Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
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Case Study SWOT Analysis Solution
Case Study Description of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)
After extensive negotiation, Baystate Health (BH) and the private Radiology and Imaging (R&I) hammered out a clear business plan to consolidate their two practices in a new breast center in a new location. Despite a clear business plan, however, tensions among the two staffs remained high. Project leaders Dr. Gianturco and Suzanne Hendery carefully crafted an internal communication and implementation plan, detailed to the hour, and enlisted a consultant to help to unify the "warring factions." The consultant worked with Dr. G and Ms. Hendery to plan and hold a retreat with all of the stakeholders-clinicians, management, and staff-from all locations and from both legacy organizations, with the goals of constructing a new cultural blueprint and designing a new patient experience.
Authors :: Deborah Milstein, Susan Madden, Linda MacCracken
Swot Analysis of "Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)" written by Deborah Milstein, Susan Madden, Linda MacCracken includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Baystate Hendery facing as an external strategic factors. Some of the topics covered in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study are - Strategic Management Strategies, Organizational culture, Project management, Strategic planning and Strategy & Execution.
Some of the macro environment factors that can be used to understand the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) casestudy better are - – geopolitical disruptions, supply chains are disrupted by pandemic , increasing commodity prices, there is increasing trade war between United States & China, cloud computing is disrupting traditional business models, increasing energy prices, increasing household debt because of falling income levels,
talent flight as more people leaving formal jobs, central banks are concerned over increasing inflation, etc
Introduction to SWOT Analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Baystate Hendery, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Baystate Hendery operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) can be done for the following purposes –
1. Strategic planning using facts provided in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study
2. Improving business portfolio management of Baystate Hendery
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Baystate Hendery
Strengths Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Baystate Hendery in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study are -
Learning organization
- Baystate Hendery is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Baystate Hendery is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Ability to lead change in Strategy & Execution field
– Baystate Hendery is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Baystate Hendery in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Training and development
– Baystate Hendery has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Operational resilience
– The operational resilience strategy in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Effective Research and Development (R&D)
– Baystate Hendery has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Highly skilled collaborators
– Baystate Hendery has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Strong track record of project management
– Baystate Hendery is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Ability to recruit top talent
– Baystate Hendery is one of the leading recruiters in the industry. Managers in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
High switching costs
– The high switching costs that Baystate Hendery has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Analytics focus
– Baystate Hendery is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Deborah Milstein, Susan Madden, Linda MacCracken can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Organizational Resilience of Baystate Hendery
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Baystate Hendery does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Low bargaining power of suppliers
– Suppliers of Baystate Hendery in the sector have low bargaining power. Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Baystate Hendery to manage not only supply disruptions but also source products at highly competitive prices.
Weaknesses Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are -
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), is just above the industry average. Baystate Hendery needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), in the dynamic environment Baystate Hendery has struggled to respond to the nimble upstart competition. Baystate Hendery has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Increasing silos among functional specialists
– The organizational structure of Baystate Hendery is dominated by functional specialists. It is not different from other players in the Strategy & Execution segment. Baystate Hendery needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Baystate Hendery to focus more on services rather than just following the product oriented approach.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Baystate Hendery has relatively successful track record of launching new products.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Baystate Hendery supply chain. Even after few cautionary changes mentioned in the HBR case study - Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Baystate Hendery vulnerable to further global disruptions in South East Asia.
High bargaining power of channel partners
– Because of the regulatory requirements, Deborah Milstein, Susan Madden, Linda MacCracken suggests that, Baystate Hendery is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Lack of clear differentiation of Baystate Hendery products
– To increase the profitability and margins on the products, Baystate Hendery needs to provide more differentiated products than what it is currently offering in the marketplace.
Products dominated business model
– Even though Baystate Hendery has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) should strive to include more intangible value offerings along with its core products and services.
Slow decision making process
– As mentioned earlier in the report, Baystate Hendery has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Baystate Hendery even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), it seems that the employees of Baystate Hendery don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
High cash cycle compare to competitors
Baystate Hendery has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Opportunities Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are -
Low interest rates
– Even though inflation is raising its head in most developed economies, Baystate Hendery can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Strategy & Execution industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Baystate Hendery can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Baystate Hendery can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Baystate Hendery can use these opportunities to build new business models that can help the communities that Baystate Hendery operates in. Secondly it can use opportunities from government spending in Strategy & Execution sector.
Using analytics as competitive advantage
– Baystate Hendery has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Baystate Hendery to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Baystate Hendery can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Manufacturing automation
– Baystate Hendery can use the latest technology developments to improve its manufacturing and designing process in Strategy & Execution segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Developing new processes and practices
– Baystate Hendery can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Creating value in data economy
– The success of analytics program of Baystate Hendery has opened avenues for new revenue streams for the organization in the industry. This can help Baystate Hendery to build a more holistic ecosystem as suggested in the Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) case study. Baystate Hendery can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Loyalty marketing
– Baystate Hendery has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Baystate Hendery can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Learning at scale
– Online learning technologies has now opened space for Baystate Hendery to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Baystate Hendery to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Baystate Hendery to hire the very best people irrespective of their geographical location.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Baystate Hendery in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Strategy & Execution segment, and it will provide faster access to the consumers.
Threats Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) are -
Stagnating economy with rate increase
– Baystate Hendery can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Increasing wage structure of Baystate Hendery
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Baystate Hendery.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Baystate Hendery in the Strategy & Execution sector and impact the bottomline of the organization.
Easy access to finance
– Easy access to finance in Strategy & Execution field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Baystate Hendery can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Environmental challenges
– Baystate Hendery needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Baystate Hendery can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Baystate Hendery.
High dependence on third party suppliers
– Baystate Hendery high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Baystate Hendery in the Strategy & Execution industry. The Strategy & Execution industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Technology acceleration in Forth Industrial Revolution
– Baystate Hendery has witnessed rapid integration of technology during Covid-19 in the Strategy & Execution industry. As one of the leading players in the industry, Baystate Hendery needs to keep up with the evolution of technology in the Strategy & Execution sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Baystate Hendery can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) .
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B), Baystate Hendery may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Strategy & Execution .
Regulatory challenges
– Baystate Hendery needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Strategy & Execution industry regulations.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Weighted SWOT Analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Integrating Private Practice and Hospital-Based Breast Services at Baystate Health (Part B) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Baystate Hendery needs to make to build a sustainable competitive advantage.
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