E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Technology & Operations
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation
The issue of privacy stirred a tumultuous uproar when the ABC County Health Department (ABCCHD) was planning for an e-Healthcare system that utilized information technology to streamline the administration process of patients. ABCCHD had hired a software vendor, Info-Health, a company that specialized in information system development for the healthcare industry to help in the project. The privacy of patients with Sexually Transmitted Diseases/Human Immunity System was a thorny issue in the implementation of the e-Healthcare system. A trade-off between privacy and cost was discussed and debated. Three alternatives, with varying degrees of privacy and cost, were considered.
Swot Analysis of "E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation" written by Keng Siau, Hwee-Joo Kam includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Abcchd Privacy facing as an external strategic factors. Some of the topics covered in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study are - Strategic Management Strategies, Security & privacy and Technology & Operations.
Some of the macro environment factors that can be used to understand the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation casestudy better are - – talent flight as more people leaving formal jobs, digital marketing is dominated by two big players Facebook and Google, central banks are concerned over increasing inflation, challanges to central banks by blockchain based private currencies, increasing transportation and logistics costs, increasing commodity prices, technology disruption,
customer relationship management is fast transforming because of increasing concerns over data privacy, wage bills are increasing, etc
Introduction to SWOT Analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Abcchd Privacy, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Abcchd Privacy operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation can be done for the following purposes –
1. Strategic planning using facts provided in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study
2. Improving business portfolio management of Abcchd Privacy
3. Assessing feasibility of the new initiative in Technology & Operations field.
4. Making a Technology & Operations topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Abcchd Privacy
Strengths E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Abcchd Privacy in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study are -
Highly skilled collaborators
– Abcchd Privacy has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Analytics focus
– Abcchd Privacy is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Keng Siau, Hwee-Joo Kam can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Low bargaining power of suppliers
– Suppliers of Abcchd Privacy in the sector have low bargaining power. E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Abcchd Privacy to manage not only supply disruptions but also source products at highly competitive prices.
Innovation driven organization
– Abcchd Privacy is one of the most innovative firm in sector. Manager in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
High switching costs
– The high switching costs that Abcchd Privacy has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Successful track record of launching new products
– Abcchd Privacy has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Abcchd Privacy has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Effective Research and Development (R&D)
– Abcchd Privacy has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Ability to lead change in Technology & Operations field
– Abcchd Privacy is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Abcchd Privacy in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Learning organization
- Abcchd Privacy is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Abcchd Privacy is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Operational resilience
– The operational resilience strategy in the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Digital Transformation in Technology & Operations segment
- digital transformation varies from industry to industry. For Abcchd Privacy digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Abcchd Privacy has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Organizational Resilience of Abcchd Privacy
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Abcchd Privacy does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Weaknesses E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are -
Increasing silos among functional specialists
– The organizational structure of Abcchd Privacy is dominated by functional specialists. It is not different from other players in the Technology & Operations segment. Abcchd Privacy needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Abcchd Privacy to focus more on services rather than just following the product oriented approach.
High cash cycle compare to competitors
Abcchd Privacy has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Low market penetration in new markets
– Outside its home market of Abcchd Privacy, firm in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Lack of clear differentiation of Abcchd Privacy products
– To increase the profitability and margins on the products, Abcchd Privacy needs to provide more differentiated products than what it is currently offering in the marketplace.
Need for greater diversity
– Abcchd Privacy has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Workers concerns about automation
– As automation is fast increasing in the segment, Abcchd Privacy needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Slow to strategic competitive environment developments
– As E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation HBR case study mentions - Abcchd Privacy takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Capital Spending Reduction
– Even during the low interest decade, Abcchd Privacy has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation, is just above the industry average. Abcchd Privacy needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Abcchd Privacy is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High bargaining power of channel partners
– Because of the regulatory requirements, Keng Siau, Hwee-Joo Kam suggests that, Abcchd Privacy is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Opportunities E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are -
Creating value in data economy
– The success of analytics program of Abcchd Privacy has opened avenues for new revenue streams for the organization in the industry. This can help Abcchd Privacy to build a more holistic ecosystem as suggested in the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study. Abcchd Privacy can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Using analytics as competitive advantage
– Abcchd Privacy has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Abcchd Privacy to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Abcchd Privacy to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Abcchd Privacy to hire the very best people irrespective of their geographical location.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Abcchd Privacy can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Technology & Operations industry, but it has also influenced the consumer preferences. Abcchd Privacy can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Developing new processes and practices
– Abcchd Privacy can develop new processes and procedures in Technology & Operations industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Building a culture of innovation
– managers at Abcchd Privacy can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Technology & Operations segment.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Abcchd Privacy in the consumer business. Now Abcchd Privacy can target international markets with far fewer capital restrictions requirements than the existing system.
Buying journey improvements
– Abcchd Privacy can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Manufacturing automation
– Abcchd Privacy can use the latest technology developments to improve its manufacturing and designing process in Technology & Operations segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Loyalty marketing
– Abcchd Privacy has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Abcchd Privacy can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Learning at scale
– Online learning technologies has now opened space for Abcchd Privacy to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Threats E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are -
Stagnating economy with rate increase
– Abcchd Privacy can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Abcchd Privacy.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Abcchd Privacy with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Regulatory challenges
– Abcchd Privacy needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Technology & Operations industry regulations.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Abcchd Privacy in the Technology & Operations industry. The Technology & Operations industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Abcchd Privacy can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation .
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Abcchd Privacy needs to understand the core reasons impacting the Technology & Operations industry. This will help it in building a better workplace.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Environmental challenges
– Abcchd Privacy needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Abcchd Privacy can take advantage of this fund but it will also bring new competitors in the Technology & Operations industry.
Increasing wage structure of Abcchd Privacy
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Abcchd Privacy.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation, Abcchd Privacy may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Technology & Operations .
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Abcchd Privacy will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Weighted SWOT Analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Abcchd Privacy needs to make to build a sustainable competitive advantage.
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