Johannes Van Den Bosch Sends an Email SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Communication
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Johannes Van Den Bosch Sends an Email
A Dutch partner in a Big 5 professional services firm is experiencing difficulty in getting his Mexican partner's cooperation in serving a British multinational client. Because part of the firm's competitive positioning is seamless global service, the customer is getting more and more angry. After a particularly hostile exchange with the customer, Johannes van den Bosch writes a very angry e-mail to his Mexican partner, cools off for an hour, and then edits his original e-mail to stick to facts and figures. He sends it off expecting to receive the required information and future cooperation soon. Are the medium and the message appropriate for the circumstances?
Swot Analysis of "Johannes Van Den Bosch Sends an Email" written by Joe Distefano includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Johannes Bosch facing as an external strategic factors. Some of the topics covered in Johannes Van Den Bosch Sends an Email case study are - Strategic Management Strategies, Cross-cultural management and Communication.
Some of the macro environment factors that can be used to understand the Johannes Van Den Bosch Sends an Email casestudy better are - – supply chains are disrupted by pandemic , increasing government debt because of Covid-19 spendings, technology disruption, wage bills are increasing, increasing commodity prices, central banks are concerned over increasing inflation, increasing energy prices,
competitive advantages are harder to sustain because of technology dispersion, increasing household debt because of falling income levels, etc
Introduction to SWOT Analysis of Johannes Van Den Bosch Sends an Email
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Johannes Van Den Bosch Sends an Email case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Johannes Bosch, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Johannes Bosch operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Johannes Van Den Bosch Sends an Email can be done for the following purposes –
1. Strategic planning using facts provided in Johannes Van Den Bosch Sends an Email case study
2. Improving business portfolio management of Johannes Bosch
3. Assessing feasibility of the new initiative in Communication field.
4. Making a Communication topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Johannes Bosch
Strengths Johannes Van Den Bosch Sends an Email | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Johannes Bosch in Johannes Van Den Bosch Sends an Email Harvard Business Review case study are -
Ability to recruit top talent
– Johannes Bosch is one of the leading recruiters in the industry. Managers in the Johannes Van Den Bosch Sends an Email are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Ability to lead change in Communication field
– Johannes Bosch is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Johannes Bosch in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Operational resilience
– The operational resilience strategy in the Johannes Van Den Bosch Sends an Email Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Training and development
– Johannes Bosch has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Johannes Van Den Bosch Sends an Email Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Superior customer experience
– The customer experience strategy of Johannes Bosch in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Analytics focus
– Johannes Bosch is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Joe Distefano can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Successful track record of launching new products
– Johannes Bosch has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Johannes Bosch has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Digital Transformation in Communication segment
- digital transformation varies from industry to industry. For Johannes Bosch digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Johannes Bosch has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Cross disciplinary teams
– Horizontal connected teams at the Johannes Bosch are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Effective Research and Development (R&D)
– Johannes Bosch has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Johannes Van Den Bosch Sends an Email - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Diverse revenue streams
– Johannes Bosch is present in almost all the verticals within the industry. This has provided firm in Johannes Van Den Bosch Sends an Email case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
High switching costs
– The high switching costs that Johannes Bosch has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Weaknesses Johannes Van Den Bosch Sends an Email | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Johannes Van Den Bosch Sends an Email are -
Increasing silos among functional specialists
– The organizational structure of Johannes Bosch is dominated by functional specialists. It is not different from other players in the Communication segment. Johannes Bosch needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Johannes Bosch to focus more on services rather than just following the product oriented approach.
High bargaining power of channel partners
– Because of the regulatory requirements, Joe Distefano suggests that, Johannes Bosch is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Johannes Van Den Bosch Sends an Email, in the dynamic environment Johannes Bosch has struggled to respond to the nimble upstart competition. Johannes Bosch has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Low market penetration in new markets
– Outside its home market of Johannes Bosch, firm in the HBR case study Johannes Van Den Bosch Sends an Email needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Aligning sales with marketing
– It come across in the case study Johannes Van Den Bosch Sends an Email that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Johannes Van Den Bosch Sends an Email can leverage the sales team experience to cultivate customer relationships as Johannes Bosch is planning to shift buying processes online.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Johannes Van Den Bosch Sends an Email HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Johannes Bosch has relatively successful track record of launching new products.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Johannes Bosch supply chain. Even after few cautionary changes mentioned in the HBR case study - Johannes Van Den Bosch Sends an Email, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Johannes Bosch vulnerable to further global disruptions in South East Asia.
Need for greater diversity
– Johannes Bosch has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Slow to strategic competitive environment developments
– As Johannes Van Den Bosch Sends an Email HBR case study mentions - Johannes Bosch takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Capital Spending Reduction
– Even during the low interest decade, Johannes Bosch has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Johannes Van Den Bosch Sends an Email, is just above the industry average. Johannes Bosch needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Opportunities Johannes Van Den Bosch Sends an Email | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Johannes Van Den Bosch Sends an Email are -
Leveraging digital technologies
– Johannes Bosch can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Johannes Bosch can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Using analytics as competitive advantage
– Johannes Bosch has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Johannes Van Den Bosch Sends an Email - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Johannes Bosch to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Johannes Bosch to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Johannes Bosch can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Johannes Van Den Bosch Sends an Email, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Creating value in data economy
– The success of analytics program of Johannes Bosch has opened avenues for new revenue streams for the organization in the industry. This can help Johannes Bosch to build a more holistic ecosystem as suggested in the Johannes Van Den Bosch Sends an Email case study. Johannes Bosch can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Johannes Bosch is facing challenges because of the dominance of functional experts in the organization. Johannes Van Den Bosch Sends an Email case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Communication industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Johannes Bosch can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Johannes Bosch can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Johannes Bosch to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Johannes Bosch to hire the very best people irrespective of their geographical location.
Loyalty marketing
– Johannes Bosch has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Buying journey improvements
– Johannes Bosch can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Johannes Van Den Bosch Sends an Email suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Communication industry, but it has also influenced the consumer preferences. Johannes Bosch can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Johannes Bosch can use these opportunities to build new business models that can help the communities that Johannes Bosch operates in. Secondly it can use opportunities from government spending in Communication sector.
Threats Johannes Van Den Bosch Sends an Email External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Johannes Van Den Bosch Sends an Email are -
Shortening product life cycle
– it is one of the major threat that Johannes Bosch is facing in Communication sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Johannes Bosch will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Technology acceleration in Forth Industrial Revolution
– Johannes Bosch has witnessed rapid integration of technology during Covid-19 in the Communication industry. As one of the leading players in the industry, Johannes Bosch needs to keep up with the evolution of technology in the Communication sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Johannes Bosch with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Increasing wage structure of Johannes Bosch
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Johannes Bosch.
High dependence on third party suppliers
– Johannes Bosch high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Regulatory challenges
– Johannes Bosch needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Communication industry regulations.
Stagnating economy with rate increase
– Johannes Bosch can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Environmental challenges
– Johannes Bosch needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Johannes Bosch can take advantage of this fund but it will also bring new competitors in the Communication industry.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Johannes Bosch.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Johannes Bosch in the Communication sector and impact the bottomline of the organization.
Consumer confidence and its impact on Johannes Bosch demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Weighted SWOT Analysis of Johannes Van Den Bosch Sends an Email Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Johannes Van Den Bosch Sends an Email needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Johannes Van Den Bosch Sends an Email is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Johannes Van Den Bosch Sends an Email is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Johannes Van Den Bosch Sends an Email is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Johannes Bosch needs to make to build a sustainable competitive advantage.
