Ledina Lushko: Navigating Health Care Delivery SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Strategy & Execution
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Ledina Lushko: Navigating Health Care Delivery
Ledina Lushko was diagnosed with Adrenal Cortical Carcinoma in 2008 and sought care at a highly regarded medical institution in the United States. This case lays out her journey through the health care system in detail and all of the effort involved in finding appropriate care. It is meant not to illustrate good or bad care, but to reflect on the nature of the current health care delivery system and serve as a starting point for discussion.
Authors :: Sachin H Jain, Michael E. Porter, Fatima Akrouh, Carolyn A. Daly
Swot Analysis of "Ledina Lushko: Navigating Health Care Delivery" written by Sachin H Jain, Michael E. Porter, Fatima Akrouh, Carolyn A. Daly includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Care Ledina facing as an external strategic factors. Some of the topics covered in Ledina Lushko: Navigating Health Care Delivery case study are - Strategic Management Strategies, IT, Organizational structure and Strategy & Execution.
Some of the macro environment factors that can be used to understand the Ledina Lushko: Navigating Health Care Delivery casestudy better are - – talent flight as more people leaving formal jobs, increasing commodity prices, increasing inequality as vast percentage of new income is going to the top 1%, customer relationship management is fast transforming because of increasing concerns over data privacy, cloud computing is disrupting traditional business models, increasing government debt because of Covid-19 spendings, challanges to central banks by blockchain based private currencies,
wage bills are increasing, digital marketing is dominated by two big players Facebook and Google, etc
Introduction to SWOT Analysis of Ledina Lushko: Navigating Health Care Delivery
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Ledina Lushko: Navigating Health Care Delivery case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Care Ledina, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Care Ledina operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Ledina Lushko: Navigating Health Care Delivery can be done for the following purposes –
1. Strategic planning using facts provided in Ledina Lushko: Navigating Health Care Delivery case study
2. Improving business portfolio management of Care Ledina
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Care Ledina
Strengths Ledina Lushko: Navigating Health Care Delivery | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Care Ledina in Ledina Lushko: Navigating Health Care Delivery Harvard Business Review case study are -
Low bargaining power of suppliers
– Suppliers of Care Ledina in the sector have low bargaining power. Ledina Lushko: Navigating Health Care Delivery has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Care Ledina to manage not only supply disruptions but also source products at highly competitive prices.
High brand equity
– Care Ledina has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Care Ledina to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Operational resilience
– The operational resilience strategy in the Ledina Lushko: Navigating Health Care Delivery Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Cross disciplinary teams
– Horizontal connected teams at the Care Ledina are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Superior customer experience
– The customer experience strategy of Care Ledina in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Sustainable margins compare to other players in Strategy & Execution industry
– Ledina Lushko: Navigating Health Care Delivery firm has clearly differentiated products in the market place. This has enabled Care Ledina to fetch slight price premium compare to the competitors in the Strategy & Execution industry. The sustainable margins have also helped Care Ledina to invest into research and development (R&D) and innovation.
Diverse revenue streams
– Care Ledina is present in almost all the verticals within the industry. This has provided firm in Ledina Lushko: Navigating Health Care Delivery case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
High switching costs
– The high switching costs that Care Ledina has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Successful track record of launching new products
– Care Ledina has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Care Ledina has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Training and development
– Care Ledina has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Ledina Lushko: Navigating Health Care Delivery Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Ability to recruit top talent
– Care Ledina is one of the leading recruiters in the industry. Managers in the Ledina Lushko: Navigating Health Care Delivery are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Ability to lead change in Strategy & Execution field
– Care Ledina is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Care Ledina in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Weaknesses Ledina Lushko: Navigating Health Care Delivery | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Ledina Lushko: Navigating Health Care Delivery are -
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Care Ledina supply chain. Even after few cautionary changes mentioned in the HBR case study - Ledina Lushko: Navigating Health Care Delivery, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Care Ledina vulnerable to further global disruptions in South East Asia.
No frontier risks strategy
– After analyzing the HBR case study Ledina Lushko: Navigating Health Care Delivery, it seems that company is thinking about the frontier risks that can impact Strategy & Execution strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Skills based hiring
– The stress on hiring functional specialists at Care Ledina has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Slow decision making process
– As mentioned earlier in the report, Care Ledina has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Care Ledina even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Ledina Lushko: Navigating Health Care Delivery, is just above the industry average. Care Ledina needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Care Ledina is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Ledina Lushko: Navigating Health Care Delivery can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Low market penetration in new markets
– Outside its home market of Care Ledina, firm in the HBR case study Ledina Lushko: Navigating Health Care Delivery needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Products dominated business model
– Even though Care Ledina has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Ledina Lushko: Navigating Health Care Delivery should strive to include more intangible value offerings along with its core products and services.
Increasing silos among functional specialists
– The organizational structure of Care Ledina is dominated by functional specialists. It is not different from other players in the Strategy & Execution segment. Care Ledina needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Care Ledina to focus more on services rather than just following the product oriented approach.
Aligning sales with marketing
– It come across in the case study Ledina Lushko: Navigating Health Care Delivery that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Ledina Lushko: Navigating Health Care Delivery can leverage the sales team experience to cultivate customer relationships as Care Ledina is planning to shift buying processes online.
Slow to strategic competitive environment developments
– As Ledina Lushko: Navigating Health Care Delivery HBR case study mentions - Care Ledina takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Opportunities Ledina Lushko: Navigating Health Care Delivery | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Ledina Lushko: Navigating Health Care Delivery are -
Redefining models of collaboration and team work
– As explained in the weaknesses section, Care Ledina is facing challenges because of the dominance of functional experts in the organization. Ledina Lushko: Navigating Health Care Delivery case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Care Ledina in the consumer business. Now Care Ledina can target international markets with far fewer capital restrictions requirements than the existing system.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Care Ledina can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Care Ledina can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Ledina Lushko: Navigating Health Care Delivery, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Care Ledina in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Strategy & Execution segment, and it will provide faster access to the consumers.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Strategy & Execution industry, but it has also influenced the consumer preferences. Care Ledina can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Low interest rates
– Even though inflation is raising its head in most developed economies, Care Ledina can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Better consumer reach
– The expansion of the 5G network will help Care Ledina to increase its market reach. Care Ledina will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Care Ledina to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Care Ledina to hire the very best people irrespective of their geographical location.
Loyalty marketing
– Care Ledina has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Creating value in data economy
– The success of analytics program of Care Ledina has opened avenues for new revenue streams for the organization in the industry. This can help Care Ledina to build a more holistic ecosystem as suggested in the Ledina Lushko: Navigating Health Care Delivery case study. Care Ledina can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Using analytics as competitive advantage
– Care Ledina has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Ledina Lushko: Navigating Health Care Delivery - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Care Ledina to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Developing new processes and practices
– Care Ledina can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Threats Ledina Lushko: Navigating Health Care Delivery External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Ledina Lushko: Navigating Health Care Delivery are -
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Care Ledina in the Strategy & Execution sector and impact the bottomline of the organization.
High dependence on third party suppliers
– Care Ledina high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Shortening product life cycle
– it is one of the major threat that Care Ledina is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Ledina Lushko: Navigating Health Care Delivery, Care Ledina may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Strategy & Execution .
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Care Ledina can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Ledina Lushko: Navigating Health Care Delivery .
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Stagnating economy with rate increase
– Care Ledina can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Environmental challenges
– Care Ledina needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Care Ledina can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Care Ledina with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Consumer confidence and its impact on Care Ledina demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Care Ledina business can come under increasing regulations regarding data privacy, data security, etc.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Care Ledina in the Strategy & Execution industry. The Strategy & Execution industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Weighted SWOT Analysis of Ledina Lushko: Navigating Health Care Delivery Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Ledina Lushko: Navigating Health Care Delivery needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Ledina Lushko: Navigating Health Care Delivery is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Ledina Lushko: Navigating Health Care Delivery is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Ledina Lushko: Navigating Health Care Delivery is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Care Ledina needs to make to build a sustainable competitive advantage.
