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DaVita HealthCare Partners and the Denver Public Schools: Creating Connections SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of DaVita HealthCare Partners and the Denver Public Schools: Creating Connections


In 2011, DaVita HealthCare Partners (DaVita)-a Fortune 500 healthcare services company specializing in kidney dialysis services-and the Denver Public Schools (DPS)-the largest school district in Colorado-forged a plan to incorporate greater intentional focus on culture and leadership within the district. A few months into the 2013-2014 school year, DaVita "Mayor" Kent Thiry, DPS Superintendent Tom Boasberg, and members of their teams gather to review and assess the overall progress, impact, and challenges of their unique corporate-community partnership focused on leadership development and culture over the past two years. With the partnership showing great promise, Thiry and his team wonder how they might create new partnerships and grow their social impact as a company without detracting from DaVita's own growth and expansion and the needs of its own "teammates." The case gives students the opportunity to explore how a mission-driven Fortune 500 company can leverage its own resources and HR expertise to partner with non-corporate entities to create social value and support success in American public education.

Authors :: John J-H Kim, Christine S. An

Topics :: Leadership & Managing People

Tags :: Joint ventures, Leadership, Leadership development, Organizational culture, Social enterprise, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "DaVita HealthCare Partners and the Denver Public Schools: Creating Connections" written by John J-H Kim, Christine S. An includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Davita Dps facing as an external strategic factors. Some of the topics covered in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections case study are - Strategic Management Strategies, Joint ventures, Leadership, Leadership development, Organizational culture, Social enterprise and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the DaVita HealthCare Partners and the Denver Public Schools: Creating Connections casestudy better are - – competitive advantages are harder to sustain because of technology dispersion, increasing government debt because of Covid-19 spendings, digital marketing is dominated by two big players Facebook and Google, there is increasing trade war between United States & China, geopolitical disruptions, increasing inequality as vast percentage of new income is going to the top 1%, talent flight as more people leaving formal jobs, supply chains are disrupted by pandemic , banking and financial system is disrupted by Bitcoin and other crypto currencies, etc



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Introduction to SWOT Analysis of DaVita HealthCare Partners and the Denver Public Schools: Creating Connections


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Davita Dps, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Davita Dps operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of DaVita HealthCare Partners and the Denver Public Schools: Creating Connections can be done for the following purposes –
1. Strategic planning using facts provided in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections case study
2. Improving business portfolio management of Davita Dps
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Davita Dps




Strengths DaVita HealthCare Partners and the Denver Public Schools: Creating Connections | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Davita Dps in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections Harvard Business Review case study are -

Operational resilience

– The operational resilience strategy in the DaVita HealthCare Partners and the Denver Public Schools: Creating Connections Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Cross disciplinary teams

– Horizontal connected teams at the Davita Dps are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.

Learning organization

- Davita Dps is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Davita Dps is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Innovation driven organization

– Davita Dps is one of the most innovative firm in sector. Manager in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Ability to lead change in Leadership & Managing People field

– Davita Dps is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Davita Dps in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Highly skilled collaborators

– Davita Dps has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in DaVita HealthCare Partners and the Denver Public Schools: Creating Connections HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

High switching costs

– The high switching costs that Davita Dps has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Successful track record of launching new products

– Davita Dps has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Davita Dps has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.

Analytics focus

– Davita Dps is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by John J-H Kim, Christine S. An can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Sustainable margins compare to other players in Leadership & Managing People industry

– DaVita HealthCare Partners and the Denver Public Schools: Creating Connections firm has clearly differentiated products in the market place. This has enabled Davita Dps to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Davita Dps to invest into research and development (R&D) and innovation.

Digital Transformation in Leadership & Managing People segment

- digital transformation varies from industry to industry. For Davita Dps digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Davita Dps has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Effective Research and Development (R&D)

– Davita Dps has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.



02468A Class Divided Craig Pitchell - President Finding a CEO for the School District of Philadelphia: Searching for a Savior? Deciding Who Decides: The Debate Over A Gay Photo Exhibit In a Madison School (C) The Center for Creative Leadership DaVita HealthCare Partners and the Denver Public Schools: Creating Connections
Net Promoter Score



Weaknesses DaVita HealthCare Partners and the Denver Public Schools: Creating Connections | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of DaVita HealthCare Partners and the Denver Public Schools: Creating Connections are -

No frontier risks strategy

– After analyzing the HBR case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections, it seems that the employees of Davita Dps don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Need for greater diversity

– Davita Dps has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Davita Dps supply chain. Even after few cautionary changes mentioned in the HBR case study - DaVita HealthCare Partners and the Denver Public Schools: Creating Connections, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Davita Dps vulnerable to further global disruptions in South East Asia.

High cash cycle compare to competitors

Davita Dps has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.

Aligning sales with marketing

– It come across in the case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case DaVita HealthCare Partners and the Denver Public Schools: Creating Connections can leverage the sales team experience to cultivate customer relationships as Davita Dps is planning to shift buying processes online.

Slow decision making process

– As mentioned earlier in the report, Davita Dps has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Davita Dps even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

Increasing silos among functional specialists

– The organizational structure of Davita Dps is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Davita Dps needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Davita Dps to focus more on services rather than just following the product oriented approach.

Lack of clear differentiation of Davita Dps products

– To increase the profitability and margins on the products, Davita Dps needs to provide more differentiated products than what it is currently offering in the marketplace.

Products dominated business model

– Even though Davita Dps has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - DaVita HealthCare Partners and the Denver Public Schools: Creating Connections should strive to include more intangible value offerings along with its core products and services.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections, is just above the industry average. Davita Dps needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.




Opportunities DaVita HealthCare Partners and the Denver Public Schools: Creating Connections | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections are -

Redefining models of collaboration and team work

– As explained in the weaknesses section, Davita Dps is facing challenges because of the dominance of functional experts in the organization. DaVita HealthCare Partners and the Denver Public Schools: Creating Connections case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Loyalty marketing

– Davita Dps has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Manufacturing automation

– Davita Dps can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Using analytics as competitive advantage

– Davita Dps has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Davita Dps to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.

Building a culture of innovation

– managers at Davita Dps can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.

Buying journey improvements

– Davita Dps can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. DaVita HealthCare Partners and the Denver Public Schools: Creating Connections suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Creating value in data economy

– The success of analytics program of Davita Dps has opened avenues for new revenue streams for the organization in the industry. This can help Davita Dps to build a more holistic ecosystem as suggested in the DaVita HealthCare Partners and the Denver Public Schools: Creating Connections case study. Davita Dps can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Better consumer reach

– The expansion of the 5G network will help Davita Dps to increase its market reach. Davita Dps will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Davita Dps can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Low interest rates

– Even though inflation is raising its head in most developed economies, Davita Dps can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Davita Dps can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, DaVita HealthCare Partners and the Denver Public Schools: Creating Connections, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Davita Dps can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Leveraging digital technologies

– Davita Dps can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.




Threats DaVita HealthCare Partners and the Denver Public Schools: Creating Connections External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections are -

Shortening product life cycle

– it is one of the major threat that Davita Dps is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Technology acceleration in Forth Industrial Revolution

– Davita Dps has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Davita Dps needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Environmental challenges

– Davita Dps needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Davita Dps can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.

Consumer confidence and its impact on Davita Dps demand

– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Davita Dps with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Increasing wage structure of Davita Dps

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Davita Dps.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Davita Dps in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Davita Dps in the Leadership & Managing People sector and impact the bottomline of the organization.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Easy access to finance

– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Davita Dps can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Davita Dps.

High dependence on third party suppliers

– Davita Dps high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.




Weighted SWOT Analysis of DaVita HealthCare Partners and the Denver Public Schools: Creating Connections Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study DaVita HealthCare Partners and the Denver Public Schools: Creating Connections is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of DaVita HealthCare Partners and the Denver Public Schools: Creating Connections is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Davita Dps needs to make to build a sustainable competitive advantage.



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