Diglot Capital Management: A Very Serious Ghost Story SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Organizational Development
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Diglot Capital Management: A Very Serious Ghost Story
Working the night shift to accommodate the time difference with U.S. customers was a well-known call-centre practice in India, and staffing the graveyard shift was challenging. In 2016, one of Diglot Capital Management (DCM)'s vice-presidents faced a challenge that most leaders did not have to contend with: DCM's employees were avoiding working the night shift or quitting altogether because they believed the workplace was haunted. The employees' superstitions, rooted in cultural and religious beliefs, were creating a serious decline in productivity; thus, jeopardizing the company's partnership with an American firm. The situation was troubling the vice-president and totally bewildering the American manager, who demanded that DCM's employees be disciplined. The vice-president was at risk of losing most of his workforce. Was there a way he could keep all stakeholders happy? Shreshthi Mehta and Leslie Hitch are affiliated with Northeastern University.
Swot Analysis of "Diglot Capital Management: A Very Serious Ghost Story" written by Shreshthi Mehta, Leslie Hitch includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Dcm's Diglot facing as an external strategic factors. Some of the topics covered in Diglot Capital Management: A Very Serious Ghost Story case study are - Strategic Management Strategies, Decision making, Talent management and Organizational Development.
Some of the macro environment factors that can be used to understand the Diglot Capital Management: A Very Serious Ghost Story casestudy better are - – central banks are concerned over increasing inflation, increasing government debt because of Covid-19 spendings, increasing energy prices, supply chains are disrupted by pandemic , increasing commodity prices, there is increasing trade war between United States & China, challanges to central banks by blockchain based private currencies,
increasing transportation and logistics costs, digital marketing is dominated by two big players Facebook and Google, etc
Introduction to SWOT Analysis of Diglot Capital Management: A Very Serious Ghost Story
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Diglot Capital Management: A Very Serious Ghost Story case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Dcm's Diglot, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Dcm's Diglot operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Diglot Capital Management: A Very Serious Ghost Story can be done for the following purposes –
1. Strategic planning using facts provided in Diglot Capital Management: A Very Serious Ghost Story case study
2. Improving business portfolio management of Dcm's Diglot
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Dcm's Diglot
Strengths Diglot Capital Management: A Very Serious Ghost Story | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Dcm's Diglot in Diglot Capital Management: A Very Serious Ghost Story Harvard Business Review case study are -
High switching costs
– The high switching costs that Dcm's Diglot has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Analytics focus
– Dcm's Diglot is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Shreshthi Mehta, Leslie Hitch can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Sustainable margins compare to other players in Organizational Development industry
– Diglot Capital Management: A Very Serious Ghost Story firm has clearly differentiated products in the market place. This has enabled Dcm's Diglot to fetch slight price premium compare to the competitors in the Organizational Development industry. The sustainable margins have also helped Dcm's Diglot to invest into research and development (R&D) and innovation.
Ability to lead change in Organizational Development field
– Dcm's Diglot is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Dcm's Diglot in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Training and development
– Dcm's Diglot has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Diglot Capital Management: A Very Serious Ghost Story Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Innovation driven organization
– Dcm's Diglot is one of the most innovative firm in sector. Manager in Diglot Capital Management: A Very Serious Ghost Story Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
High brand equity
– Dcm's Diglot has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Dcm's Diglot to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Cross disciplinary teams
– Horizontal connected teams at the Dcm's Diglot are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Diverse revenue streams
– Dcm's Diglot is present in almost all the verticals within the industry. This has provided firm in Diglot Capital Management: A Very Serious Ghost Story case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Digital Transformation in Organizational Development segment
- digital transformation varies from industry to industry. For Dcm's Diglot digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Dcm's Diglot has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Highly skilled collaborators
– Dcm's Diglot has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Diglot Capital Management: A Very Serious Ghost Story HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Learning organization
- Dcm's Diglot is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Dcm's Diglot is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Diglot Capital Management: A Very Serious Ghost Story Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Weaknesses Diglot Capital Management: A Very Serious Ghost Story | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Diglot Capital Management: A Very Serious Ghost Story are -
Lack of clear differentiation of Dcm's Diglot products
– To increase the profitability and margins on the products, Dcm's Diglot needs to provide more differentiated products than what it is currently offering in the marketplace.
Need for greater diversity
– Dcm's Diglot has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Increasing silos among functional specialists
– The organizational structure of Dcm's Diglot is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Dcm's Diglot needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Dcm's Diglot to focus more on services rather than just following the product oriented approach.
Workers concerns about automation
– As automation is fast increasing in the segment, Dcm's Diglot needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
High bargaining power of channel partners
– Because of the regulatory requirements, Shreshthi Mehta, Leslie Hitch suggests that, Dcm's Diglot is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Diglot Capital Management: A Very Serious Ghost Story, it seems that the employees of Dcm's Diglot don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
High operating costs
– Compare to the competitors, firm in the HBR case study Diglot Capital Management: A Very Serious Ghost Story has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Dcm's Diglot 's lucrative customers.
Interest costs
– Compare to the competition, Dcm's Diglot has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Dcm's Diglot supply chain. Even after few cautionary changes mentioned in the HBR case study - Diglot Capital Management: A Very Serious Ghost Story, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Dcm's Diglot vulnerable to further global disruptions in South East Asia.
Products dominated business model
– Even though Dcm's Diglot has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Diglot Capital Management: A Very Serious Ghost Story should strive to include more intangible value offerings along with its core products and services.
High cash cycle compare to competitors
Dcm's Diglot has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Opportunities Diglot Capital Management: A Very Serious Ghost Story | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Diglot Capital Management: A Very Serious Ghost Story are -
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Organizational Development industry, but it has also influenced the consumer preferences. Dcm's Diglot can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Buying journey improvements
– Dcm's Diglot can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Diglot Capital Management: A Very Serious Ghost Story suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Dcm's Diglot in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Organizational Development segment, and it will provide faster access to the consumers.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Dcm's Diglot to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Dcm's Diglot to hire the very best people irrespective of their geographical location.
Loyalty marketing
– Dcm's Diglot has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Developing new processes and practices
– Dcm's Diglot can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Dcm's Diglot in the consumer business. Now Dcm's Diglot can target international markets with far fewer capital restrictions requirements than the existing system.
Learning at scale
– Online learning technologies has now opened space for Dcm's Diglot to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Creating value in data economy
– The success of analytics program of Dcm's Diglot has opened avenues for new revenue streams for the organization in the industry. This can help Dcm's Diglot to build a more holistic ecosystem as suggested in the Diglot Capital Management: A Very Serious Ghost Story case study. Dcm's Diglot can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Better consumer reach
– The expansion of the 5G network will help Dcm's Diglot to increase its market reach. Dcm's Diglot will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Dcm's Diglot can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Dcm's Diglot can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Diglot Capital Management: A Very Serious Ghost Story, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Dcm's Diglot can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Threats Diglot Capital Management: A Very Serious Ghost Story External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Diglot Capital Management: A Very Serious Ghost Story are -
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Dcm's Diglot with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Consumer confidence and its impact on Dcm's Diglot demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Environmental challenges
– Dcm's Diglot needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Dcm's Diglot can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Dcm's Diglot business can come under increasing regulations regarding data privacy, data security, etc.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Dcm's Diglot can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Diglot Capital Management: A Very Serious Ghost Story .
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Dcm's Diglot.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Easy access to finance
– Easy access to finance in Organizational Development field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Dcm's Diglot can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Dcm's Diglot in the Organizational Development sector and impact the bottomline of the organization.
Increasing wage structure of Dcm's Diglot
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Dcm's Diglot.
Regulatory challenges
– Dcm's Diglot needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Diglot Capital Management: A Very Serious Ghost Story, Dcm's Diglot may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .
Weighted SWOT Analysis of Diglot Capital Management: A Very Serious Ghost Story Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Diglot Capital Management: A Very Serious Ghost Story needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Diglot Capital Management: A Very Serious Ghost Story is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Diglot Capital Management: A Very Serious Ghost Story is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Diglot Capital Management: A Very Serious Ghost Story is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Dcm's Diglot needs to make to build a sustainable competitive advantage.
