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Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video


Presents Deborah Denenberg, general manager, answering questions about her successful turnaround of an ailing dinner theatre.

Authors :: Richard G. Hamermesh

Topics :: Strategy & Execution

Tags :: Gender, Strategy execution, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video" written by Richard G. Hamermesh includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Denenberg Deborah facing as an external strategic factors. Some of the topics covered in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video case study are - Strategic Management Strategies, Gender, Strategy execution and Strategy & Execution.


Some of the macro environment factors that can be used to understand the Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video casestudy better are - – supply chains are disrupted by pandemic , banking and financial system is disrupted by Bitcoin and other crypto currencies, competitive advantages are harder to sustain because of technology dispersion, central banks are concerned over increasing inflation, technology disruption, increasing commodity prices, there is backlash against globalization, talent flight as more people leaving formal jobs, increasing government debt because of Covid-19 spendings, etc



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Introduction to SWOT Analysis of Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Denenberg Deborah, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Denenberg Deborah operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video can be done for the following purposes –
1. Strategic planning using facts provided in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video case study
2. Improving business portfolio management of Denenberg Deborah
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Denenberg Deborah




Strengths Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Denenberg Deborah in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video Harvard Business Review case study are -

Highly skilled collaborators

– Denenberg Deborah has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

High switching costs

– The high switching costs that Denenberg Deborah has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Successful track record of launching new products

– Denenberg Deborah has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Denenberg Deborah has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.

Ability to lead change in Strategy & Execution field

– Denenberg Deborah is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Denenberg Deborah in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Superior customer experience

– The customer experience strategy of Denenberg Deborah in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

Training and development

– Denenberg Deborah has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Operational resilience

– The operational resilience strategy in the Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Innovation driven organization

– Denenberg Deborah is one of the most innovative firm in sector. Manager in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

High brand equity

– Denenberg Deborah has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Denenberg Deborah to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Analytics focus

– Denenberg Deborah is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Richard G. Hamermesh can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Diverse revenue streams

– Denenberg Deborah is present in almost all the verticals within the industry. This has provided firm in Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Low bargaining power of suppliers

– Suppliers of Denenberg Deborah in the sector have low bargaining power. Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Denenberg Deborah to manage not only supply disruptions but also source products at highly competitive prices.






Weaknesses Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video are -

Products dominated business model

– Even though Denenberg Deborah has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video should strive to include more intangible value offerings along with its core products and services.

Aligning sales with marketing

– It come across in the case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video can leverage the sales team experience to cultivate customer relationships as Denenberg Deborah is planning to shift buying processes online.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video, is just above the industry average. Denenberg Deborah needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.

Interest costs

– Compare to the competition, Denenberg Deborah has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.

Capital Spending Reduction

– Even during the low interest decade, Denenberg Deborah has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.

Low market penetration in new markets

– Outside its home market of Denenberg Deborah, firm in the HBR case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

Slow to harness new channels of communication

– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Denenberg Deborah is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.

High cash cycle compare to competitors

Denenberg Deborah has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.

High operating costs

– Compare to the competitors, firm in the HBR case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Denenberg Deborah 's lucrative customers.

Workers concerns about automation

– As automation is fast increasing in the segment, Denenberg Deborah needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Need for greater diversity

– Denenberg Deborah has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.




Opportunities Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video are -

Learning at scale

– Online learning technologies has now opened space for Denenberg Deborah to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

Loyalty marketing

– Denenberg Deborah has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Developing new processes and practices

– Denenberg Deborah can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Better consumer reach

– The expansion of the 5G network will help Denenberg Deborah to increase its market reach. Denenberg Deborah will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Leveraging digital technologies

– Denenberg Deborah can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Manufacturing automation

– Denenberg Deborah can use the latest technology developments to improve its manufacturing and designing process in Strategy & Execution segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Denenberg Deborah can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Denenberg Deborah in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Strategy & Execution segment, and it will provide faster access to the consumers.

Buying journey improvements

– Denenberg Deborah can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Denenberg Deborah in the consumer business. Now Denenberg Deborah can target international markets with far fewer capital restrictions requirements than the existing system.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Denenberg Deborah to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Denenberg Deborah to hire the very best people irrespective of their geographical location.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Denenberg Deborah can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Low interest rates

– Even though inflation is raising its head in most developed economies, Denenberg Deborah can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.




Threats Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video are -

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Denenberg Deborah business can come under increasing regulations regarding data privacy, data security, etc.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video, Denenberg Deborah may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Strategy & Execution .

Technology acceleration in Forth Industrial Revolution

– Denenberg Deborah has witnessed rapid integration of technology during Covid-19 in the Strategy & Execution industry. As one of the leading players in the industry, Denenberg Deborah needs to keep up with the evolution of technology in the Strategy & Execution sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Stagnating economy with rate increase

– Denenberg Deborah can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Denenberg Deborah with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Denenberg Deborah in the Strategy & Execution sector and impact the bottomline of the organization.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Denenberg Deborah.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Denenberg Deborah in the Strategy & Execution industry. The Strategy & Execution industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Environmental challenges

– Denenberg Deborah needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Denenberg Deborah can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.

Shortening product life cycle

– it is one of the major threat that Denenberg Deborah is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Increasing wage structure of Denenberg Deborah

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Denenberg Deborah.

High dependence on third party suppliers

– Denenberg Deborah high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.




Weighted SWOT Analysis of Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Denenberg Deborah needs to make to build a sustainable competitive advantage.



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