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Online Metrics: What Are You Measuring and Why? Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Online Metrics: What Are You Measuring and Why? case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Online Metrics: What Are You Measuring and Why? case study is a Harvard Business School (HBR) case study written by Raymond Pirouz, Neil Bendle. The Online Metrics: What Are You Measuring and Why? (referred as “Metrics Online” from here on) case study provides evaluation & decision scenario in field of Sales & Marketing. It also touches upon business topics such as - Value proposition, Performance measurement.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Online Metrics: What Are You Measuring and Why? Case Study


Unlike traditional marketers who must wait days if not weeks to measure the effectiveness of their campaigns, online marketers are confronted with an ocean of data which can be tracked and measured in near real-time. Despite the volume of data and powerful tools available to online marketers (at free to low cost, making analytics as affordable for startups to fortune 500) online metrics are widely misunderstood, misapplied and often misused to say much more that they should. Understanding how online metrics work, what they measure and which of them are most relevant based on specific marketing functions and campaign goals is a valuable skill for every marketer. This note frames online metrics in the context of campaign goals (from search marketing to back-end analytics) while discussing the various marketing functions (from display advertising to brand management) that benefit as a result of access to specific metrics. Throughout the note, each metric is placed along an ROI Continuum designed to add insight as to the role of each metric over time as it relates to a firm's bottom line.


Case Authors : Raymond Pirouz, Neil Bendle

Topic : Sales & Marketing

Related Areas : Performance measurement




Calculating Net Present Value (NPV) at 6% for Online Metrics: What Are You Measuring and Why? Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10017864) -10017864 - -
Year 1 3468078 -6549786 3468078 0.9434 3271772
Year 2 3957397 -2592389 7425475 0.89 3522069
Year 3 3936635 1344246 11362110 0.8396 3305275
Year 4 3223433 4567679 14585543 0.7921 2553261
TOTAL 14585543 12652376




The Net Present Value at 6% discount rate is 2634512

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Internal Rate of Return
2. Net Present Value
3. Payback Period
4. Profitability Index

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Metrics Online shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Metrics Online have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.






Formula and Steps to Calculate Net Present Value (NPV) of Online Metrics: What Are You Measuring and Why?

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Sales & Marketing Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Metrics Online often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Metrics Online needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10017864) -10017864 - -
Year 1 3468078 -6549786 3468078 0.8696 3015720
Year 2 3957397 -2592389 7425475 0.7561 2992361
Year 3 3936635 1344246 11362110 0.6575 2588401
Year 4 3223433 4567679 14585543 0.5718 1843008
TOTAL 10439490


The Net NPV after 4 years is 421626

(10439490 - 10017864 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10017864) -10017864 - -
Year 1 3468078 -6549786 3468078 0.8333 2890065
Year 2 3957397 -2592389 7425475 0.6944 2748192
Year 3 3936635 1344246 11362110 0.5787 2278145
Year 4 3223433 4567679 14585543 0.4823 1554511
TOTAL 9470913


The Net NPV after 4 years is -546951

At 20% discount rate the NPV is negative (9470913 - 10017864 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Metrics Online to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Metrics Online has a NPV value higher than Zero then finance managers at Metrics Online can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Metrics Online, then the stock price of the Metrics Online should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Metrics Online should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What can impact the cash flow of the project.

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Online Metrics: What Are You Measuring and Why?

References & Further Readings

Raymond Pirouz, Neil Bendle (2018), "Online Metrics: What Are You Measuring and Why? Harvard Business Review Case Study. Published by HBR Publications.


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