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World Championship Wrestling - A Crisis of Leadership (D) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of World Championship Wrestling - A Crisis of Leadership (D)


In January 2000, World Championship Wrestling (WCW)'s executive VP is faced with a challenging decision. He had been appointed the executive VP just three months ago, and was tasked with restoring the company to a profitable position. However, WCW's onscreen product was suffering; ratings for the flagship WCW Monday Nitro (Nitro) program had fallen to their lowest levels in nearly three-and-a-half years. WCW was losing its market leadership position, its viewing audience and even some of its on-screen talent to its major competitor, the World Wrestling Federation (WWF). The executive VP faced problems on a number of fronts: a talent roster low on motivation and morale, turnover among both the writing staff and company leadership, and a rapidly shrinking audience. Furthermore, the current instability in leadership meant that another major change would seriously impact the already-low morale among WCW's on-screen talent and support staff.

Authors :: Lyn Purdy, Jason Ravesi

Topics :: Leadership & Managing People

Tags :: Leadership, Organizational culture, Strategy, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "World Championship Wrestling - A Crisis of Leadership (D)" written by Lyn Purdy, Jason Ravesi includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Wcw Wrestling facing as an external strategic factors. Some of the topics covered in World Championship Wrestling - A Crisis of Leadership (D) case study are - Strategic Management Strategies, Leadership, Organizational culture, Strategy and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the World Championship Wrestling - A Crisis of Leadership (D) casestudy better are - – increasing household debt because of falling income levels, increasing inequality as vast percentage of new income is going to the top 1%, supply chains are disrupted by pandemic , increasing commodity prices, banking and financial system is disrupted by Bitcoin and other crypto currencies, geopolitical disruptions, there is increasing trade war between United States & China, increasing government debt because of Covid-19 spendings, talent flight as more people leaving formal jobs, etc



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Introduction to SWOT Analysis of World Championship Wrestling - A Crisis of Leadership (D)


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in World Championship Wrestling - A Crisis of Leadership (D) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Wcw Wrestling, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Wcw Wrestling operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of World Championship Wrestling - A Crisis of Leadership (D) can be done for the following purposes –
1. Strategic planning using facts provided in World Championship Wrestling - A Crisis of Leadership (D) case study
2. Improving business portfolio management of Wcw Wrestling
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Wcw Wrestling




Strengths World Championship Wrestling - A Crisis of Leadership (D) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Wcw Wrestling in World Championship Wrestling - A Crisis of Leadership (D) Harvard Business Review case study are -

Effective Research and Development (R&D)

– Wcw Wrestling has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study World Championship Wrestling - A Crisis of Leadership (D) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.

Strong track record of project management

– Wcw Wrestling is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

High brand equity

– Wcw Wrestling has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Wcw Wrestling to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Learning organization

- Wcw Wrestling is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Wcw Wrestling is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in World Championship Wrestling - A Crisis of Leadership (D) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Innovation driven organization

– Wcw Wrestling is one of the most innovative firm in sector. Manager in World Championship Wrestling - A Crisis of Leadership (D) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Diverse revenue streams

– Wcw Wrestling is present in almost all the verticals within the industry. This has provided firm in World Championship Wrestling - A Crisis of Leadership (D) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Training and development

– Wcw Wrestling has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in World Championship Wrestling - A Crisis of Leadership (D) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Operational resilience

– The operational resilience strategy in the World Championship Wrestling - A Crisis of Leadership (D) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Sustainable margins compare to other players in Leadership & Managing People industry

– World Championship Wrestling - A Crisis of Leadership (D) firm has clearly differentiated products in the market place. This has enabled Wcw Wrestling to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Wcw Wrestling to invest into research and development (R&D) and innovation.

Digital Transformation in Leadership & Managing People segment

- digital transformation varies from industry to industry. For Wcw Wrestling digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Wcw Wrestling has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Successful track record of launching new products

– Wcw Wrestling has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Wcw Wrestling has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.

Analytics focus

– Wcw Wrestling is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Lyn Purdy, Jason Ravesi can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.






Weaknesses World Championship Wrestling - A Crisis of Leadership (D) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of World Championship Wrestling - A Crisis of Leadership (D) are -

Skills based hiring

– The stress on hiring functional specialists at Wcw Wrestling has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.

Products dominated business model

– Even though Wcw Wrestling has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - World Championship Wrestling - A Crisis of Leadership (D) should strive to include more intangible value offerings along with its core products and services.

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study World Championship Wrestling - A Crisis of Leadership (D), it seems that the employees of Wcw Wrestling don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study World Championship Wrestling - A Crisis of Leadership (D), in the dynamic environment Wcw Wrestling has struggled to respond to the nimble upstart competition. Wcw Wrestling has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

Slow decision making process

– As mentioned earlier in the report, Wcw Wrestling has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Wcw Wrestling even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

Workers concerns about automation

– As automation is fast increasing in the segment, Wcw Wrestling needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

High operating costs

– Compare to the competitors, firm in the HBR case study World Championship Wrestling - A Crisis of Leadership (D) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Wcw Wrestling 's lucrative customers.

Slow to strategic competitive environment developments

– As World Championship Wrestling - A Crisis of Leadership (D) HBR case study mentions - Wcw Wrestling takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.

Low market penetration in new markets

– Outside its home market of Wcw Wrestling, firm in the HBR case study World Championship Wrestling - A Crisis of Leadership (D) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

Need for greater diversity

– Wcw Wrestling has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study World Championship Wrestling - A Crisis of Leadership (D), is just above the industry average. Wcw Wrestling needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.




Opportunities World Championship Wrestling - A Crisis of Leadership (D) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study World Championship Wrestling - A Crisis of Leadership (D) are -

Redefining models of collaboration and team work

– As explained in the weaknesses section, Wcw Wrestling is facing challenges because of the dominance of functional experts in the organization. World Championship Wrestling - A Crisis of Leadership (D) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Loyalty marketing

– Wcw Wrestling has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Manufacturing automation

– Wcw Wrestling can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Leveraging digital technologies

– Wcw Wrestling can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Better consumer reach

– The expansion of the 5G network will help Wcw Wrestling to increase its market reach. Wcw Wrestling will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Building a culture of innovation

– managers at Wcw Wrestling can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Wcw Wrestling can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Creating value in data economy

– The success of analytics program of Wcw Wrestling has opened avenues for new revenue streams for the organization in the industry. This can help Wcw Wrestling to build a more holistic ecosystem as suggested in the World Championship Wrestling - A Crisis of Leadership (D) case study. Wcw Wrestling can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Wcw Wrestling can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Wcw Wrestling can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Learning at scale

– Online learning technologies has now opened space for Wcw Wrestling to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

Buying journey improvements

– Wcw Wrestling can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. World Championship Wrestling - A Crisis of Leadership (D) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Wcw Wrestling in the consumer business. Now Wcw Wrestling can target international markets with far fewer capital restrictions requirements than the existing system.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Wcw Wrestling can explore opportunities that can attract volunteers and are consistent with its mission and vision.




Threats World Championship Wrestling - A Crisis of Leadership (D) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study World Championship Wrestling - A Crisis of Leadership (D) are -

High level of anxiety and lack of motivation

– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Wcw Wrestling needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Wcw Wrestling in the Leadership & Managing People sector and impact the bottomline of the organization.

Shortening product life cycle

– it is one of the major threat that Wcw Wrestling is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Wcw Wrestling with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Wcw Wrestling.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Wcw Wrestling will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Increasing wage structure of Wcw Wrestling

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Wcw Wrestling.

Environmental challenges

– Wcw Wrestling needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Wcw Wrestling can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Wcw Wrestling business can come under increasing regulations regarding data privacy, data security, etc.

Regulatory challenges

– Wcw Wrestling needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.

Easy access to finance

– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Wcw Wrestling can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study World Championship Wrestling - A Crisis of Leadership (D), Wcw Wrestling may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .




Weighted SWOT Analysis of World Championship Wrestling - A Crisis of Leadership (D) Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study World Championship Wrestling - A Crisis of Leadership (D) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study World Championship Wrestling - A Crisis of Leadership (D) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study World Championship Wrestling - A Crisis of Leadership (D) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of World Championship Wrestling - A Crisis of Leadership (D) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Wcw Wrestling needs to make to build a sustainable competitive advantage.



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