Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Technology & Operations
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version
Designed to be used as an in-class handout after Florida Power Light Quality Improvement (QI) Story Exercise (A). A rewritten version of an earlier case by the same authors.
Authors :: Christopher W.L. Hart, Dan Maher, Michael Montelongo
Swot Analysis of "Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version" written by Christopher W.L. Hart, Dan Maher, Michael Montelongo includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Qi Florida facing as an external strategic factors. Some of the topics covered in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version case study are - Strategic Management Strategies, Product development, Productivity, Strategy execution and Technology & Operations.
Some of the macro environment factors that can be used to understand the Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version casestudy better are - – supply chains are disrupted by pandemic , digital marketing is dominated by two big players Facebook and Google, there is increasing trade war between United States & China, central banks are concerned over increasing inflation, increasing government debt because of Covid-19 spendings, challanges to central banks by blockchain based private currencies, technology disruption,
cloud computing is disrupting traditional business models, increasing commodity prices, etc
Introduction to SWOT Analysis of Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Qi Florida, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Qi Florida operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version can be done for the following purposes –
1. Strategic planning using facts provided in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version case study
2. Improving business portfolio management of Qi Florida
3. Assessing feasibility of the new initiative in Technology & Operations field.
4. Making a Technology & Operations topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Qi Florida
Strengths Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Qi Florida in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version Harvard Business Review case study are -
Highly skilled collaborators
– Qi Florida has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Ability to recruit top talent
– Qi Florida is one of the leading recruiters in the industry. Managers in the Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Diverse revenue streams
– Qi Florida is present in almost all the verticals within the industry. This has provided firm in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Learning organization
- Qi Florida is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Qi Florida is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Organizational Resilience of Qi Florida
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Qi Florida does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Training and development
– Qi Florida has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Ability to lead change in Technology & Operations field
– Qi Florida is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Qi Florida in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Low bargaining power of suppliers
– Suppliers of Qi Florida in the sector have low bargaining power. Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Qi Florida to manage not only supply disruptions but also source products at highly competitive prices.
Sustainable margins compare to other players in Technology & Operations industry
– Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version firm has clearly differentiated products in the market place. This has enabled Qi Florida to fetch slight price premium compare to the competitors in the Technology & Operations industry. The sustainable margins have also helped Qi Florida to invest into research and development (R&D) and innovation.
Analytics focus
– Qi Florida is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Christopher W.L. Hart, Dan Maher, Michael Montelongo can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Digital Transformation in Technology & Operations segment
- digital transformation varies from industry to industry. For Qi Florida digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Qi Florida has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
High switching costs
– The high switching costs that Qi Florida has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Weaknesses Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version are -
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Qi Florida supply chain. Even after few cautionary changes mentioned in the HBR case study - Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Qi Florida vulnerable to further global disruptions in South East Asia.
Skills based hiring
– The stress on hiring functional specialists at Qi Florida has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Aligning sales with marketing
– It come across in the case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version can leverage the sales team experience to cultivate customer relationships as Qi Florida is planning to shift buying processes online.
Slow to strategic competitive environment developments
– As Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version HBR case study mentions - Qi Florida takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Low market penetration in new markets
– Outside its home market of Qi Florida, firm in the HBR case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
High operating costs
– Compare to the competitors, firm in the HBR case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Qi Florida 's lucrative customers.
Increasing silos among functional specialists
– The organizational structure of Qi Florida is dominated by functional specialists. It is not different from other players in the Technology & Operations segment. Qi Florida needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Qi Florida to focus more on services rather than just following the product oriented approach.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version, is just above the industry average. Qi Florida needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Workers concerns about automation
– As automation is fast increasing in the segment, Qi Florida needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
High bargaining power of channel partners
– Because of the regulatory requirements, Christopher W.L. Hart, Dan Maher, Michael Montelongo suggests that, Qi Florida is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version, in the dynamic environment Qi Florida has struggled to respond to the nimble upstart competition. Qi Florida has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Opportunities Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version are -
Building a culture of innovation
– managers at Qi Florida can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Technology & Operations segment.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Qi Florida can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Qi Florida in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Technology & Operations segment, and it will provide faster access to the consumers.
Leveraging digital technologies
– Qi Florida can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Developing new processes and practices
– Qi Florida can develop new processes and procedures in Technology & Operations industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Qi Florida can use these opportunities to build new business models that can help the communities that Qi Florida operates in. Secondly it can use opportunities from government spending in Technology & Operations sector.
Creating value in data economy
– The success of analytics program of Qi Florida has opened avenues for new revenue streams for the organization in the industry. This can help Qi Florida to build a more holistic ecosystem as suggested in the Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version case study. Qi Florida can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Manufacturing automation
– Qi Florida can use the latest technology developments to improve its manufacturing and designing process in Technology & Operations segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Learning at scale
– Online learning technologies has now opened space for Qi Florida to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Qi Florida to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Technology & Operations industry, but it has also influenced the consumer preferences. Qi Florida can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Qi Florida in the consumer business. Now Qi Florida can target international markets with far fewer capital restrictions requirements than the existing system.
Loyalty marketing
– Qi Florida has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Threats Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version are -
Shortening product life cycle
– it is one of the major threat that Qi Florida is facing in Technology & Operations sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Increasing wage structure of Qi Florida
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Qi Florida.
Technology acceleration in Forth Industrial Revolution
– Qi Florida has witnessed rapid integration of technology during Covid-19 in the Technology & Operations industry. As one of the leading players in the industry, Qi Florida needs to keep up with the evolution of technology in the Technology & Operations sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Qi Florida in the Technology & Operations sector and impact the bottomline of the organization.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Qi Florida with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Stagnating economy with rate increase
– Qi Florida can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Qi Florida can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version .
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Qi Florida in the Technology & Operations industry. The Technology & Operations industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Regulatory challenges
– Qi Florida needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Technology & Operations industry regulations.
Environmental challenges
– Qi Florida needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Qi Florida can take advantage of this fund but it will also bring new competitors in the Technology & Operations industry.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Qi Florida will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
High dependence on third party suppliers
– Qi Florida high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Easy access to finance
– Easy access to finance in Technology & Operations field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Qi Florida can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Weighted SWOT Analysis of Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Florida Power Light Quality Improvement (QI) Story Exercise (B), Spanish Version is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Qi Florida needs to make to build a sustainable competitive advantage.
