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Double Career Negotiation (B): Confidential Instructions for the Medical Doctor SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Double Career Negotiation (B): Confidential Instructions for the Medical Doctor


Supplement to case IN1225. A scored 1-on-1 multi-issue negotiation between two romantic partners (an MBA student and medical doctor). After being away for one year and having promised to return to India, the MBA student receives an excellent offer to work abroad. Where will they settle and what will the couple do as regards their future plans and dreams?

Authors :: Horacio Falcao, Serena Wee, Heather Grover, Chi-Ying Cheng

Topics :: Leadership & Managing People

Tags :: Difficult conversations, Financial markets, Gender, Growth strategy, International business, Leadership, Negotiations, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Double Career Negotiation (B): Confidential Instructions for the Medical Doctor" written by Horacio Falcao, Serena Wee, Heather Grover, Chi-Ying Cheng includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Doctor In1225 facing as an external strategic factors. Some of the topics covered in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor case study are - Strategic Management Strategies, Difficult conversations, Financial markets, Gender, Growth strategy, International business, Leadership, Negotiations and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the Double Career Negotiation (B): Confidential Instructions for the Medical Doctor casestudy better are - – there is increasing trade war between United States & China, increasing energy prices, increasing commodity prices, geopolitical disruptions, increasing household debt because of falling income levels, there is backlash against globalization, increasing inequality as vast percentage of new income is going to the top 1%, technology disruption, central banks are concerned over increasing inflation, etc



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Introduction to SWOT Analysis of Double Career Negotiation (B): Confidential Instructions for the Medical Doctor


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Doctor In1225, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Doctor In1225 operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Double Career Negotiation (B): Confidential Instructions for the Medical Doctor can be done for the following purposes –
1. Strategic planning using facts provided in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor case study
2. Improving business portfolio management of Doctor In1225
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Doctor In1225




Strengths Double Career Negotiation (B): Confidential Instructions for the Medical Doctor | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Doctor In1225 in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor Harvard Business Review case study are -

Effective Research and Development (R&D)

– Doctor In1225 has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.

Sustainable margins compare to other players in Leadership & Managing People industry

– Double Career Negotiation (B): Confidential Instructions for the Medical Doctor firm has clearly differentiated products in the market place. This has enabled Doctor In1225 to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Doctor In1225 to invest into research and development (R&D) and innovation.

Superior customer experience

– The customer experience strategy of Doctor In1225 in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

Training and development

– Doctor In1225 has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Learning organization

- Doctor In1225 is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Doctor In1225 is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Highly skilled collaborators

– Doctor In1225 has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

Innovation driven organization

– Doctor In1225 is one of the most innovative firm in sector. Manager in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Diverse revenue streams

– Doctor In1225 is present in almost all the verticals within the industry. This has provided firm in Double Career Negotiation (B): Confidential Instructions for the Medical Doctor case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Digital Transformation in Leadership & Managing People segment

- digital transformation varies from industry to industry. For Doctor In1225 digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Doctor In1225 has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Ability to lead change in Leadership & Managing People field

– Doctor In1225 is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Doctor In1225 in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Analytics focus

– Doctor In1225 is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Horacio Falcao, Serena Wee, Heather Grover, Chi-Ying Cheng can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Cross disciplinary teams

– Horizontal connected teams at the Doctor In1225 are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.






Weaknesses Double Career Negotiation (B): Confidential Instructions for the Medical Doctor | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Double Career Negotiation (B): Confidential Instructions for the Medical Doctor are -

High bargaining power of channel partners

– Because of the regulatory requirements, Horacio Falcao, Serena Wee, Heather Grover, Chi-Ying Cheng suggests that, Doctor In1225 is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

No frontier risks strategy

– After analyzing the HBR case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.

Low market penetration in new markets

– Outside its home market of Doctor In1225, firm in the HBR case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

High cash cycle compare to competitors

Doctor In1225 has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.

Lack of clear differentiation of Doctor In1225 products

– To increase the profitability and margins on the products, Doctor In1225 needs to provide more differentiated products than what it is currently offering in the marketplace.

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Doctor In1225 supply chain. Even after few cautionary changes mentioned in the HBR case study - Double Career Negotiation (B): Confidential Instructions for the Medical Doctor, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Doctor In1225 vulnerable to further global disruptions in South East Asia.

Slow to strategic competitive environment developments

– As Double Career Negotiation (B): Confidential Instructions for the Medical Doctor HBR case study mentions - Doctor In1225 takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.

Need for greater diversity

– Doctor In1225 has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Workers concerns about automation

– As automation is fast increasing in the segment, Doctor In1225 needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Increasing silos among functional specialists

– The organizational structure of Doctor In1225 is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Doctor In1225 needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Doctor In1225 to focus more on services rather than just following the product oriented approach.

Capital Spending Reduction

– Even during the low interest decade, Doctor In1225 has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.




Opportunities Double Career Negotiation (B): Confidential Instructions for the Medical Doctor | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor are -

Leveraging digital technologies

– Doctor In1225 can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Doctor In1225 can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Double Career Negotiation (B): Confidential Instructions for the Medical Doctor, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Doctor In1225 can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Doctor In1225 can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Doctor In1225 can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Using analytics as competitive advantage

– Doctor In1225 has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Doctor In1225 to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.

Loyalty marketing

– Doctor In1225 has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Buying journey improvements

– Doctor In1225 can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Double Career Negotiation (B): Confidential Instructions for the Medical Doctor suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Developing new processes and practices

– Doctor In1225 can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Better consumer reach

– The expansion of the 5G network will help Doctor In1225 to increase its market reach. Doctor In1225 will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Doctor In1225 can use these opportunities to build new business models that can help the communities that Doctor In1225 operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.

Manufacturing automation

– Doctor In1225 can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Creating value in data economy

– The success of analytics program of Doctor In1225 has opened avenues for new revenue streams for the organization in the industry. This can help Doctor In1225 to build a more holistic ecosystem as suggested in the Double Career Negotiation (B): Confidential Instructions for the Medical Doctor case study. Doctor In1225 can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Doctor In1225 to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Doctor In1225 to hire the very best people irrespective of their geographical location.




Threats Double Career Negotiation (B): Confidential Instructions for the Medical Doctor External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor are -

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Doctor In1225 business can come under increasing regulations regarding data privacy, data security, etc.

Regulatory challenges

– Doctor In1225 needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Doctor In1225 will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Doctor In1225 in the Leadership & Managing People sector and impact the bottomline of the organization.

High level of anxiety and lack of motivation

– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Doctor In1225 needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Environmental challenges

– Doctor In1225 needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Doctor In1225 can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Doctor In1225 in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

High dependence on third party suppliers

– Doctor In1225 high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor, Doctor In1225 may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Doctor In1225 with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Doctor In1225.




Weighted SWOT Analysis of Double Career Negotiation (B): Confidential Instructions for the Medical Doctor Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Double Career Negotiation (B): Confidential Instructions for the Medical Doctor is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Double Career Negotiation (B): Confidential Instructions for the Medical Doctor is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Doctor In1225 needs to make to build a sustainable competitive advantage.



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