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Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)


This is Video Supplement for Can PACIV (Puerto Rico) Serve European Customers? HBS Case 808099.

Authors :: Jim Sharpe

Topics :: Innovation & Entrepreneurship

Tags :: Globalization, Government, Growth strategy, Hiring, Motivating people, Operations management, Organizational culture, Technology, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)" written by Jim Sharpe includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Paciv Rico facing as an external strategic factors. Some of the topics covered in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study are - Strategic Management Strategies, Globalization, Government, Growth strategy, Hiring, Motivating people, Operations management, Organizational culture, Technology and Innovation & Entrepreneurship.


Some of the macro environment factors that can be used to understand the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) casestudy better are - – talent flight as more people leaving formal jobs, geopolitical disruptions, wage bills are increasing, increasing commodity prices, there is increasing trade war between United States & China, supply chains are disrupted by pandemic , technology disruption, central banks are concerned over increasing inflation, increasing inequality as vast percentage of new income is going to the top 1%, etc



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Introduction to SWOT Analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Paciv Rico, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Paciv Rico operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) can be done for the following purposes –
1. Strategic planning using facts provided in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study
2. Improving business portfolio management of Paciv Rico
3. Assessing feasibility of the new initiative in Innovation & Entrepreneurship field.
4. Making a Innovation & Entrepreneurship topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Paciv Rico




Strengths Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Paciv Rico in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study are -

Sustainable margins compare to other players in Innovation & Entrepreneurship industry

– Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) firm has clearly differentiated products in the market place. This has enabled Paciv Rico to fetch slight price premium compare to the competitors in the Innovation & Entrepreneurship industry. The sustainable margins have also helped Paciv Rico to invest into research and development (R&D) and innovation.

High brand equity

– Paciv Rico has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Paciv Rico to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Low bargaining power of suppliers

– Suppliers of Paciv Rico in the sector have low bargaining power. Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Paciv Rico to manage not only supply disruptions but also source products at highly competitive prices.

Learning organization

- Paciv Rico is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Paciv Rico is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Diverse revenue streams

– Paciv Rico is present in almost all the verticals within the industry. This has provided firm in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Training and development

– Paciv Rico has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Organizational Resilience of Paciv Rico

– The covid-19 pandemic has put organizational resilience at the centre of everthing that Paciv Rico does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Analytics focus

– Paciv Rico is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Jim Sharpe can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Digital Transformation in Innovation & Entrepreneurship segment

- digital transformation varies from industry to industry. For Paciv Rico digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Paciv Rico has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Strong track record of project management

– Paciv Rico is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

Operational resilience

– The operational resilience strategy in the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.

Ability to recruit top talent

– Paciv Rico is one of the leading recruiters in the industry. Managers in the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.






Weaknesses Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are -

High operating costs

– Compare to the competitors, firm in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Paciv Rico 's lucrative customers.

High dependence on star products

– The top 2 products and services of the firm as mentioned in the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Paciv Rico has relatively successful track record of launching new products.

Workers concerns about automation

– As automation is fast increasing in the segment, Paciv Rico needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Increasing silos among functional specialists

– The organizational structure of Paciv Rico is dominated by functional specialists. It is not different from other players in the Innovation & Entrepreneurship segment. Paciv Rico needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Paciv Rico to focus more on services rather than just following the product oriented approach.

High bargaining power of channel partners

– Because of the regulatory requirements, Jim Sharpe suggests that, Paciv Rico is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

Slow decision making process

– As mentioned earlier in the report, Paciv Rico has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Paciv Rico even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), in the dynamic environment Paciv Rico has struggled to respond to the nimble upstart competition. Paciv Rico has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

Need for greater diversity

– Paciv Rico has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Products dominated business model

– Even though Paciv Rico has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) should strive to include more intangible value offerings along with its core products and services.

Capital Spending Reduction

– Even during the low interest decade, Paciv Rico has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), it seems that the employees of Paciv Rico don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.




Opportunities Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are -

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Paciv Rico can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Leveraging digital technologies

– Paciv Rico can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Buying journey improvements

– Paciv Rico can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Better consumer reach

– The expansion of the 5G network will help Paciv Rico to increase its market reach. Paciv Rico will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Paciv Rico can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Creating value in data economy

– The success of analytics program of Paciv Rico has opened avenues for new revenue streams for the organization in the industry. This can help Paciv Rico to build a more holistic ecosystem as suggested in the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study. Paciv Rico can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Paciv Rico to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Paciv Rico in the consumer business. Now Paciv Rico can target international markets with far fewer capital restrictions requirements than the existing system.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Paciv Rico can use these opportunities to build new business models that can help the communities that Paciv Rico operates in. Secondly it can use opportunities from government spending in Innovation & Entrepreneurship sector.

Loyalty marketing

– Paciv Rico has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Paciv Rico in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Innovation & Entrepreneurship segment, and it will provide faster access to the consumers.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Paciv Rico can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Low interest rates

– Even though inflation is raising its head in most developed economies, Paciv Rico can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.




Threats Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are -

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Paciv Rico will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Easy access to finance

– Easy access to finance in Innovation & Entrepreneurship field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Paciv Rico can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Environmental challenges

– Paciv Rico needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Paciv Rico can take advantage of this fund but it will also bring new competitors in the Innovation & Entrepreneurship industry.

High dependence on third party suppliers

– Paciv Rico high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), Paciv Rico may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Innovation & Entrepreneurship .

Stagnating economy with rate increase

– Paciv Rico can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

Increasing wage structure of Paciv Rico

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Paciv Rico.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Paciv Rico in the Innovation & Entrepreneurship industry. The Innovation & Entrepreneurship industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Shortening product life cycle

– it is one of the major threat that Paciv Rico is facing in Innovation & Entrepreneurship sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Paciv Rico.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Paciv Rico business can come under increasing regulations regarding data privacy, data security, etc.

Regulatory challenges

– Paciv Rico needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Innovation & Entrepreneurship industry regulations.

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Paciv Rico in the Innovation & Entrepreneurship sector and impact the bottomline of the organization.




Weighted SWOT Analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Paciv Rico needs to make to build a sustainable competitive advantage.



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