Guns and Roses (B): Educating Educators through Peer Coaching Programmes SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Organizational Development
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Guns and Roses (B): Educating Educators through Peer Coaching Programmes
Supplement to case SMU413. This case is a two-part series on the value of faculty teaching forums and peer coaching programmes in resolving conflicting pedagogical philosophies. Case A is set in September 2009, shortly after James Nelson, assistant professor at Singapore Management University sought guidance from practice associate professor Harry Denon on the issue of declining student ratings of his teaching performance. Den then observes Nelson's lectures, and has in-depth discussions with him on his teaching style. The discussions prove very helpful to Nelson, who is now able to decide how he should approach his class and to what extent he needs to alter his teaching approach. The case looks at the value of feedback received by faculty through various lenses: students, peer and self-reflection. It is highly suitable for faculty development and executive education courses that cover different pedagogical philosophies and the effectiveness of student appraisal processes. In Case B, Nelson reflects on his peer coaching experience and how his thought process has evolved through the course of the coaching programme. He also describes some of the changes he made in his instructional strategy and course assessment methods, and reveals how he has refined his teaching philosophy.
Authors :: Swee Liang Tan, Michael Netzley, Sarita Mathur
Swot Analysis of "Guns and Roses (B): Educating Educators through Peer Coaching Programmes" written by Swee Liang Tan, Michael Netzley, Sarita Mathur includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Coaching Peer facing as an external strategic factors. Some of the topics covered in Guns and Roses (B): Educating Educators through Peer Coaching Programmes case study are - Strategic Management Strategies, Education and Organizational Development.
Some of the macro environment factors that can be used to understand the Guns and Roses (B): Educating Educators through Peer Coaching Programmes casestudy better are - – increasing transportation and logistics costs, technology disruption, wage bills are increasing, challanges to central banks by blockchain based private currencies, increasing household debt because of falling income levels, digital marketing is dominated by two big players Facebook and Google, talent flight as more people leaving formal jobs,
central banks are concerned over increasing inflation, banking and financial system is disrupted by Bitcoin and other crypto currencies, etc
Introduction to SWOT Analysis of Guns and Roses (B): Educating Educators through Peer Coaching Programmes
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Guns and Roses (B): Educating Educators through Peer Coaching Programmes case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Coaching Peer, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Coaching Peer operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Guns and Roses (B): Educating Educators through Peer Coaching Programmes can be done for the following purposes –
1. Strategic planning using facts provided in Guns and Roses (B): Educating Educators through Peer Coaching Programmes case study
2. Improving business portfolio management of Coaching Peer
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Coaching Peer
Strengths Guns and Roses (B): Educating Educators through Peer Coaching Programmes | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Coaching Peer in Guns and Roses (B): Educating Educators through Peer Coaching Programmes Harvard Business Review case study are -
Operational resilience
– The operational resilience strategy in the Guns and Roses (B): Educating Educators through Peer Coaching Programmes Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Analytics focus
– Coaching Peer is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Swee Liang Tan, Michael Netzley, Sarita Mathur can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Digital Transformation in Organizational Development segment
- digital transformation varies from industry to industry. For Coaching Peer digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Coaching Peer has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
High brand equity
– Coaching Peer has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Coaching Peer to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Strong track record of project management
– Coaching Peer is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Effective Research and Development (R&D)
– Coaching Peer has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Ability to recruit top talent
– Coaching Peer is one of the leading recruiters in the industry. Managers in the Guns and Roses (B): Educating Educators through Peer Coaching Programmes are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Low bargaining power of suppliers
– Suppliers of Coaching Peer in the sector have low bargaining power. Guns and Roses (B): Educating Educators through Peer Coaching Programmes has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Coaching Peer to manage not only supply disruptions but also source products at highly competitive prices.
Organizational Resilience of Coaching Peer
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Coaching Peer does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Superior customer experience
– The customer experience strategy of Coaching Peer in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Sustainable margins compare to other players in Organizational Development industry
– Guns and Roses (B): Educating Educators through Peer Coaching Programmes firm has clearly differentiated products in the market place. This has enabled Coaching Peer to fetch slight price premium compare to the competitors in the Organizational Development industry. The sustainable margins have also helped Coaching Peer to invest into research and development (R&D) and innovation.
Training and development
– Coaching Peer has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Guns and Roses (B): Educating Educators through Peer Coaching Programmes Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Weaknesses Guns and Roses (B): Educating Educators through Peer Coaching Programmes | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Guns and Roses (B): Educating Educators through Peer Coaching Programmes are -
Lack of clear differentiation of Coaching Peer products
– To increase the profitability and margins on the products, Coaching Peer needs to provide more differentiated products than what it is currently offering in the marketplace.
High cash cycle compare to competitors
Coaching Peer has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Slow to strategic competitive environment developments
– As Guns and Roses (B): Educating Educators through Peer Coaching Programmes HBR case study mentions - Coaching Peer takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Coaching Peer is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Aligning sales with marketing
– It come across in the case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Guns and Roses (B): Educating Educators through Peer Coaching Programmes can leverage the sales team experience to cultivate customer relationships as Coaching Peer is planning to shift buying processes online.
Low market penetration in new markets
– Outside its home market of Coaching Peer, firm in the HBR case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Guns and Roses (B): Educating Educators through Peer Coaching Programmes HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Coaching Peer has relatively successful track record of launching new products.
High operating costs
– Compare to the competitors, firm in the HBR case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Coaching Peer 's lucrative customers.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes, is just above the industry average. Coaching Peer needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Capital Spending Reduction
– Even during the low interest decade, Coaching Peer has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes, in the dynamic environment Coaching Peer has struggled to respond to the nimble upstart competition. Coaching Peer has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Opportunities Guns and Roses (B): Educating Educators through Peer Coaching Programmes | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes are -
Creating value in data economy
– The success of analytics program of Coaching Peer has opened avenues for new revenue streams for the organization in the industry. This can help Coaching Peer to build a more holistic ecosystem as suggested in the Guns and Roses (B): Educating Educators through Peer Coaching Programmes case study. Coaching Peer can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Coaching Peer to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Coaching Peer to hire the very best people irrespective of their geographical location.
Better consumer reach
– The expansion of the 5G network will help Coaching Peer to increase its market reach. Coaching Peer will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Developing new processes and practices
– Coaching Peer can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Coaching Peer in the consumer business. Now Coaching Peer can target international markets with far fewer capital restrictions requirements than the existing system.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Coaching Peer is facing challenges because of the dominance of functional experts in the organization. Guns and Roses (B): Educating Educators through Peer Coaching Programmes case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Learning at scale
– Online learning technologies has now opened space for Coaching Peer to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Loyalty marketing
– Coaching Peer has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Coaching Peer can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Buying journey improvements
– Coaching Peer can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Guns and Roses (B): Educating Educators through Peer Coaching Programmes suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Low interest rates
– Even though inflation is raising its head in most developed economies, Coaching Peer can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Building a culture of innovation
– managers at Coaching Peer can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Organizational Development segment.
Manufacturing automation
– Coaching Peer can use the latest technology developments to improve its manufacturing and designing process in Organizational Development segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Threats Guns and Roses (B): Educating Educators through Peer Coaching Programmes External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes are -
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Coaching Peer will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
High dependence on third party suppliers
– Coaching Peer high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Coaching Peer with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Environmental challenges
– Coaching Peer needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Coaching Peer can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Increasing wage structure of Coaching Peer
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Coaching Peer.
Easy access to finance
– Easy access to finance in Organizational Development field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Coaching Peer can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Coaching Peer can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes .
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Coaching Peer in the Organizational Development industry. The Organizational Development industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Shortening product life cycle
– it is one of the major threat that Coaching Peer is facing in Organizational Development sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Regulatory challenges
– Coaching Peer needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Coaching Peer in the Organizational Development sector and impact the bottomline of the organization.
Weighted SWOT Analysis of Guns and Roses (B): Educating Educators through Peer Coaching Programmes Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Guns and Roses (B): Educating Educators through Peer Coaching Programmes is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Guns and Roses (B): Educating Educators through Peer Coaching Programmes is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Coaching Peer needs to make to build a sustainable competitive advantage.