E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Technology & Operations
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation
The issue of privacy stirred a tumultuous uproar when the ABC County Health Department (ABCCHD) was planning for an e-Healthcare system that utilized information technology to streamline the administration process of patients. ABCCHD had hired a software vendor, Info-Health, a company that specialized in information system development for the healthcare industry to help in the project. The privacy of patients with Sexually Transmitted Diseases/Human Immunity System was a thorny issue in the implementation of the e-Healthcare system. A trade-off between privacy and cost was discussed and debated. Three alternatives, with varying degrees of privacy and cost, were considered.
Swot Analysis of "E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation" written by Keng Siau, Hwee-Joo Kam includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Abcchd Privacy facing as an external strategic factors. Some of the topics covered in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study are - Strategic Management Strategies, Security & privacy and Technology & Operations.
Some of the macro environment factors that can be used to understand the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation casestudy better are - – supply chains are disrupted by pandemic , increasing inequality as vast percentage of new income is going to the top 1%, increasing transportation and logistics costs, increasing government debt because of Covid-19 spendings, increasing household debt because of falling income levels, increasing energy prices, customer relationship management is fast transforming because of increasing concerns over data privacy,
there is increasing trade war between United States & China, geopolitical disruptions, etc
Introduction to SWOT Analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Abcchd Privacy, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Abcchd Privacy operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation can be done for the following purposes –
1. Strategic planning using facts provided in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation case study
2. Improving business portfolio management of Abcchd Privacy
3. Assessing feasibility of the new initiative in Technology & Operations field.
4. Making a Technology & Operations topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Abcchd Privacy
Strengths E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Abcchd Privacy in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study are -
Digital Transformation in Technology & Operations segment
- digital transformation varies from industry to industry. For Abcchd Privacy digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Abcchd Privacy has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Effective Research and Development (R&D)
– Abcchd Privacy has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Ability to recruit top talent
– Abcchd Privacy is one of the leading recruiters in the industry. Managers in the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
High switching costs
– The high switching costs that Abcchd Privacy has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Cross disciplinary teams
– Horizontal connected teams at the Abcchd Privacy are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Training and development
– Abcchd Privacy has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Sustainable margins compare to other players in Technology & Operations industry
– E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation firm has clearly differentiated products in the market place. This has enabled Abcchd Privacy to fetch slight price premium compare to the competitors in the Technology & Operations industry. The sustainable margins have also helped Abcchd Privacy to invest into research and development (R&D) and innovation.
Innovation driven organization
– Abcchd Privacy is one of the most innovative firm in sector. Manager in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Organizational Resilience of Abcchd Privacy
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Abcchd Privacy does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Highly skilled collaborators
– Abcchd Privacy has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Operational resilience
– The operational resilience strategy in the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Superior customer experience
– The customer experience strategy of Abcchd Privacy in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Weaknesses E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are -
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation, in the dynamic environment Abcchd Privacy has struggled to respond to the nimble upstart competition. Abcchd Privacy has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation, is just above the industry average. Abcchd Privacy needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Aligning sales with marketing
– It come across in the case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation can leverage the sales team experience to cultivate customer relationships as Abcchd Privacy is planning to shift buying processes online.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Abcchd Privacy is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Increasing silos among functional specialists
– The organizational structure of Abcchd Privacy is dominated by functional specialists. It is not different from other players in the Technology & Operations segment. Abcchd Privacy needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Abcchd Privacy to focus more on services rather than just following the product oriented approach.
High bargaining power of channel partners
– Because of the regulatory requirements, Keng Siau, Hwee-Joo Kam suggests that, Abcchd Privacy is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Low market penetration in new markets
– Outside its home market of Abcchd Privacy, firm in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Slow to strategic competitive environment developments
– As E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation HBR case study mentions - Abcchd Privacy takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Skills based hiring
– The stress on hiring functional specialists at Abcchd Privacy has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Slow decision making process
– As mentioned earlier in the report, Abcchd Privacy has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Abcchd Privacy even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Abcchd Privacy has relatively successful track record of launching new products.
Opportunities E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are -
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Abcchd Privacy in the consumer business. Now Abcchd Privacy can target international markets with far fewer capital restrictions requirements than the existing system.
Low interest rates
– Even though inflation is raising its head in most developed economies, Abcchd Privacy can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Buying journey improvements
– Abcchd Privacy can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Leveraging digital technologies
– Abcchd Privacy can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Learning at scale
– Online learning technologies has now opened space for Abcchd Privacy to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Using analytics as competitive advantage
– Abcchd Privacy has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Abcchd Privacy to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Building a culture of innovation
– managers at Abcchd Privacy can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Technology & Operations segment.
Developing new processes and practices
– Abcchd Privacy can develop new processes and procedures in Technology & Operations industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Abcchd Privacy to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Technology & Operations industry, but it has also influenced the consumer preferences. Abcchd Privacy can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Abcchd Privacy can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Abcchd Privacy can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Abcchd Privacy can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Threats E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation are -
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation, Abcchd Privacy may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Technology & Operations .
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Abcchd Privacy.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Increasing wage structure of Abcchd Privacy
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Abcchd Privacy.
Technology acceleration in Forth Industrial Revolution
– Abcchd Privacy has witnessed rapid integration of technology during Covid-19 in the Technology & Operations industry. As one of the leading players in the industry, Abcchd Privacy needs to keep up with the evolution of technology in the Technology & Operations sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Abcchd Privacy business can come under increasing regulations regarding data privacy, data security, etc.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Abcchd Privacy needs to understand the core reasons impacting the Technology & Operations industry. This will help it in building a better workplace.
Stagnating economy with rate increase
– Abcchd Privacy can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Abcchd Privacy will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
High dependence on third party suppliers
– Abcchd Privacy high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Shortening product life cycle
– it is one of the major threat that Abcchd Privacy is facing in Technology & Operations sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Easy access to finance
– Easy access to finance in Technology & Operations field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Abcchd Privacy can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Environmental challenges
– Abcchd Privacy needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Abcchd Privacy can take advantage of this fund but it will also bring new competitors in the Technology & Operations industry.
Weighted SWOT Analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Abcchd Privacy needs to make to build a sustainable competitive advantage.
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