L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance case study is a Harvard Business School (HBR) case study written by Ralf W. Seifert, Richard Markoff. The L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance (referred as “Actor's Narrator” from here on) case study provides evaluation & decision scenario in field of Technology & Operations. It also touches upon business topics such as - Value proposition, Supply chain.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

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Case Description of L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance Case Study

This case depicts an actual, real sequence of events in L'Oreal's Active Cosmetics Supply Chain. The case provides an illustration of the challenges facing large, multi-national organizations in aligning their supply chain planning along several dimensions. The span of the planning is from customers in several markets to the centralized production at the single source factory. The framework for laying out the facts of the case is the senior operations management request to conduct a supply chain planning audit on the Active Cosmetics planning process. The audit request was a direct response to complaints regarding customer service levels by general management. The case begins by setting the narrative that sets the audit in motion. Key actors across the supply chain speak their voices through testimony to the auditor, who serves as protagonist in the story of the case. This vehicle permits the case to express different points of view with objectivity, allowing the reader to consider the validity of each actor's behaviour using that actor's perspective. The case ends with a challenge to the reader to finish what the narrator has started. Having seen the case through his eyes, the reader must now experience the rest of the story as the narrator experienced, and prepare their own analysis and presentation for senior management.

Case Authors : Ralf W. Seifert, Richard Markoff

Topic : Technology & Operations

Related Areas : Supply chain

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Calculating Net Present Value (NPV) at 6% for L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10002472)	-10002472	-	-
Year 1	3454356	-6548116	3454356	0.9434	3258826
Year 2	3968367	-2579749	7422723	0.89	3531833
Year 3	3974902	1395153	11397625	0.8396	3337404
Year 4	3232970	4628123	14630595	0.7921	2560815
TOTAL			14630595		12688878

The Net Present Value at 6% discount rate is 2686406

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

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Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Net Present Value
2. Profitability Index
3. Payback Period
4. Internal Rate of Return

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Actor's Narrator have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Actor's Narrator shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.

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Formula and Steps to Calculate Net Present Value (NPV) of L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Technology & Operations Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Actor's Narrator often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Actor's Narrator needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10002472)	-10002472	-	-
Year 1	3454356	-6548116	3454356	0.8696	3003788
Year 2	3968367	-2579749	7422723	0.7561	3000656
Year 3	3974902	1395153	11397625	0.6575	2613563
Year 4	3232970	4628123	14630595	0.5718	1848461
TOTAL					10466467

The Net NPV after 4 years is 463995

(10466467 - 10002472 )

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Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10002472)	-10002472	-	-
Year 1	3454356	-6548116	3454356	0.8333	2878630
Year 2	3968367	-2579749	7422723	0.6944	2755810
Year 3	3974902	1395153	11397625	0.5787	2300291
Year 4	3232970	4628123	14630595	0.4823	1559110
TOTAL					9493841

The Net NPV after 4 years is -508631

At 20% discount rate the NPV is negative (9493841 - 10002472 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Actor's Narrator to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Actor's Narrator has a NPV value higher than Zero then finance managers at Actor's Narrator can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Actor's Narrator, then the stock price of the Actor's Narrator should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Actor's Narrator should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

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Negotiation Strategy of L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance

References & Further Readings

Ralf W. Seifert, Richard Markoff (2018), "L'Oreal's ACD Supply Chain Puzzle: Diagnosing the Root Causes of Underperformance Harvard Business Review Case Study. Published by HBR Publications.