Swot Analysis of "Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B)" written by Roy D. Shapiro, Mason Brown includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Rehabilitation Case.an facing as an external strategic factors. Some of the topics covered in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study are - Strategic Management Strategies, and Technology & Operations.
Some of the macro environment factors that can be used to understand the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) casestudy better are - – increasing transportation and logistics costs, increasing energy prices, there is backlash against globalization, digital marketing is dominated by two big players Facebook and Google, talent flight as more people leaving formal jobs, increasing household debt because of falling income levels, supply chains are disrupted by pandemic ,
banking and financial system is disrupted by Bitcoin and other crypto currencies, there is increasing trade war between United States & China, etc
Introduction to SWOT Analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Rehabilitation Case.an, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Rehabilitation Case.an operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) can be done for the following purposes –
1. Strategic planning using facts provided in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study
2. Improving business portfolio management of Rehabilitation Case.an
3. Assessing feasibility of the new initiative in Technology & Operations field.
4. Making a Technology & Operations topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Rehabilitation Case.an
Strengths Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Rehabilitation Case.an in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Harvard Business Review case study are -
Cross disciplinary teams
– Horizontal connected teams at the Rehabilitation Case.an are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Superior customer experience
– The customer experience strategy of Rehabilitation Case.an in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Ability to lead change in Technology & Operations field
– Rehabilitation Case.an is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Rehabilitation Case.an in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Low bargaining power of suppliers
– Suppliers of Rehabilitation Case.an in the sector have low bargaining power. Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Rehabilitation Case.an to manage not only supply disruptions but also source products at highly competitive prices.
Training and development
– Rehabilitation Case.an has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
High switching costs
– The high switching costs that Rehabilitation Case.an has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
High brand equity
– Rehabilitation Case.an has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Rehabilitation Case.an to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Organizational Resilience of Rehabilitation Case.an
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Rehabilitation Case.an does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Effective Research and Development (R&D)
– Rehabilitation Case.an has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Successful track record of launching new products
– Rehabilitation Case.an has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Rehabilitation Case.an has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Digital Transformation in Technology & Operations segment
- digital transformation varies from industry to industry. For Rehabilitation Case.an digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Rehabilitation Case.an has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Operational resilience
– The operational resilience strategy in the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Weaknesses Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are -
Low market penetration in new markets
– Outside its home market of Rehabilitation Case.an, firm in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Slow decision making process
– As mentioned earlier in the report, Rehabilitation Case.an has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Rehabilitation Case.an even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), in the dynamic environment Rehabilitation Case.an has struggled to respond to the nimble upstart competition. Rehabilitation Case.an has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Increasing silos among functional specialists
– The organizational structure of Rehabilitation Case.an is dominated by functional specialists. It is not different from other players in the Technology & Operations segment. Rehabilitation Case.an needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Rehabilitation Case.an to focus more on services rather than just following the product oriented approach.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Rehabilitation Case.an has relatively successful track record of launching new products.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), it seems that the employees of Rehabilitation Case.an don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), is just above the industry average. Rehabilitation Case.an needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Products dominated business model
– Even though Rehabilitation Case.an has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) should strive to include more intangible value offerings along with its core products and services.
High bargaining power of channel partners
– Because of the regulatory requirements, Roy D. Shapiro, Mason Brown suggests that, Rehabilitation Case.an is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Rehabilitation Case.an is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High operating costs
– Compare to the competitors, firm in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Rehabilitation Case.an 's lucrative customers.
Opportunities Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are -
Building a culture of innovation
– managers at Rehabilitation Case.an can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Technology & Operations segment.
Creating value in data economy
– The success of analytics program of Rehabilitation Case.an has opened avenues for new revenue streams for the organization in the industry. This can help Rehabilitation Case.an to build a more holistic ecosystem as suggested in the Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) case study. Rehabilitation Case.an can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Loyalty marketing
– Rehabilitation Case.an has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Rehabilitation Case.an can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Leveraging digital technologies
– Rehabilitation Case.an can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Buying journey improvements
– Rehabilitation Case.an can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Rehabilitation Case.an to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Rehabilitation Case.an to hire the very best people irrespective of their geographical location.
Using analytics as competitive advantage
– Rehabilitation Case.an has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Rehabilitation Case.an to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Technology & Operations industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Rehabilitation Case.an can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Rehabilitation Case.an can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Rehabilitation Case.an to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Better consumer reach
– The expansion of the 5G network will help Rehabilitation Case.an to increase its market reach. Rehabilitation Case.an will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Technology & Operations industry, but it has also influenced the consumer preferences. Rehabilitation Case.an can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Developing new processes and practices
– Rehabilitation Case.an can develop new processes and procedures in Technology & Operations industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Threats Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) are -
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Rehabilitation Case.an business can come under increasing regulations regarding data privacy, data security, etc.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Rehabilitation Case.an can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) .
Technology acceleration in Forth Industrial Revolution
– Rehabilitation Case.an has witnessed rapid integration of technology during Covid-19 in the Technology & Operations industry. As one of the leading players in the industry, Rehabilitation Case.an needs to keep up with the evolution of technology in the Technology & Operations sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Shortening product life cycle
– it is one of the major threat that Rehabilitation Case.an is facing in Technology & Operations sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Rehabilitation Case.an will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Consumer confidence and its impact on Rehabilitation Case.an demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Rehabilitation Case.an needs to understand the core reasons impacting the Technology & Operations industry. This will help it in building a better workplace.
Increasing wage structure of Rehabilitation Case.an
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Rehabilitation Case.an.
Stagnating economy with rate increase
– Rehabilitation Case.an can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
High dependence on third party suppliers
– Rehabilitation Case.an high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Rehabilitation Case.an in the Technology & Operations industry. The Technology & Operations industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Regulatory challenges
– Rehabilitation Case.an needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Technology & Operations industry regulations.
Weighted SWOT Analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Rehabilitation Case.an needs to make to build a sustainable competitive advantage.