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Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement


Video supplement for Ryan Raffaelli's "Jean-Claude Biver" suite of teaching products (415031, 415032).

Authors :: Ryan Raffaelli

Topics :: Leadership & Managing People

Tags :: Emerging markets, Organizational culture, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement" written by Ryan Raffaelli includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Biver Claude facing as an external strategic factors. Some of the topics covered in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement case study are - Strategic Management Strategies, Emerging markets, Organizational culture and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement casestudy better are - – supply chains are disrupted by pandemic , increasing household debt because of falling income levels, increasing commodity prices, technology disruption, increasing inequality as vast percentage of new income is going to the top 1%, competitive advantages are harder to sustain because of technology dispersion, banking and financial system is disrupted by Bitcoin and other crypto currencies, talent flight as more people leaving formal jobs, there is increasing trade war between United States & China, etc



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Introduction to SWOT Analysis of Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Biver Claude, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Biver Claude operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement can be done for the following purposes –
1. Strategic planning using facts provided in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement case study
2. Improving business portfolio management of Biver Claude
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Biver Claude




Strengths Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Biver Claude in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement Harvard Business Review case study are -

Training and development

– Biver Claude has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Diverse revenue streams

– Biver Claude is present in almost all the verticals within the industry. This has provided firm in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

High switching costs

– The high switching costs that Biver Claude has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Low bargaining power of suppliers

– Suppliers of Biver Claude in the sector have low bargaining power. Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Biver Claude to manage not only supply disruptions but also source products at highly competitive prices.

Digital Transformation in Leadership & Managing People segment

- digital transformation varies from industry to industry. For Biver Claude digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Biver Claude has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Highly skilled collaborators

– Biver Claude has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

Ability to recruit top talent

– Biver Claude is one of the leading recruiters in the industry. Managers in the Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Learning organization

- Biver Claude is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Biver Claude is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Operational resilience

– The operational resilience strategy in the Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Superior customer experience

– The customer experience strategy of Biver Claude in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

Successful track record of launching new products

– Biver Claude has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Biver Claude has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.

Strong track record of project management

– Biver Claude is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.






Weaknesses Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement are -

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement, it seems that the employees of Biver Claude don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Workers concerns about automation

– As automation is fast increasing in the segment, Biver Claude needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

High bargaining power of channel partners

– Because of the regulatory requirements, Ryan Raffaelli suggests that, Biver Claude is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

High operating costs

– Compare to the competitors, firm in the HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Biver Claude 's lucrative customers.

No frontier risks strategy

– After analyzing the HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.

Capital Spending Reduction

– Even during the low interest decade, Biver Claude has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.

Slow to harness new channels of communication

– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Biver Claude is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.

Skills based hiring

– The stress on hiring functional specialists at Biver Claude has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement, is just above the industry average. Biver Claude needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement, in the dynamic environment Biver Claude has struggled to respond to the nimble upstart competition. Biver Claude has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

Slow decision making process

– As mentioned earlier in the report, Biver Claude has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Biver Claude even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.




Opportunities Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement are -

Redefining models of collaboration and team work

– As explained in the weaknesses section, Biver Claude is facing challenges because of the dominance of functional experts in the organization. Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Learning at scale

– Online learning technologies has now opened space for Biver Claude to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

Loyalty marketing

– Biver Claude has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Building a culture of innovation

– managers at Biver Claude can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.

Creating value in data economy

– The success of analytics program of Biver Claude has opened avenues for new revenue streams for the organization in the industry. This can help Biver Claude to build a more holistic ecosystem as suggested in the Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement case study. Biver Claude can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Better consumer reach

– The expansion of the 5G network will help Biver Claude to increase its market reach. Biver Claude will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Buying journey improvements

– Biver Claude can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Leveraging digital technologies

– Biver Claude can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Biver Claude can use these opportunities to build new business models that can help the communities that Biver Claude operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Biver Claude can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Biver Claude to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Biver Claude can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Biver Claude can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Biver Claude can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.




Threats Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement are -

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Biver Claude in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Biver Claude.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Biver Claude will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement, Biver Claude may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .

Shortening product life cycle

– it is one of the major threat that Biver Claude is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Biver Claude in the Leadership & Managing People sector and impact the bottomline of the organization.

High dependence on third party suppliers

– Biver Claude high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Biver Claude can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement .

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Biver Claude with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Biver Claude business can come under increasing regulations regarding data privacy, data security, etc.

Increasing wage structure of Biver Claude

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Biver Claude.




Weighted SWOT Analysis of Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Jean-Claude Biver: The Reemergence of the Swiss Watch Industry, Video Supplement is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Biver Claude needs to make to build a sustainable competitive advantage.



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