The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Innovation & Entrepreneurship
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services
The existing U.S. health care system is complex. Most individuals have health insurance coverage provided by various third-party payers. The payers include employers, health insurance carriers, and government-sponsored programs, such as nationally administered Medicare and Medicaid, which is offered by all 50 states with some support from the federal government. Each payer's program varies in terms of the health services covered as well as the amount of the cost of care allocated back to the individual in the form of visit copayments, individual deductibles, and other cost-sharing strategies. These offerings are administered by various health plans and many payers offer multiple administrative alternatives. For example, Medicare is administered nationally, but there are multiple "Medicare Advantage" alternatives available as well as the basic program offering. In addition, there are numerous Medicare supplemental plans available to increase the benefits for the individual recipient. Founded in 2014, DPC Concentric Health System's (DPC Concentric's) mission is to identify the people, strategies, and capital needed to help the U.S. health care system heal itself. Based on continuous improvement design driven by continuous learning, DPC Concentric's human capital/technology initiatives deploy the power of entrepreneurial physicians in a free market. This social entrepreneurial approach responds distinctly to the incumbent relationship infrastructure of "fee-for-service" third-party reimbursement at the provider and self-funded payer levels. The DPC Concentric continuous-improvement infrastructure becomes practical, achievable, and self-perpetuating as incumbent leadership commits to catalyzing outcome-based health care solutions. It is distinctly relationship based, providing incumbent advisers ample opportunity to lead as continuous-improvement consultants to physicians and employers.
Authors :: Bala Mulloth, A. Jefferson Ellington, Art Taft
Swot Analysis of "The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services" written by Bala Mulloth, A. Jefferson Ellington, Art Taft includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Dpc Health facing as an external strategic factors. Some of the topics covered in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services case study are - Strategic Management Strategies, IT and Innovation & Entrepreneurship.
Some of the macro environment factors that can be used to understand the The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services casestudy better are - – customer relationship management is fast transforming because of increasing concerns over data privacy, banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing commodity prices, increasing household debt because of falling income levels, central banks are concerned over increasing inflation, increasing transportation and logistics costs, competitive advantages are harder to sustain because of technology dispersion,
digital marketing is dominated by two big players Facebook and Google, supply chains are disrupted by pandemic , etc
Introduction to SWOT Analysis of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Dpc Health, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Dpc Health operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services can be done for the following purposes –
1. Strategic planning using facts provided in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services case study
2. Improving business portfolio management of Dpc Health
3. Assessing feasibility of the new initiative in Innovation & Entrepreneurship field.
4. Making a Innovation & Entrepreneurship topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Dpc Health
Strengths The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Dpc Health in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services Harvard Business Review case study are -
Diverse revenue streams
– Dpc Health is present in almost all the verticals within the industry. This has provided firm in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Superior customer experience
– The customer experience strategy of Dpc Health in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Cross disciplinary teams
– Horizontal connected teams at the Dpc Health are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Low bargaining power of suppliers
– Suppliers of Dpc Health in the sector have low bargaining power. The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Dpc Health to manage not only supply disruptions but also source products at highly competitive prices.
Organizational Resilience of Dpc Health
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Dpc Health does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Ability to recruit top talent
– Dpc Health is one of the leading recruiters in the industry. Managers in the The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Ability to lead change in Innovation & Entrepreneurship field
– Dpc Health is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Dpc Health in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Learning organization
- Dpc Health is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Dpc Health is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Digital Transformation in Innovation & Entrepreneurship segment
- digital transformation varies from industry to industry. For Dpc Health digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Dpc Health has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Strong track record of project management
– Dpc Health is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Sustainable margins compare to other players in Innovation & Entrepreneurship industry
– The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services firm has clearly differentiated products in the market place. This has enabled Dpc Health to fetch slight price premium compare to the competitors in the Innovation & Entrepreneurship industry. The sustainable margins have also helped Dpc Health to invest into research and development (R&D) and innovation.
Training and development
– Dpc Health has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Weaknesses The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services are -
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, it seems that the employees of Dpc Health don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
Increasing silos among functional specialists
– The organizational structure of Dpc Health is dominated by functional specialists. It is not different from other players in the Innovation & Entrepreneurship segment. Dpc Health needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Dpc Health to focus more on services rather than just following the product oriented approach.
High bargaining power of channel partners
– Because of the regulatory requirements, Bala Mulloth, A. Jefferson Ellington, Art Taft suggests that, Dpc Health is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
No frontier risks strategy
– After analyzing the HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, it seems that company is thinking about the frontier risks that can impact Innovation & Entrepreneurship strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Dpc Health is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Dpc Health has relatively successful track record of launching new products.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Dpc Health supply chain. Even after few cautionary changes mentioned in the HBR case study - The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Dpc Health vulnerable to further global disruptions in South East Asia.
High operating costs
– Compare to the competitors, firm in the HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Dpc Health 's lucrative customers.
Slow decision making process
– As mentioned earlier in the report, Dpc Health has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Dpc Health even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, in the dynamic environment Dpc Health has struggled to respond to the nimble upstart competition. Dpc Health has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, is just above the industry average. Dpc Health needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Opportunities The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services are -
Buying journey improvements
– Dpc Health can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Building a culture of innovation
– managers at Dpc Health can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Innovation & Entrepreneurship segment.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Dpc Health in the consumer business. Now Dpc Health can target international markets with far fewer capital restrictions requirements than the existing system.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Dpc Health to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Dpc Health to hire the very best people irrespective of their geographical location.
Learning at scale
– Online learning technologies has now opened space for Dpc Health to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Using analytics as competitive advantage
– Dpc Health has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Dpc Health to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Dpc Health can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Loyalty marketing
– Dpc Health has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Dpc Health can use these opportunities to build new business models that can help the communities that Dpc Health operates in. Secondly it can use opportunities from government spending in Innovation & Entrepreneurship sector.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Dpc Health can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Creating value in data economy
– The success of analytics program of Dpc Health has opened avenues for new revenue streams for the organization in the industry. This can help Dpc Health to build a more holistic ecosystem as suggested in the The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services case study. Dpc Health can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Dpc Health to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Dpc Health can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Threats The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services are -
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Dpc Health in the Innovation & Entrepreneurship industry. The Innovation & Entrepreneurship industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Dpc Health will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Dpc Health can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services .
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Stagnating economy with rate increase
– Dpc Health can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Shortening product life cycle
– it is one of the major threat that Dpc Health is facing in Innovation & Entrepreneurship sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Dpc Health needs to understand the core reasons impacting the Innovation & Entrepreneurship industry. This will help it in building a better workplace.
Environmental challenges
– Dpc Health needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Dpc Health can take advantage of this fund but it will also bring new competitors in the Innovation & Entrepreneurship industry.
Increasing wage structure of Dpc Health
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Dpc Health.
Regulatory challenges
– Dpc Health needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Innovation & Entrepreneurship industry regulations.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Dpc Health business can come under increasing regulations regarding data privacy, data security, etc.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services, Dpc Health may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Innovation & Entrepreneurship .
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Dpc Health.
Weighted SWOT Analysis of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Dpc Health needs to make to build a sustainable competitive advantage.
Feel free to connect with us if you need business research.
You can download Excel Template of Case Study Solution & Analysis of The DPC Concentric Health Relationship Platform: Catalyzing Social Entrepreneurship in Health Care Services