Swot Analysis of "Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B)" written by Roy D. Shapiro, Mason Brown includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Rehabilitation Case.an facing as an external strategic factors. Some of the topics covered in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study are - Strategic Management Strategies, and Technology & Operations.
Some of the macro environment factors that can be used to understand the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) casestudy better are - – there is increasing trade war between United States & China, talent flight as more people leaving formal jobs, banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing transportation and logistics costs, competitive advantages are harder to sustain because of technology dispersion, increasing inequality as vast percentage of new income is going to the top 1%, challanges to central banks by blockchain based private currencies,
digital marketing is dominated by two big players Facebook and Google, increasing energy prices, etc
Introduction to SWOT Analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Rehabilitation Case.an, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Rehabilitation Case.an operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) can be done for the following purposes –
1. Strategic planning using facts provided in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study
2. Improving business portfolio management of Rehabilitation Case.an
3. Assessing feasibility of the new initiative in Technology & Operations field.
4. Making a Technology & Operations topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Rehabilitation Case.an
Strengths Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Rehabilitation Case.an in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Harvard Business Review case study are -
Learning organization
- Rehabilitation Case.an is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Rehabilitation Case.an is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Ability to recruit top talent
– Rehabilitation Case.an is one of the leading recruiters in the industry. Managers in the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Superior customer experience
– The customer experience strategy of Rehabilitation Case.an in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
High brand equity
– Rehabilitation Case.an has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Rehabilitation Case.an to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Diverse revenue streams
– Rehabilitation Case.an is present in almost all the verticals within the industry. This has provided firm in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Operational resilience
– The operational resilience strategy in the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Highly skilled collaborators
– Rehabilitation Case.an has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Effective Research and Development (R&D)
– Rehabilitation Case.an has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Ability to lead change in Technology & Operations field
– Rehabilitation Case.an is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Rehabilitation Case.an in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Strong track record of project management
– Rehabilitation Case.an is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Sustainable margins compare to other players in Technology & Operations industry
– Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) firm has clearly differentiated products in the market place. This has enabled Rehabilitation Case.an to fetch slight price premium compare to the competitors in the Technology & Operations industry. The sustainable margins have also helped Rehabilitation Case.an to invest into research and development (R&D) and innovation.
High switching costs
– The high switching costs that Rehabilitation Case.an has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Weaknesses Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are -
Low market penetration in new markets
– Outside its home market of Rehabilitation Case.an, firm in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), in the dynamic environment Rehabilitation Case.an has struggled to respond to the nimble upstart competition. Rehabilitation Case.an has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Aligning sales with marketing
– It come across in the case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) can leverage the sales team experience to cultivate customer relationships as Rehabilitation Case.an is planning to shift buying processes online.
High bargaining power of channel partners
– Because of the regulatory requirements, Roy D. Shapiro, Mason Brown suggests that, Rehabilitation Case.an is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
No frontier risks strategy
– After analyzing the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), it seems that company is thinking about the frontier risks that can impact Technology & Operations strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
High operating costs
– Compare to the competitors, firm in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Rehabilitation Case.an 's lucrative customers.
Slow to strategic competitive environment developments
– As Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) HBR case study mentions - Rehabilitation Case.an takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
High cash cycle compare to competitors
Rehabilitation Case.an has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Rehabilitation Case.an supply chain. Even after few cautionary changes mentioned in the HBR case study - Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Rehabilitation Case.an vulnerable to further global disruptions in South East Asia.
Lack of clear differentiation of Rehabilitation Case.an products
– To increase the profitability and margins on the products, Rehabilitation Case.an needs to provide more differentiated products than what it is currently offering in the marketplace.
Increasing silos among functional specialists
– The organizational structure of Rehabilitation Case.an is dominated by functional specialists. It is not different from other players in the Technology & Operations segment. Rehabilitation Case.an needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Rehabilitation Case.an to focus more on services rather than just following the product oriented approach.
Opportunities Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are -
Developing new processes and practices
– Rehabilitation Case.an can develop new processes and procedures in Technology & Operations industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Buying journey improvements
– Rehabilitation Case.an can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Technology & Operations industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Rehabilitation Case.an can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Rehabilitation Case.an can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Technology & Operations industry, but it has also influenced the consumer preferences. Rehabilitation Case.an can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Using analytics as competitive advantage
– Rehabilitation Case.an has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Rehabilitation Case.an to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Learning at scale
– Online learning technologies has now opened space for Rehabilitation Case.an to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Rehabilitation Case.an in the consumer business. Now Rehabilitation Case.an can target international markets with far fewer capital restrictions requirements than the existing system.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Rehabilitation Case.an can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Building a culture of innovation
– managers at Rehabilitation Case.an can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Technology & Operations segment.
Manufacturing automation
– Rehabilitation Case.an can use the latest technology developments to improve its manufacturing and designing process in Technology & Operations segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Rehabilitation Case.an can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Rehabilitation Case.an in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Technology & Operations segment, and it will provide faster access to the consumers.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Rehabilitation Case.an can use these opportunities to build new business models that can help the communities that Rehabilitation Case.an operates in. Secondly it can use opportunities from government spending in Technology & Operations sector.
Threats Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are -
Shortening product life cycle
– it is one of the major threat that Rehabilitation Case.an is facing in Technology & Operations sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), Rehabilitation Case.an may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Technology & Operations .
Technology acceleration in Forth Industrial Revolution
– Rehabilitation Case.an has witnessed rapid integration of technology during Covid-19 in the Technology & Operations industry. As one of the leading players in the industry, Rehabilitation Case.an needs to keep up with the evolution of technology in the Technology & Operations sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Easy access to finance
– Easy access to finance in Technology & Operations field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Rehabilitation Case.an can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Rehabilitation Case.an can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) .
Increasing wage structure of Rehabilitation Case.an
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Rehabilitation Case.an.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Rehabilitation Case.an with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Regulatory challenges
– Rehabilitation Case.an needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Technology & Operations industry regulations.
High dependence on third party suppliers
– Rehabilitation Case.an high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Rehabilitation Case.an in the Technology & Operations industry. The Technology & Operations industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Rehabilitation Case.an business can come under increasing regulations regarding data privacy, data security, etc.
Weighted SWOT Analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Rehabilitation Case.an needs to make to build a sustainable competitive advantage.