Swot Analysis of "Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C)" written by Ashish Nanda, Kelley Morrell includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Mityas Sherif facing as an external strategic factors. Some of the topics covered in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study are - Strategic Management Strategies, Cross-cultural management, Customers, Ethics, Strategy and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) casestudy better are - – supply chains are disrupted by pandemic , there is backlash against globalization, digital marketing is dominated by two big players Facebook and Google, wage bills are increasing, technology disruption, increasing inequality as vast percentage of new income is going to the top 1%, there is increasing trade war between United States & China,
challanges to central banks by blockchain based private currencies, talent flight as more people leaving formal jobs, etc
Introduction to SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Mityas Sherif, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Mityas Sherif operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) can be done for the following purposes –
1. Strategic planning using facts provided in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study
2. Improving business portfolio management of Mityas Sherif
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Mityas Sherif
Strengths Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Mityas Sherif in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study are -
High switching costs
– The high switching costs that Mityas Sherif has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Strong track record of project management
– Mityas Sherif is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Effective Research and Development (R&D)
– Mityas Sherif has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Organizational Resilience of Mityas Sherif
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Mityas Sherif does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Learning organization
- Mityas Sherif is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Mityas Sherif is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Ability to recruit top talent
– Mityas Sherif is one of the leading recruiters in the industry. Managers in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Mityas Sherif digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Mityas Sherif has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Cross disciplinary teams
– Horizontal connected teams at the Mityas Sherif are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Analytics focus
– Mityas Sherif is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Ashish Nanda, Kelley Morrell can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Operational resilience
– The operational resilience strategy in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Innovation driven organization
– Mityas Sherif is one of the most innovative firm in sector. Manager in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Diverse revenue streams
– Mityas Sherif is present in almost all the verticals within the industry. This has provided firm in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Weaknesses Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are -
Aligning sales with marketing
– It come across in the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) can leverage the sales team experience to cultivate customer relationships as Mityas Sherif is planning to shift buying processes online.
Increasing silos among functional specialists
– The organizational structure of Mityas Sherif is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Mityas Sherif needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Mityas Sherif to focus more on services rather than just following the product oriented approach.
Capital Spending Reduction
– Even during the low interest decade, Mityas Sherif has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Interest costs
– Compare to the competition, Mityas Sherif has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
Lack of clear differentiation of Mityas Sherif products
– To increase the profitability and margins on the products, Mityas Sherif needs to provide more differentiated products than what it is currently offering in the marketplace.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Mityas Sherif is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Slow to strategic competitive environment developments
– As Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) HBR case study mentions - Mityas Sherif takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Slow decision making process
– As mentioned earlier in the report, Mityas Sherif has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Mityas Sherif even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Mityas Sherif supply chain. Even after few cautionary changes mentioned in the HBR case study - Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Mityas Sherif vulnerable to further global disruptions in South East Asia.
High operating costs
– Compare to the competitors, firm in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Mityas Sherif 's lucrative customers.
Low market penetration in new markets
– Outside its home market of Mityas Sherif, firm in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Opportunities Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are -
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Mityas Sherif can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Learning at scale
– Online learning technologies has now opened space for Mityas Sherif to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Building a culture of innovation
– managers at Mityas Sherif can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Mityas Sherif to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Mityas Sherif to hire the very best people irrespective of their geographical location.
Buying journey improvements
– Mityas Sherif can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Mityas Sherif is facing challenges because of the dominance of functional experts in the organization. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Mityas Sherif can use these opportunities to build new business models that can help the communities that Mityas Sherif operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.
Using analytics as competitive advantage
– Mityas Sherif has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Mityas Sherif to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Leveraging digital technologies
– Mityas Sherif can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Mityas Sherif in the consumer business. Now Mityas Sherif can target international markets with far fewer capital restrictions requirements than the existing system.
Developing new processes and practices
– Mityas Sherif can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Mityas Sherif can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Mityas Sherif can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Mityas Sherif to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Threats Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are -
Increasing wage structure of Mityas Sherif
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Mityas Sherif.
Environmental challenges
– Mityas Sherif needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Mityas Sherif can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Mityas Sherif.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Mityas Sherif needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Technology acceleration in Forth Industrial Revolution
– Mityas Sherif has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Mityas Sherif needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C), Mityas Sherif may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Mityas Sherif with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Shortening product life cycle
– it is one of the major threat that Mityas Sherif is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Mityas Sherif in the Leadership & Managing People sector and impact the bottomline of the organization.
Easy access to finance
– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Mityas Sherif can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Regulatory challenges
– Mityas Sherif needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Weighted SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Mityas Sherif needs to make to build a sustainable competitive advantage.