Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A)

Dr. Laurie Gianturco ("Dr. G."), Chief of Radiology at Baystate Health and President of the private imaging practice Radiology & Imaging, Inc. ("R&I"), and her partner for this project, Suzanne Hendery, VP of Marketing & Communications at Baystate Health, considered their new assignment. With Baystate leadership's full executive sponsorship and support, but no additional budget, they were tasked with consolidating two competing practices-one operated by R&I, the other by Baystate Medical Center-to form a new breast services center under the Baystate umbrella. The consolidation would simplify redundant Baystate-affiliated breast services offerings, making the system less confusing for patients and providers while giving Baystate the opportunity to offer more patient-centered services as well as reducing its operating costs and boosting revenues. They knew it would be a complicated project, involving two competing physician practice cultures, three clinical specialty orientations, the potential disruption of existing referral networks, and the merger of imaging services for healthy women along with treatment for women with breast cancer. Despite these challenges, they banded together to define a patient-driven culture, create an integrated program, and build a strong brand anchored by the new facility. Their goal was to gain a competitive advantage by developing a relationship-based approach that would exceed customer (patients and referring physicians) expectations for service. "The financial argument was the easy part," Dr. G reflected. "How to actually design a model of care is where we came to an impasse."

Authors :: Deborah Milstein, Susan Madden, Linda MacCracken

Topics :: Strategy & Execution

Tags :: Organizational culture, Project management, Strategic planning, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A)" written by Deborah Milstein, Susan Madden, Linda MacCracken includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Baystate Breast facing as an external strategic factors. Some of the topics covered in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) case study are - Strategic Management Strategies, Organizational culture, Project management, Strategic planning and Strategy & Execution.

Some of the macro environment factors that can be used to understand the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) casestudy better are - – customer relationship management is fast transforming because of increasing concerns over data privacy, increasing household debt because of falling income levels, there is increasing trade war between United States & China, competitive advantages are harder to sustain because of technology dispersion, challanges to central banks by blockchain based private currencies, technology disruption, supply chains are disrupted by pandemic , banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing government debt because of Covid-19 spendings, etc

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Introduction to SWOT Analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A)

SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Baystate Breast, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Baystate Breast operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.

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SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix

SWOT analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) can be done for the following purposes –
1. Strategic planning using facts provided in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) case study
2. Improving business portfolio management of Baystate Breast
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Baystate Breast

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Strengths Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Baystate Breast in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) Harvard Business Review case study are -

Diverse revenue streams

– Baystate Breast is present in almost all the verticals within the industry. This has provided firm in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Strong track record of project management

– Baystate Breast is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

Sustainable margins compare to other players in Strategy & Execution industry

– Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) firm has clearly differentiated products in the market place. This has enabled Baystate Breast to fetch slight price premium compare to the competitors in the Strategy & Execution industry. The sustainable margins have also helped Baystate Breast to invest into research and development (R&D) and innovation.

Highly skilled collaborators

– Baystate Breast has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

Training and development

– Baystate Breast has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Operational resilience

– The operational resilience strategy in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Innovation driven organization

– Baystate Breast is one of the most innovative firm in sector. Manager in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Effective Research and Development (R&D)

– Baystate Breast has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.

Analytics focus

– Baystate Breast is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Deborah Milstein, Susan Madden, Linda MacCracken can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Low bargaining power of suppliers

– Suppliers of Baystate Breast in the sector have low bargaining power. Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Baystate Breast to manage not only supply disruptions but also source products at highly competitive prices.

Superior customer experience

– The customer experience strategy of Baystate Breast in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

High brand equity

– Baystate Breast has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Baystate Breast to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

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Weaknesses Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) are -

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Baystate Breast supply chain. Even after few cautionary changes mentioned in the HBR case study - Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Baystate Breast vulnerable to further global disruptions in South East Asia.

Slow decision making process

– As mentioned earlier in the report, Baystate Breast has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Baystate Breast even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

Slow to harness new channels of communication

– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Baystate Breast is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.

No frontier risks strategy

– After analyzing the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A), it seems that company is thinking about the frontier risks that can impact Strategy & Execution strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.

High bargaining power of channel partners

– Because of the regulatory requirements, Deborah Milstein, Susan Madden, Linda MacCracken suggests that, Baystate Breast is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

Need for greater diversity

– Baystate Breast has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Increasing silos among functional specialists

– The organizational structure of Baystate Breast is dominated by functional specialists. It is not different from other players in the Strategy & Execution segment. Baystate Breast needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Baystate Breast to focus more on services rather than just following the product oriented approach.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A), is just above the industry average. Baystate Breast needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A), in the dynamic environment Baystate Breast has struggled to respond to the nimble upstart competition. Baystate Breast has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

Workers concerns about automation

– As automation is fast increasing in the segment, Baystate Breast needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Lack of clear differentiation of Baystate Breast products

– To increase the profitability and margins on the products, Baystate Breast needs to provide more differentiated products than what it is currently offering in the marketplace.

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Opportunities Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The opportunities highlighted in the Harvard Business Review case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) are -

Developing new processes and practices

– Baystate Breast can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Manufacturing automation

– Baystate Breast can use the latest technology developments to improve its manufacturing and designing process in Strategy & Execution segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Strategy & Execution industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Baystate Breast can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Baystate Breast can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Baystate Breast can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Baystate Breast to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Baystate Breast can use these opportunities to build new business models that can help the communities that Baystate Breast operates in. Secondly it can use opportunities from government spending in Strategy & Execution sector.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Baystate Breast in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Strategy & Execution segment, and it will provide faster access to the consumers.

Low interest rates

– Even though inflation is raising its head in most developed economies, Baystate Breast can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Baystate Breast can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Baystate Breast to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Baystate Breast to hire the very best people irrespective of their geographical location.

Buying journey improvements

– Baystate Breast can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Building a culture of innovation

– managers at Baystate Breast can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Strategy & Execution segment.

Redefining models of collaboration and team work

– As explained in the weaknesses section, Baystate Breast is facing challenges because of the dominance of functional experts in the organization. Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

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Threats Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The threats mentioned in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) are -

Technology acceleration in Forth Industrial Revolution

– Baystate Breast has witnessed rapid integration of technology during Covid-19 in the Strategy & Execution industry. As one of the leading players in the industry, Baystate Breast needs to keep up with the evolution of technology in the Strategy & Execution sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Environmental challenges

– Baystate Breast needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Baystate Breast can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Baystate Breast can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) .

Stagnating economy with rate increase

– Baystate Breast can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

High level of anxiety and lack of motivation

– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Baystate Breast needs to understand the core reasons impacting the Strategy & Execution industry. This will help it in building a better workplace.

Shortening product life cycle

– it is one of the major threat that Baystate Breast is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Baystate Breast business can come under increasing regulations regarding data privacy, data security, etc.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Baystate Breast in the Strategy & Execution sector and impact the bottomline of the organization.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Baystate Breast with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Easy access to finance

– Easy access to finance in Strategy & Execution field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Baystate Breast can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Baystate Breast will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

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Weighted SWOT Analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) Template, Example

Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part A) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Baystate Breast needs to make to build a sustainable competitive advantage.

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