With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Sales & Marketing
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants
Dr. Juan Caicedo was educated in general medicine and surgery at Universidad Nacional de Colombia and practiced transplant medicine in Bogota. He determined that he would need to go to the United States to advance his training, and ultimately was awarded a fellowship in transplant surgery at Northwestern Memorial Hospital. During his three years as a fellow, Caicedo was struck by the number of Hispanic patients on the kidney transplant waiting list. Not only were Hispanics the highest growth group on the transplant waiting list, they also waited longer for transplants and died while waiting at higher rates than non-Hispanic whites or African-Americans. Caicedo also was alarmed by Hispanic patients' lower utilization of living donors for transplantation-they were underrepresented not only as live donor transplant patients, but also as donors. As he neared the end of his fellowship in 2006, Caicedo wondered if the Hispanic population encountered unique barriers to transplantation and living donor usage, and began to think about creating a program to address these barriers.
Swot Analysis of "With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants" written by Julie Hennessy includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Transplant Caicedo facing as an external strategic factors. Some of the topics covered in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants case study are - Strategic Management Strategies, Customer service, Innovation, Market research, Social responsibility, Supply chain and Sales & Marketing.
Some of the macro environment factors that can be used to understand the With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants casestudy better are - – banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing commodity prices, increasing inequality as vast percentage of new income is going to the top 1%, digital marketing is dominated by two big players Facebook and Google, there is backlash against globalization, customer relationship management is fast transforming because of increasing concerns over data privacy, central banks are concerned over increasing inflation,
competitive advantages are harder to sustain because of technology dispersion, increasing household debt because of falling income levels, etc
Introduction to SWOT Analysis of With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Transplant Caicedo, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Transplant Caicedo operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants can be done for the following purposes –
1. Strategic planning using facts provided in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants case study
2. Improving business portfolio management of Transplant Caicedo
3. Assessing feasibility of the new initiative in Sales & Marketing field.
4. Making a Sales & Marketing topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Transplant Caicedo
Strengths With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Transplant Caicedo in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants Harvard Business Review case study are -
Diverse revenue streams
– Transplant Caicedo is present in almost all the verticals within the industry. This has provided firm in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Ability to lead change in Sales & Marketing field
– Transplant Caicedo is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Transplant Caicedo in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Learning organization
- Transplant Caicedo is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Transplant Caicedo is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Superior customer experience
– The customer experience strategy of Transplant Caicedo in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Sustainable margins compare to other players in Sales & Marketing industry
– With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants firm has clearly differentiated products in the market place. This has enabled Transplant Caicedo to fetch slight price premium compare to the competitors in the Sales & Marketing industry. The sustainable margins have also helped Transplant Caicedo to invest into research and development (R&D) and innovation.
High switching costs
– The high switching costs that Transplant Caicedo has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Organizational Resilience of Transplant Caicedo
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Transplant Caicedo does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Operational resilience
– The operational resilience strategy in the With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Training and development
– Transplant Caicedo has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Ability to recruit top talent
– Transplant Caicedo is one of the leading recruiters in the industry. Managers in the With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Highly skilled collaborators
– Transplant Caicedo has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Analytics focus
– Transplant Caicedo is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Julie Hennessy can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Weaknesses With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants are -
Increasing silos among functional specialists
– The organizational structure of Transplant Caicedo is dominated by functional specialists. It is not different from other players in the Sales & Marketing segment. Transplant Caicedo needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Transplant Caicedo to focus more on services rather than just following the product oriented approach.
No frontier risks strategy
– After analyzing the HBR case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants, it seems that company is thinking about the frontier risks that can impact Sales & Marketing strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Low market penetration in new markets
– Outside its home market of Transplant Caicedo, firm in the HBR case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Need for greater diversity
– Transplant Caicedo has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Workers concerns about automation
– As automation is fast increasing in the segment, Transplant Caicedo needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Lack of clear differentiation of Transplant Caicedo products
– To increase the profitability and margins on the products, Transplant Caicedo needs to provide more differentiated products than what it is currently offering in the marketplace.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants, in the dynamic environment Transplant Caicedo has struggled to respond to the nimble upstart competition. Transplant Caicedo has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
High cash cycle compare to competitors
Transplant Caicedo has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Products dominated business model
– Even though Transplant Caicedo has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants should strive to include more intangible value offerings along with its core products and services.
Capital Spending Reduction
– Even during the low interest decade, Transplant Caicedo has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Slow decision making process
– As mentioned earlier in the report, Transplant Caicedo has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Transplant Caicedo even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Opportunities With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants are -
Using analytics as competitive advantage
– Transplant Caicedo has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Transplant Caicedo to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Transplant Caicedo to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Transplant Caicedo to hire the very best people irrespective of their geographical location.
Leveraging digital technologies
– Transplant Caicedo can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Transplant Caicedo in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Sales & Marketing segment, and it will provide faster access to the consumers.
Learning at scale
– Online learning technologies has now opened space for Transplant Caicedo to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Transplant Caicedo is facing challenges because of the dominance of functional experts in the organization. With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Buying journey improvements
– Transplant Caicedo can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Transplant Caicedo can use these opportunities to build new business models that can help the communities that Transplant Caicedo operates in. Secondly it can use opportunities from government spending in Sales & Marketing sector.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Sales & Marketing industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Transplant Caicedo can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Transplant Caicedo can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Loyalty marketing
– Transplant Caicedo has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Manufacturing automation
– Transplant Caicedo can use the latest technology developments to improve its manufacturing and designing process in Sales & Marketing segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Low interest rates
– Even though inflation is raising its head in most developed economies, Transplant Caicedo can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Better consumer reach
– The expansion of the 5G network will help Transplant Caicedo to increase its market reach. Transplant Caicedo will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Threats With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants are -
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Transplant Caicedo needs to understand the core reasons impacting the Sales & Marketing industry. This will help it in building a better workplace.
Regulatory challenges
– Transplant Caicedo needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Sales & Marketing industry regulations.
Technology acceleration in Forth Industrial Revolution
– Transplant Caicedo has witnessed rapid integration of technology during Covid-19 in the Sales & Marketing industry. As one of the leading players in the industry, Transplant Caicedo needs to keep up with the evolution of technology in the Sales & Marketing sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants, Transplant Caicedo may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Sales & Marketing .
Stagnating economy with rate increase
– Transplant Caicedo can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Easy access to finance
– Easy access to finance in Sales & Marketing field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Transplant Caicedo can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Transplant Caicedo can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants .
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Transplant Caicedo.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Transplant Caicedo will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Increasing wage structure of Transplant Caicedo
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Transplant Caicedo.
Consumer confidence and its impact on Transplant Caicedo demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Environmental challenges
– Transplant Caicedo needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Transplant Caicedo can take advantage of this fund but it will also bring new competitors in the Sales & Marketing industry.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Transplant Caicedo in the Sales & Marketing sector and impact the bottomline of the organization.
Weighted SWOT Analysis of With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of With a Little Help from "Nuestros Amigos": Hispanics and Kidney Transplants is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Transplant Caicedo needs to make to build a sustainable competitive advantage.