Swot Analysis of "Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C)" written by Ashish Nanda, Kelley Morrell includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Mityas Sherif facing as an external strategic factors. Some of the topics covered in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study are - Strategic Management Strategies, Cross-cultural management, Customers, Ethics, Strategy and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) casestudy better are - – increasing household debt because of falling income levels, talent flight as more people leaving formal jobs, digital marketing is dominated by two big players Facebook and Google, challanges to central banks by blockchain based private currencies, increasing inequality as vast percentage of new income is going to the top 1%, customer relationship management is fast transforming because of increasing concerns over data privacy, increasing commodity prices,
geopolitical disruptions, banking and financial system is disrupted by Bitcoin and other crypto currencies, etc
Introduction to SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Mityas Sherif, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Mityas Sherif operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) can be done for the following purposes –
1. Strategic planning using facts provided in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study
2. Improving business portfolio management of Mityas Sherif
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Mityas Sherif
Strengths Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Mityas Sherif in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study are -
Operational resilience
– The operational resilience strategy in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
High brand equity
– Mityas Sherif has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Mityas Sherif to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Learning organization
- Mityas Sherif is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Mityas Sherif is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Strong track record of project management
– Mityas Sherif is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Low bargaining power of suppliers
– Suppliers of Mityas Sherif in the sector have low bargaining power. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Mityas Sherif to manage not only supply disruptions but also source products at highly competitive prices.
Cross disciplinary teams
– Horizontal connected teams at the Mityas Sherif are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Training and development
– Mityas Sherif has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Mityas Sherif digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Mityas Sherif has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Ability to recruit top talent
– Mityas Sherif is one of the leading recruiters in the industry. Managers in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Effective Research and Development (R&D)
– Mityas Sherif has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Sustainable margins compare to other players in Leadership & Managing People industry
– Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) firm has clearly differentiated products in the market place. This has enabled Mityas Sherif to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Mityas Sherif to invest into research and development (R&D) and innovation.
High switching costs
– The high switching costs that Mityas Sherif has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Weaknesses Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are -
Low market penetration in new markets
– Outside its home market of Mityas Sherif, firm in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Interest costs
– Compare to the competition, Mityas Sherif has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Mityas Sherif is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Aligning sales with marketing
– It come across in the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) can leverage the sales team experience to cultivate customer relationships as Mityas Sherif is planning to shift buying processes online.
Slow to strategic competitive environment developments
– As Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) HBR case study mentions - Mityas Sherif takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C), in the dynamic environment Mityas Sherif has struggled to respond to the nimble upstart competition. Mityas Sherif has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C), it seems that the employees of Mityas Sherif don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
High operating costs
– Compare to the competitors, firm in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Mityas Sherif 's lucrative customers.
Slow decision making process
– As mentioned earlier in the report, Mityas Sherif has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Mityas Sherif even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Lack of clear differentiation of Mityas Sherif products
– To increase the profitability and margins on the products, Mityas Sherif needs to provide more differentiated products than what it is currently offering in the marketplace.
Workers concerns about automation
– As automation is fast increasing in the segment, Mityas Sherif needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Opportunities Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are -
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Mityas Sherif in the consumer business. Now Mityas Sherif can target international markets with far fewer capital restrictions requirements than the existing system.
Manufacturing automation
– Mityas Sherif can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Buying journey improvements
– Mityas Sherif can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Developing new processes and practices
– Mityas Sherif can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Better consumer reach
– The expansion of the 5G network will help Mityas Sherif to increase its market reach. Mityas Sherif will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Low interest rates
– Even though inflation is raising its head in most developed economies, Mityas Sherif can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Mityas Sherif can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Creating value in data economy
– The success of analytics program of Mityas Sherif has opened avenues for new revenue streams for the organization in the industry. This can help Mityas Sherif to build a more holistic ecosystem as suggested in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) case study. Mityas Sherif can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Mityas Sherif can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Leveraging digital technologies
– Mityas Sherif can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Mityas Sherif can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Mityas Sherif can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Building a culture of innovation
– managers at Mityas Sherif can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Threats Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) are -
Regulatory challenges
– Mityas Sherif needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.
Stagnating economy with rate increase
– Mityas Sherif can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
High dependence on third party suppliers
– Mityas Sherif high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Mityas Sherif needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C), Mityas Sherif may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Mityas Sherif.
Easy access to finance
– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Mityas Sherif can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Increasing wage structure of Mityas Sherif
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Mityas Sherif.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Mityas Sherif can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) .
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Mityas Sherif will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Technology acceleration in Forth Industrial Revolution
– Mityas Sherif has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Mityas Sherif needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Weighted SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (C) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Mityas Sherif needs to make to build a sustainable competitive advantage.
