Q & M Dental Group Singapore Ltd (QMDT) SWOT Analysis / TOWS Matrix / MBA Resources

Introduction to SWOT Analysis

SWOT Analysis / TOWS Matrix for Q & M Dental Group Singapore Ltd (Singapore)

Based on various researches at Oak Spring University , Q & M Dental Group Singapore Ltd is operating in a macro-environment that has been destablized by – technology disruption, there is increasing trade war between United States & China, there is backlash against globalization, geopolitical disruptions, competitive advantages are harder to sustain because of technology dispersion, customer relationship management is fast transforming because of increasing concerns over data privacy, increasing inequality as vast percentage of new income is going to the top 1%, increasing transportation and logistics costs, banking and financial system is disrupted by Bitcoin and other crypto currencies, etc

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Introduction to SWOT Analysis of Q & M Dental Group Singapore Ltd

SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University, we believe that Q & M Dental Group Singapore Ltd can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Q & M Dental Group Singapore Ltd, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Q & M Dental Group Singapore Ltd operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.

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SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix

SWOT analysis of Q & M Dental Group Singapore Ltd can be done for the following purposes –
1. Strategic planning of Q & M Dental Group Singapore Ltd
2. Improving business portfolio management of Q & M Dental Group Singapore Ltd
3. Assessing feasibility of the new initiative in Singapore
4. Making a Healthcare Facilities sector specific business decision
5. Set goals for the organization
6. Organizational restructuring of Q & M Dental Group Singapore Ltd

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Strengths of Q & M Dental Group Singapore Ltd | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Q & M Dental Group Singapore Ltd are -

Digital Transformation in Healthcare Facilities industry

- digital transformation varies from industry to industry. For Q & M Dental Group Singapore Ltd digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Q & M Dental Group Singapore Ltd has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Ability to recruit top talent

– Q & M Dental Group Singapore Ltd is one of the leading players in the Healthcare Facilities industry in Singapore. It is in a position to attract the best talent available in Singapore. The firm has a robust talent identification program that helps in identifying the brightest.

Cross disciplinary teams

– Horizontal connected teams at the Q & M Dental Group Singapore Ltd are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.

Effective Research and Development (R&D)

– Q & M Dental Group Singapore Ltd has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in – Q & M Dental Group Singapore Ltd staying ahead in the Healthcare Facilities industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.

Innovation driven organization

– Q & M Dental Group Singapore Ltd is one of the most innovative firm in Healthcare Facilities sector.

Learning organization

- Q & M Dental Group Singapore Ltd is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Q & M Dental Group Singapore Ltd is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders at Q & M Dental Group Singapore Ltd emphasize – knowledge, initiative, and innovation.

Operational resilience

– The operational resilience strategy of Q & M Dental Group Singapore Ltd comprises – understanding the underlying the factors in the Healthcare Facilities industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Diverse revenue streams

– Q & M Dental Group Singapore Ltd is present in almost all the verticals within the Healthcare Facilities industry. This has provided Q & M Dental Group Singapore Ltd a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Low bargaining power of suppliers

– Suppliers of Q & M Dental Group Singapore Ltd in the Healthcare sector have low bargaining power. Q & M Dental Group Singapore Ltd has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Q & M Dental Group Singapore Ltd to manage not only supply disruptions but also source products at highly competitive prices.

Organizational Resilience of Q & M Dental Group Singapore Ltd

– The covid-19 pandemic has put organizational resilience at the centre of everthing Q & M Dental Group Singapore Ltd does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

High switching costs

– The high switching costs that Q & M Dental Group Singapore Ltd has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

High brand equity

– Q & M Dental Group Singapore Ltd has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Q & M Dental Group Singapore Ltd to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

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Weaknesses of Q & M Dental Group Singapore Ltd | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Q & M Dental Group Singapore Ltd are -

Slow to harness new channels of communication

– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Q & M Dental Group Singapore Ltd is slow explore the new channels of communication. These new channels of communication can help Q & M Dental Group Singapore Ltd to provide better information regarding Healthcare Facilities products and services. It can also build an online community to further reach out to potential customers.

Workers concerns about automation

– As automation is fast increasing in the Healthcare Facilities industry, Q & M Dental Group Singapore Ltd needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Compensation and incentives

– The revenue per employee of Q & M Dental Group Singapore Ltd is just above the Healthcare Facilities industry average. It needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.

High bargaining power of channel partners in Healthcare Facilities industry

– because of the regulatory requirements in Singapore, Q & M Dental Group Singapore Ltd is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the Healthcare Facilities industry.

Slow decision making process

– As mentioned earlier in the report, Q & M Dental Group Singapore Ltd has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the Healthcare Facilities industry over the last five years. Q & M Dental Group Singapore Ltd even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

High dependence on Q & M Dental Group Singapore Ltd ‘s star products

– The top 2 products and services of Q & M Dental Group Singapore Ltd still accounts for major business revenue. This dependence on star products in Healthcare Facilities industry has resulted into insufficient focus on developing new products, even though Q & M Dental Group Singapore Ltd has relatively successful track record of launching new products.

Employees’ less understanding of Q & M Dental Group Singapore Ltd strategy

– From the outside it seems that the employees of Q & M Dental Group Singapore Ltd don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Increasing silos among functional specialists

– The organizational structure of Q & M Dental Group Singapore Ltd is dominated by functional specialists. It is not different from other players in the Healthcare Facilities industry, but Q & M Dental Group Singapore Ltd needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Q & M Dental Group Singapore Ltd to focus more on services in the Healthcare Facilities industry rather than just following the product oriented approach.

Slow to strategic competitive environment developments

– As Q & M Dental Group Singapore Ltd is one of the leading players in the Healthcare Facilities industry, it takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the Healthcare Facilities industry in last five years.

Products dominated business model

– Even though Q & M Dental Group Singapore Ltd has some of the most successful models in the Healthcare Facilities industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. Q & M Dental Group Singapore Ltd should strive to include more intangible value offerings along with its core products and services.

Skills based hiring in Healthcare Facilities industry

– The stress on hiring functional specialists at Q & M Dental Group Singapore Ltd has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.

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Q & M Dental Group Singapore Ltd Opportunities | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The opportunities of Q & M Dental Group Singapore Ltd are -

Changes in consumer behavior post Covid-19

– consumer behavior has changed in the Healthcare Facilities industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Q & M Dental Group Singapore Ltd can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Q & M Dental Group Singapore Ltd can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Q & M Dental Group Singapore Ltd to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Q & M Dental Group Singapore Ltd to hire the very best people irrespective of their geographical location.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Q & M Dental Group Singapore Ltd to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Creating value in data economy

– The success of analytics program of Q & M Dental Group Singapore Ltd has opened avenues for new revenue streams for the organization in Healthcare Facilities industry. This can help Q & M Dental Group Singapore Ltd to build a more holistic ecosystem for Q & M Dental Group Singapore Ltd products in the Healthcare Facilities industry by providing – data insight services, data privacy related products, data based consulting services, etc.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Q & M Dental Group Singapore Ltd can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Redefining models of collaboration and team work

– As explained in the weaknesses section, Q & M Dental Group Singapore Ltd is facing challenges because of the dominance of functional experts in the organization. Q & M Dental Group Singapore Ltd can utilize new technology in the field of Healthcare Facilities industry to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Developing new processes and practices

– Q & M Dental Group Singapore Ltd can develop new processes and procedures in Healthcare Facilities industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Building a culture of innovation

– managers at Q & M Dental Group Singapore Ltd can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Healthcare Facilities industry.

Using analytics as competitive advantage

– Q & M Dental Group Singapore Ltd has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in Healthcare Facilities sector. This continuous investment in analytics has enabled Q & M Dental Group Singapore Ltd to build a competitive advantage using analytics. The analytics driven competitive advantage can help Q & M Dental Group Singapore Ltd to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Q & M Dental Group Singapore Ltd can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Use of Bitcoin and other crypto currencies for transactions in Healthcare Facilities industry

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Q & M Dental Group Singapore Ltd in the Healthcare Facilities industry. Now Q & M Dental Group Singapore Ltd can target international markets with far fewer capital restrictions requirements than the existing system.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Healthcare Facilities industry, but it has also influenced the consumer preferences. Q & M Dental Group Singapore Ltd can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Q & M Dental Group Singapore Ltd in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Healthcare Facilities industry, and it will provide faster access to the consumers.

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Threats Q & M Dental Group Singapore Ltd External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The threats of Q & M Dental Group Singapore Ltd are -

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Q & M Dental Group Singapore Ltd will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry to Healthcare Facilities industry are lowering. It can presents Q & M Dental Group Singapore Ltd with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the Healthcare Facilities sector.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Q & M Dental Group Singapore Ltd in Healthcare Facilities industry. The Healthcare Facilities industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

High dependence on third party suppliers

– Q & M Dental Group Singapore Ltd high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Q & M Dental Group Singapore Ltd business can come under increasing regulations regarding data privacy, data security, etc.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Q & M Dental Group Singapore Ltd.

Regulatory challenges

– Q & M Dental Group Singapore Ltd needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Healthcare Facilities industry regulations.

Environmental challenges

– Q & M Dental Group Singapore Ltd needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Q & M Dental Group Singapore Ltd can take advantage of this fund but it will also bring new competitors in the Healthcare Facilities industry.

Increasing wage structure of Q & M Dental Group Singapore Ltd

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Q & M Dental Group Singapore Ltd.

Shortening product life cycle

– it is one of the major threat that Q & M Dental Group Singapore Ltd is facing in Healthcare Facilities sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Q & M Dental Group Singapore Ltd can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate Q & M Dental Group Singapore Ltd prominent markets.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Q & M Dental Group Singapore Ltd in the Healthcare Facilities sector and impact the bottomline of the organization.

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Weighted SWOT Analysis of Q & M Dental Group Singapore Ltd Template, Example

Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers at Q & M Dental Group Singapore Ltd needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of Q & M Dental Group Singapore Ltd is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of Q & M Dental Group Singapore Ltd is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Q & M Dental Group Singapore Ltd to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Q & M Dental Group Singapore Ltd needs to make to build a sustainable competitive advantage.

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