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Insurer of Last Resort?: The Federal Financial Response to September 11 SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Insurer of Last Resort?: The Federal Financial Response to September 11


Examines the federal financial response to September 11, 2001: the airline bailout, the victim compensation fund, emergency aid to New York and Washington, and terrorism reinsurance. Less than two weeks after the attacks, the government had committed almost $40 billion to relieving the victims and safeguarding the economy. A little over a year later, these measures were joined by the creation of a federal terrorism reinsurance program, originally proposed by the White House in October 2001. On the surface, the federal financial response to September 11 was puzzling. Did the enormity of the attacks weaken the country's commitment to laissez-faire principles? Or is the traditional attitude toward government economic intervention in the United States more complicated than the phrase "laissez-faire" (or "free market") implies? Explores the appropriate role of government in managing risk and responding to disasters and then asks students to consider whether each of the various initiatives--and indeed the program as a whole--was a success or a failure.

Authors :: David A. Moss, Sarah Brennan

Topics :: Global Business

Tags :: Risk management, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Insurer of Last Resort?: The Federal Financial Response to September 11" written by David A. Moss, Sarah Brennan includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Federal Faire facing as an external strategic factors. Some of the topics covered in Insurer of Last Resort?: The Federal Financial Response to September 11 case study are - Strategic Management Strategies, Risk management and Global Business.


Some of the macro environment factors that can be used to understand the Insurer of Last Resort?: The Federal Financial Response to September 11 casestudy better are - – increasing transportation and logistics costs, technology disruption, customer relationship management is fast transforming because of increasing concerns over data privacy, central banks are concerned over increasing inflation, increasing energy prices, cloud computing is disrupting traditional business models, banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing government debt because of Covid-19 spendings, supply chains are disrupted by pandemic , etc



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Introduction to SWOT Analysis of Insurer of Last Resort?: The Federal Financial Response to September 11


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Insurer of Last Resort?: The Federal Financial Response to September 11 case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Federal Faire, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Federal Faire operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Insurer of Last Resort?: The Federal Financial Response to September 11 can be done for the following purposes –
1. Strategic planning using facts provided in Insurer of Last Resort?: The Federal Financial Response to September 11 case study
2. Improving business portfolio management of Federal Faire
3. Assessing feasibility of the new initiative in Global Business field.
4. Making a Global Business topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Federal Faire




Strengths Insurer of Last Resort?: The Federal Financial Response to September 11 | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Federal Faire in Insurer of Last Resort?: The Federal Financial Response to September 11 Harvard Business Review case study are -

Low bargaining power of suppliers

– Suppliers of Federal Faire in the sector have low bargaining power. Insurer of Last Resort?: The Federal Financial Response to September 11 has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Federal Faire to manage not only supply disruptions but also source products at highly competitive prices.

Highly skilled collaborators

– Federal Faire has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Insurer of Last Resort?: The Federal Financial Response to September 11 HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

Training and development

– Federal Faire has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Insurer of Last Resort?: The Federal Financial Response to September 11 Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Diverse revenue streams

– Federal Faire is present in almost all the verticals within the industry. This has provided firm in Insurer of Last Resort?: The Federal Financial Response to September 11 case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Strong track record of project management

– Federal Faire is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

High brand equity

– Federal Faire has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Federal Faire to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Organizational Resilience of Federal Faire

– The covid-19 pandemic has put organizational resilience at the centre of everthing that Federal Faire does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Ability to lead change in Global Business field

– Federal Faire is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Federal Faire in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Sustainable margins compare to other players in Global Business industry

– Insurer of Last Resort?: The Federal Financial Response to September 11 firm has clearly differentiated products in the market place. This has enabled Federal Faire to fetch slight price premium compare to the competitors in the Global Business industry. The sustainable margins have also helped Federal Faire to invest into research and development (R&D) and innovation.

Analytics focus

– Federal Faire is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by David A. Moss, Sarah Brennan can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Innovation driven organization

– Federal Faire is one of the most innovative firm in sector. Manager in Insurer of Last Resort?: The Federal Financial Response to September 11 Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Superior customer experience

– The customer experience strategy of Federal Faire in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.






Weaknesses Insurer of Last Resort?: The Federal Financial Response to September 11 | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Insurer of Last Resort?: The Federal Financial Response to September 11 are -

Products dominated business model

– Even though Federal Faire has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Insurer of Last Resort?: The Federal Financial Response to September 11 should strive to include more intangible value offerings along with its core products and services.

Slow decision making process

– As mentioned earlier in the report, Federal Faire has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Federal Faire even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

Capital Spending Reduction

– Even during the low interest decade, Federal Faire has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study Insurer of Last Resort?: The Federal Financial Response to September 11, is just above the industry average. Federal Faire needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.

Aligning sales with marketing

– It come across in the case study Insurer of Last Resort?: The Federal Financial Response to September 11 that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Insurer of Last Resort?: The Federal Financial Response to September 11 can leverage the sales team experience to cultivate customer relationships as Federal Faire is planning to shift buying processes online.

Skills based hiring

– The stress on hiring functional specialists at Federal Faire has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.

Interest costs

– Compare to the competition, Federal Faire has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study Insurer of Last Resort?: The Federal Financial Response to September 11, it seems that the employees of Federal Faire don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Need for greater diversity

– Federal Faire has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Low market penetration in new markets

– Outside its home market of Federal Faire, firm in the HBR case study Insurer of Last Resort?: The Federal Financial Response to September 11 needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

High bargaining power of channel partners

– Because of the regulatory requirements, David A. Moss, Sarah Brennan suggests that, Federal Faire is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.




Opportunities Insurer of Last Resort?: The Federal Financial Response to September 11 | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Insurer of Last Resort?: The Federal Financial Response to September 11 are -

Lowering marketing communication costs

– 5G expansion will open new opportunities for Federal Faire in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Global Business segment, and it will provide faster access to the consumers.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Federal Faire can use these opportunities to build new business models that can help the communities that Federal Faire operates in. Secondly it can use opportunities from government spending in Global Business sector.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Federal Faire can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Federal Faire can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Insurer of Last Resort?: The Federal Financial Response to September 11, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Leveraging digital technologies

– Federal Faire can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Federal Faire can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Loyalty marketing

– Federal Faire has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Federal Faire to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Federal Faire to hire the very best people irrespective of their geographical location.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Federal Faire in the consumer business. Now Federal Faire can target international markets with far fewer capital restrictions requirements than the existing system.

Redefining models of collaboration and team work

– As explained in the weaknesses section, Federal Faire is facing challenges because of the dominance of functional experts in the organization. Insurer of Last Resort?: The Federal Financial Response to September 11 case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Federal Faire to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Better consumer reach

– The expansion of the 5G network will help Federal Faire to increase its market reach. Federal Faire will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Global Business industry, but it has also influenced the consumer preferences. Federal Faire can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.




Threats Insurer of Last Resort?: The Federal Financial Response to September 11 External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Insurer of Last Resort?: The Federal Financial Response to September 11 are -

Regulatory challenges

– Federal Faire needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Global Business industry regulations.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Federal Faire with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Consumer confidence and its impact on Federal Faire demand

– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Federal Faire will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Stagnating economy with rate increase

– Federal Faire can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Federal Faire business can come under increasing regulations regarding data privacy, data security, etc.

High dependence on third party suppliers

– Federal Faire high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Easy access to finance

– Easy access to finance in Global Business field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Federal Faire can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Increasing wage structure of Federal Faire

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Federal Faire.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Insurer of Last Resort?: The Federal Financial Response to September 11, Federal Faire may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Global Business .

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Technology acceleration in Forth Industrial Revolution

– Federal Faire has witnessed rapid integration of technology during Covid-19 in the Global Business industry. As one of the leading players in the industry, Federal Faire needs to keep up with the evolution of technology in the Global Business sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Federal Faire in the Global Business industry. The Global Business industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.




Weighted SWOT Analysis of Insurer of Last Resort?: The Federal Financial Response to September 11 Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Insurer of Last Resort?: The Federal Financial Response to September 11 needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Insurer of Last Resort?: The Federal Financial Response to September 11 is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Insurer of Last Resort?: The Federal Financial Response to September 11 is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Insurer of Last Resort?: The Federal Financial Response to September 11 is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Federal Faire needs to make to build a sustainable competitive advantage.



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