5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Leadership & Managing People
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset
Negotiating is a skill that every manager needs to master, not only because it can help to solve problems and create value, but because thwarted negotiations undermine value, sap morale, waste resources and even escalate into greater conflict. But there is more to negotiation than just wearing down the other side. The use of mediation in corporate settings yields useful lessons for every manager in resolving disputes and negotiating positive outcomes. This article reveals the key traits of the mediator mindset. By applying these principles to the conflicts they face, managers can overcome impasses and enjoy better relationships with their business partners, suppliers, customers and employees.
Swot Analysis of "5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset" written by Kandarp Mehta, Ignacio Ripol includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Mediator Mindset facing as an external strategic factors. Some of the topics covered in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset case study are - Strategic Management Strategies, Managing people, Negotiations and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset casestudy better are - – central banks are concerned over increasing inflation, increasing commodity prices, increasing inequality as vast percentage of new income is going to the top 1%, increasing government debt because of Covid-19 spendings, supply chains are disrupted by pandemic , increasing household debt because of falling income levels, increasing transportation and logistics costs,
challanges to central banks by blockchain based private currencies, cloud computing is disrupting traditional business models, etc
Introduction to SWOT Analysis of 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Mediator Mindset, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Mediator Mindset operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset can be done for the following purposes –
1. Strategic planning using facts provided in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset case study
2. Improving business portfolio management of Mediator Mindset
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Mediator Mindset
Strengths 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Mediator Mindset in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset Harvard Business Review case study are -
Ability to recruit top talent
– Mediator Mindset is one of the leading recruiters in the industry. Managers in the 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Learning organization
- Mediator Mindset is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Mediator Mindset is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Highly skilled collaborators
– Mediator Mindset has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Mediator Mindset digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Mediator Mindset has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
High switching costs
– The high switching costs that Mediator Mindset has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Superior customer experience
– The customer experience strategy of Mediator Mindset in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Organizational Resilience of Mediator Mindset
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Mediator Mindset does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Diverse revenue streams
– Mediator Mindset is present in almost all the verticals within the industry. This has provided firm in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Operational resilience
– The operational resilience strategy in the 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Innovation driven organization
– Mediator Mindset is one of the most innovative firm in sector. Manager in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Training and development
– Mediator Mindset has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Ability to lead change in Leadership & Managing People field
– Mediator Mindset is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Mediator Mindset in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Weaknesses 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset are -
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset, is just above the industry average. Mediator Mindset needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Lack of clear differentiation of Mediator Mindset products
– To increase the profitability and margins on the products, Mediator Mindset needs to provide more differentiated products than what it is currently offering in the marketplace.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Mediator Mindset is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset, in the dynamic environment Mediator Mindset has struggled to respond to the nimble upstart competition. Mediator Mindset has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Mediator Mindset has relatively successful track record of launching new products.
Capital Spending Reduction
– Even during the low interest decade, Mediator Mindset has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Low market penetration in new markets
– Outside its home market of Mediator Mindset, firm in the HBR case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Increasing silos among functional specialists
– The organizational structure of Mediator Mindset is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Mediator Mindset needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Mediator Mindset to focus more on services rather than just following the product oriented approach.
Need for greater diversity
– Mediator Mindset has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Interest costs
– Compare to the competition, Mediator Mindset has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
Skills based hiring
– The stress on hiring functional specialists at Mediator Mindset has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Opportunities 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset are -
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Mediator Mindset to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Mediator Mindset to hire the very best people irrespective of their geographical location.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Mediator Mindset can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Better consumer reach
– The expansion of the 5G network will help Mediator Mindset to increase its market reach. Mediator Mindset will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Mediator Mindset in the consumer business. Now Mediator Mindset can target international markets with far fewer capital restrictions requirements than the existing system.
Leveraging digital technologies
– Mediator Mindset can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Mediator Mindset can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Creating value in data economy
– The success of analytics program of Mediator Mindset has opened avenues for new revenue streams for the organization in the industry. This can help Mediator Mindset to build a more holistic ecosystem as suggested in the 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset case study. Mediator Mindset can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Mediator Mindset can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Manufacturing automation
– Mediator Mindset can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Loyalty marketing
– Mediator Mindset has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Mediator Mindset can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Mediator Mindset can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Mediator Mindset can use these opportunities to build new business models that can help the communities that Mediator Mindset operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.
Buying journey improvements
– Mediator Mindset can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Threats 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset are -
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Mediator Mindset needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Mediator Mindset in the Leadership & Managing People sector and impact the bottomline of the organization.
High dependence on third party suppliers
– Mediator Mindset high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Stagnating economy with rate increase
– Mediator Mindset can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Technology acceleration in Forth Industrial Revolution
– Mediator Mindset has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Mediator Mindset needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Mediator Mindset will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Increasing wage structure of Mediator Mindset
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Mediator Mindset.
Regulatory challenges
– Mediator Mindset needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Mediator Mindset in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset, Mediator Mindset may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
Environmental challenges
– Mediator Mindset needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Mediator Mindset can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Mediator Mindset with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Weighted SWOT Analysis of 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of 5 Ways Managers Can Enhance Their Mediating Skills: The Mediator Mindset is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Mediator Mindset needs to make to build a sustainable competitive advantage.