Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
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Case Study SWOT Analysis Solution
Case Study Description of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)
After extensive negotiation, Baystate Health (BH) and the private Radiology and Imaging (R&I) hammered out a clear business plan to consolidate their two practices in a new breast center in a new location. Despite a clear business plan, however, tensions among the two staffs remained high. Project leaders Dr. Gianturco and Suzanne Hendery carefully crafted an internal communication and implementation plan, detailed to the hour, and enlisted a consultant to help to unify the "warring factions." The consultant worked with Dr. G and Ms. Hendery to plan and hold a retreat with all of the stakeholders-clinicians, management, and staff-from all locations and from both legacy organizations, with the goals of constructing a new cultural blueprint and designing a new patient experience.
Authors :: Deborah Milstein, Susan Madden, Linda MacCracken
Swot Analysis of "Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)" written by Deborah Milstein, Susan Madden, Linda MacCracken includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Baystate Hendery facing as an external strategic factors. Some of the topics covered in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study are - Strategic Management Strategies, Organizational culture, Project management, Strategic planning and Strategy & Execution.
Some of the macro environment factors that can be used to understand the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) casestudy better are - – supply chains are disrupted by pandemic , increasing government debt because of Covid-19 spendings, geopolitical disruptions, there is backlash against globalization, increasing inequality as vast percentage of new income is going to the top 1%, competitive advantages are harder to sustain because of technology dispersion, banking and financial system is disrupted by Bitcoin and other crypto currencies,
increasing commodity prices, increasing energy prices, etc
Introduction to SWOT Analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Baystate Hendery, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Baystate Hendery operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) can be done for the following purposes –
1. Strategic planning using facts provided in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study
2. Improving business portfolio management of Baystate Hendery
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Baystate Hendery
Strengths Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Baystate Hendery in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study are -
Successful track record of launching new products
– Baystate Hendery has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Baystate Hendery has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Learning organization
- Baystate Hendery is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Baystate Hendery is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Ability to recruit top talent
– Baystate Hendery is one of the leading recruiters in the industry. Managers in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Sustainable margins compare to other players in Strategy & Execution industry
– Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) firm has clearly differentiated products in the market place. This has enabled Baystate Hendery to fetch slight price premium compare to the competitors in the Strategy & Execution industry. The sustainable margins have also helped Baystate Hendery to invest into research and development (R&D) and innovation.
Operational resilience
– The operational resilience strategy in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Analytics focus
– Baystate Hendery is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Deborah Milstein, Susan Madden, Linda MacCracken can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Ability to lead change in Strategy & Execution field
– Baystate Hendery is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Baystate Hendery in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Highly skilled collaborators
– Baystate Hendery has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Training and development
– Baystate Hendery has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Organizational Resilience of Baystate Hendery
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Baystate Hendery does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Digital Transformation in Strategy & Execution segment
- digital transformation varies from industry to industry. For Baystate Hendery digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Baystate Hendery has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Superior customer experience
– The customer experience strategy of Baystate Hendery in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Weaknesses Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are -
Skills based hiring
– The stress on hiring functional specialists at Baystate Hendery has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), in the dynamic environment Baystate Hendery has struggled to respond to the nimble upstart competition. Baystate Hendery has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
High operating costs
– Compare to the competitors, firm in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Baystate Hendery 's lucrative customers.
High cash cycle compare to competitors
Baystate Hendery has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Low market penetration in new markets
– Outside its home market of Baystate Hendery, firm in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Baystate Hendery supply chain. Even after few cautionary changes mentioned in the HBR case study - Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Baystate Hendery vulnerable to further global disruptions in South East Asia.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Baystate Hendery has relatively successful track record of launching new products.
Workers concerns about automation
– As automation is fast increasing in the segment, Baystate Hendery needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Increasing silos among functional specialists
– The organizational structure of Baystate Hendery is dominated by functional specialists. It is not different from other players in the Strategy & Execution segment. Baystate Hendery needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Baystate Hendery to focus more on services rather than just following the product oriented approach.
High bargaining power of channel partners
– Because of the regulatory requirements, Deborah Milstein, Susan Madden, Linda MacCracken suggests that, Baystate Hendery is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), is just above the industry average. Baystate Hendery needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Opportunities Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are -
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Baystate Hendery can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Baystate Hendery to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Better consumer reach
– The expansion of the 5G network will help Baystate Hendery to increase its market reach. Baystate Hendery will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Baystate Hendery is facing challenges because of the dominance of functional experts in the organization. Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Baystate Hendery can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Using analytics as competitive advantage
– Baystate Hendery has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Baystate Hendery to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Buying journey improvements
– Baystate Hendery can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Leveraging digital technologies
– Baystate Hendery can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Baystate Hendery can use these opportunities to build new business models that can help the communities that Baystate Hendery operates in. Secondly it can use opportunities from government spending in Strategy & Execution sector.
Creating value in data economy
– The success of analytics program of Baystate Hendery has opened avenues for new revenue streams for the organization in the industry. This can help Baystate Hendery to build a more holistic ecosystem as suggested in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study. Baystate Hendery can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Baystate Hendery in the consumer business. Now Baystate Hendery can target international markets with far fewer capital restrictions requirements than the existing system.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Baystate Hendery in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Strategy & Execution segment, and it will provide faster access to the consumers.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Baystate Hendery to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Baystate Hendery to hire the very best people irrespective of their geographical location.
Threats Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are -
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Baystate Hendery can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) .
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Baystate Hendery will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Baystate Hendery with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Baystate Hendery in the Strategy & Execution industry. The Strategy & Execution industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
High dependence on third party suppliers
– Baystate Hendery high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Consumer confidence and its impact on Baystate Hendery demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Shortening product life cycle
– it is one of the major threat that Baystate Hendery is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Baystate Hendery needs to understand the core reasons impacting the Strategy & Execution industry. This will help it in building a better workplace.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Stagnating economy with rate increase
– Baystate Hendery can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Environmental challenges
– Baystate Hendery needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Baystate Hendery can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.
Increasing wage structure of Baystate Hendery
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Baystate Hendery.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Baystate Hendery in the Strategy & Execution sector and impact the bottomline of the organization.
Weighted SWOT Analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Baystate Hendery needs to make to build a sustainable competitive advantage.
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