Swot Analysis of "Sustaining Customer Centricity at Chateauform', Supplement" written by Benoit Leleux, Kurt Verweire, Marion Debruyne includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Imd761 Chateauform facing as an external strategic factors. Some of the topics covered in Sustaining Customer Centricity at Chateauform', Supplement case study are - Strategic Management Strategies, Assessing performance, Corporate governance, Customers, Human resource management, Organizational culture, Strategy execution, Supply chain and Strategy & Execution.
Some of the macro environment factors that can be used to understand the Sustaining Customer Centricity at Chateauform', Supplement casestudy better are - – talent flight as more people leaving formal jobs, central banks are concerned over increasing inflation, cloud computing is disrupting traditional business models, digital marketing is dominated by two big players Facebook and Google, geopolitical disruptions, increasing inequality as vast percentage of new income is going to the top 1%, there is increasing trade war between United States & China,
increasing commodity prices, technology disruption, etc
Introduction to SWOT Analysis of Sustaining Customer Centricity at Chateauform', Supplement
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Sustaining Customer Centricity at Chateauform', Supplement case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Imd761 Chateauform, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Imd761 Chateauform operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Sustaining Customer Centricity at Chateauform', Supplement can be done for the following purposes –
1. Strategic planning using facts provided in Sustaining Customer Centricity at Chateauform', Supplement case study
2. Improving business portfolio management of Imd761 Chateauform
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Imd761 Chateauform
Strengths Sustaining Customer Centricity at Chateauform', Supplement | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Imd761 Chateauform in Sustaining Customer Centricity at Chateauform', Supplement Harvard Business Review case study are -
Cross disciplinary teams
– Horizontal connected teams at the Imd761 Chateauform are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Learning organization
- Imd761 Chateauform is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Imd761 Chateauform is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Sustaining Customer Centricity at Chateauform', Supplement Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Strong track record of project management
– Imd761 Chateauform is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
High brand equity
– Imd761 Chateauform has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Imd761 Chateauform to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Successful track record of launching new products
– Imd761 Chateauform has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Imd761 Chateauform has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Innovation driven organization
– Imd761 Chateauform is one of the most innovative firm in sector. Manager in Sustaining Customer Centricity at Chateauform', Supplement Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Effective Research and Development (R&D)
– Imd761 Chateauform has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Sustaining Customer Centricity at Chateauform', Supplement - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Organizational Resilience of Imd761 Chateauform
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Imd761 Chateauform does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Superior customer experience
– The customer experience strategy of Imd761 Chateauform in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Digital Transformation in Strategy & Execution segment
- digital transformation varies from industry to industry. For Imd761 Chateauform digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Imd761 Chateauform has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Sustainable margins compare to other players in Strategy & Execution industry
– Sustaining Customer Centricity at Chateauform', Supplement firm has clearly differentiated products in the market place. This has enabled Imd761 Chateauform to fetch slight price premium compare to the competitors in the Strategy & Execution industry. The sustainable margins have also helped Imd761 Chateauform to invest into research and development (R&D) and innovation.
Training and development
– Imd761 Chateauform has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Sustaining Customer Centricity at Chateauform', Supplement Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Weaknesses Sustaining Customer Centricity at Chateauform', Supplement | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Sustaining Customer Centricity at Chateauform', Supplement are -
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Sustaining Customer Centricity at Chateauform', Supplement HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Imd761 Chateauform has relatively successful track record of launching new products.
Slow decision making process
– As mentioned earlier in the report, Imd761 Chateauform has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Imd761 Chateauform even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
High bargaining power of channel partners
– Because of the regulatory requirements, Benoit Leleux, Kurt Verweire, Marion Debruyne suggests that, Imd761 Chateauform is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Imd761 Chateauform is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Sustaining Customer Centricity at Chateauform', Supplement can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High cash cycle compare to competitors
Imd761 Chateauform has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Capital Spending Reduction
– Even during the low interest decade, Imd761 Chateauform has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Increasing silos among functional specialists
– The organizational structure of Imd761 Chateauform is dominated by functional specialists. It is not different from other players in the Strategy & Execution segment. Imd761 Chateauform needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Imd761 Chateauform to focus more on services rather than just following the product oriented approach.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Imd761 Chateauform supply chain. Even after few cautionary changes mentioned in the HBR case study - Sustaining Customer Centricity at Chateauform', Supplement, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Imd761 Chateauform vulnerable to further global disruptions in South East Asia.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Sustaining Customer Centricity at Chateauform', Supplement, in the dynamic environment Imd761 Chateauform has struggled to respond to the nimble upstart competition. Imd761 Chateauform has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Skills based hiring
– The stress on hiring functional specialists at Imd761 Chateauform has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
No frontier risks strategy
– After analyzing the HBR case study Sustaining Customer Centricity at Chateauform', Supplement, it seems that company is thinking about the frontier risks that can impact Strategy & Execution strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Opportunities Sustaining Customer Centricity at Chateauform', Supplement | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Sustaining Customer Centricity at Chateauform', Supplement are -
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Strategy & Execution industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Imd761 Chateauform can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Imd761 Chateauform can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Developing new processes and practices
– Imd761 Chateauform can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Learning at scale
– Online learning technologies has now opened space for Imd761 Chateauform to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Imd761 Chateauform is facing challenges because of the dominance of functional experts in the organization. Sustaining Customer Centricity at Chateauform', Supplement case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Imd761 Chateauform to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Imd761 Chateauform to hire the very best people irrespective of their geographical location.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Imd761 Chateauform can use these opportunities to build new business models that can help the communities that Imd761 Chateauform operates in. Secondly it can use opportunities from government spending in Strategy & Execution sector.
Using analytics as competitive advantage
– Imd761 Chateauform has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Sustaining Customer Centricity at Chateauform', Supplement - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Imd761 Chateauform to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Leveraging digital technologies
– Imd761 Chateauform can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Better consumer reach
– The expansion of the 5G network will help Imd761 Chateauform to increase its market reach. Imd761 Chateauform will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Strategy & Execution industry, but it has also influenced the consumer preferences. Imd761 Chateauform can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Imd761 Chateauform can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Sustaining Customer Centricity at Chateauform', Supplement, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Low interest rates
– Even though inflation is raising its head in most developed economies, Imd761 Chateauform can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Creating value in data economy
– The success of analytics program of Imd761 Chateauform has opened avenues for new revenue streams for the organization in the industry. This can help Imd761 Chateauform to build a more holistic ecosystem as suggested in the Sustaining Customer Centricity at Chateauform', Supplement case study. Imd761 Chateauform can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Threats Sustaining Customer Centricity at Chateauform', Supplement External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Sustaining Customer Centricity at Chateauform', Supplement are -
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Imd761 Chateauform in the Strategy & Execution industry. The Strategy & Execution industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Consumer confidence and its impact on Imd761 Chateauform demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
High dependence on third party suppliers
– Imd761 Chateauform high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Sustaining Customer Centricity at Chateauform', Supplement, Imd761 Chateauform may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Strategy & Execution .
Easy access to finance
– Easy access to finance in Strategy & Execution field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Imd761 Chateauform can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Technology acceleration in Forth Industrial Revolution
– Imd761 Chateauform has witnessed rapid integration of technology during Covid-19 in the Strategy & Execution industry. As one of the leading players in the industry, Imd761 Chateauform needs to keep up with the evolution of technology in the Strategy & Execution sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Shortening product life cycle
– it is one of the major threat that Imd761 Chateauform is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Imd761 Chateauform with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Imd761 Chateauform business can come under increasing regulations regarding data privacy, data security, etc.
Stagnating economy with rate increase
– Imd761 Chateauform can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Imd761 Chateauform needs to understand the core reasons impacting the Strategy & Execution industry. This will help it in building a better workplace.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Imd761 Chateauform can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Sustaining Customer Centricity at Chateauform', Supplement .
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Imd761 Chateauform will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Weighted SWOT Analysis of Sustaining Customer Centricity at Chateauform', Supplement Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Sustaining Customer Centricity at Chateauform', Supplement needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Sustaining Customer Centricity at Chateauform', Supplement is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Sustaining Customer Centricity at Chateauform', Supplement is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Sustaining Customer Centricity at Chateauform', Supplement is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Imd761 Chateauform needs to make to build a sustainable competitive advantage.
