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iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective


Supplement to case W16482.

Authors :: Chris Street, Ann C. Frost, Maurice Thibodeau

Topics :: Organizational Development

Tags :: Joint ventures, Leadership, Negotiations, Organizational culture, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective" written by Chris Street, Ann C. Frost, Maurice Thibodeau includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Charron's W16482 facing as an external strategic factors. Some of the topics covered in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective case study are - Strategic Management Strategies, Joint ventures, Leadership, Negotiations, Organizational culture and Organizational Development.


Some of the macro environment factors that can be used to understand the iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective casestudy better are - – increasing commodity prices, increasing inequality as vast percentage of new income is going to the top 1%, increasing energy prices, increasing government debt because of Covid-19 spendings, central banks are concerned over increasing inflation, geopolitical disruptions, customer relationship management is fast transforming because of increasing concerns over data privacy, wage bills are increasing, supply chains are disrupted by pandemic , etc



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Introduction to SWOT Analysis of iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Charron's W16482, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Charron's W16482 operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective can be done for the following purposes –
1. Strategic planning using facts provided in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective case study
2. Improving business portfolio management of Charron's W16482
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Charron's W16482




Strengths iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Charron's W16482 in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective Harvard Business Review case study are -

High switching costs

– The high switching costs that Charron's W16482 has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Innovation driven organization

– Charron's W16482 is one of the most innovative firm in sector. Manager in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Operational resilience

– The operational resilience strategy in the iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Organizational Resilience of Charron's W16482

– The covid-19 pandemic has put organizational resilience at the centre of everthing that Charron's W16482 does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Highly skilled collaborators

– Charron's W16482 has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

Analytics focus

– Charron's W16482 is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Chris Street, Ann C. Frost, Maurice Thibodeau can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Diverse revenue streams

– Charron's W16482 is present in almost all the verticals within the industry. This has provided firm in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Ability to recruit top talent

– Charron's W16482 is one of the leading recruiters in the industry. Managers in the iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Digital Transformation in Organizational Development segment

- digital transformation varies from industry to industry. For Charron's W16482 digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Charron's W16482 has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Effective Research and Development (R&D)

– Charron's W16482 has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.

Training and development

– Charron's W16482 has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Low bargaining power of suppliers

– Suppliers of Charron's W16482 in the sector have low bargaining power. iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Charron's W16482 to manage not only supply disruptions but also source products at highly competitive prices.



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Net Promoter Score



Weaknesses iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective are -

Increasing silos among functional specialists

– The organizational structure of Charron's W16482 is dominated by functional specialists. It is not different from other players in the Organizational Development segment. Charron's W16482 needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Charron's W16482 to focus more on services rather than just following the product oriented approach.

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Charron's W16482 supply chain. Even after few cautionary changes mentioned in the HBR case study - iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Charron's W16482 vulnerable to further global disruptions in South East Asia.

Interest costs

– Compare to the competition, Charron's W16482 has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.

Workers concerns about automation

– As automation is fast increasing in the segment, Charron's W16482 needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Products dominated business model

– Even though Charron's W16482 has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective should strive to include more intangible value offerings along with its core products and services.

Skills based hiring

– The stress on hiring functional specialists at Charron's W16482 has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.

High dependence on star products

– The top 2 products and services of the firm as mentioned in the iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Charron's W16482 has relatively successful track record of launching new products.

High operating costs

– Compare to the competitors, firm in the HBR case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Charron's W16482 's lucrative customers.

Aligning sales with marketing

– It come across in the case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective can leverage the sales team experience to cultivate customer relationships as Charron's W16482 is planning to shift buying processes online.

High cash cycle compare to competitors

Charron's W16482 has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.

Lack of clear differentiation of Charron's W16482 products

– To increase the profitability and margins on the products, Charron's W16482 needs to provide more differentiated products than what it is currently offering in the marketplace.




Opportunities iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective are -

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Charron's W16482 in the consumer business. Now Charron's W16482 can target international markets with far fewer capital restrictions requirements than the existing system.

Leveraging digital technologies

– Charron's W16482 can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Loyalty marketing

– Charron's W16482 has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Better consumer reach

– The expansion of the 5G network will help Charron's W16482 to increase its market reach. Charron's W16482 will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Creating value in data economy

– The success of analytics program of Charron's W16482 has opened avenues for new revenue streams for the organization in the industry. This can help Charron's W16482 to build a more holistic ecosystem as suggested in the iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective case study. Charron's W16482 can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Organizational Development industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Charron's W16482 can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Charron's W16482 can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Charron's W16482 to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Using analytics as competitive advantage

– Charron's W16482 has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Charron's W16482 to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.

Remote work and new talent hiring opportunities

– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Charron's W16482 to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Charron's W16482 to hire the very best people irrespective of their geographical location.

Buying journey improvements

– Charron's W16482 can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Charron's W16482 can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Developing new processes and practices

– Charron's W16482 can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Charron's W16482 can use these opportunities to build new business models that can help the communities that Charron's W16482 operates in. Secondly it can use opportunities from government spending in Organizational Development sector.




Threats iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective are -

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Charron's W16482 will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

High dependence on third party suppliers

– Charron's W16482 high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Charron's W16482 business can come under increasing regulations regarding data privacy, data security, etc.

High level of anxiety and lack of motivation

– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Charron's W16482 needs to understand the core reasons impacting the Organizational Development industry. This will help it in building a better workplace.

Shortening product life cycle

– it is one of the major threat that Charron's W16482 is facing in Organizational Development sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Charron's W16482 can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective .

Stagnating economy with rate increase

– Charron's W16482 can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Regulatory challenges

– Charron's W16482 needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective, Charron's W16482 may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .

Easy access to finance

– Easy access to finance in Organizational Development field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Charron's W16482 can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Barriers of entry lowering

– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Charron's W16482 with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Charron's W16482.




Weighted SWOT Analysis of iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of iQmetrix-Humanity: Negotiating a Partner Agreement-David Charron's Perspective is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Charron's W16482 needs to make to build a sustainable competitive advantage.



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