats Jacques Kemp: "Towards Performance Excellence" External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Jacques Kemp: "Towards Performance Excellence" are -
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Tpe Ing in the Organizational Development industry. The Organizational Development industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Tpe Ing will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Tpe Ing can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Jacques Kemp: "Towards Performance Excellence" .
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Tpe Ing in the Organizational Development sector and impact the bottomline of the organization.
Technology acceleration in Forth Industrial Revolution
– Tpe Ing has witnessed rapid integration of technology during Covid-19 in the Organizational Development industry. As one of the leading players in the industry, Tpe Ing needs to keep up with the evolution of technology in the Organizational Development sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Regulatory challenges
– Tpe Ing needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Shortening product life cycle
– it is one of the major threat that Tpe Ing is facing in Organizational Development sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Tpe Ing with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Stagnating economy with rate increase
– Tpe Ing can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Increasing wage structure of Tpe Ing
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Tpe Ing.
Environmental challenges
– Tpe Ing needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Tpe Ing can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Tpe Ing business can come under increasing regulations regarding data privacy, data security, etc.
Weighted SWOT Analysis of Jacques Kemp: "Towards Performance Excellence" Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Jacques Kemp: "Towards Performance Excellence" needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Jacques Kemp: "Towards Performance Excellence" is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Jacques Kemp: "Towards Performance Excellence" is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Jacques Kemp: "Towards Performance Excellence" is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Tpe Ing needs to make to build a sustainable competitive advantage.
