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Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)


This is Video Supplement for Can PACIV (Puerto Rico) Serve European Customers? HBS Case 808099.

Authors :: Jim Sharpe

Topics :: Innovation & Entrepreneurship

Tags :: Globalization, Government, Growth strategy, Hiring, Motivating people, Operations management, Organizational culture, Technology, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)" written by Jim Sharpe includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Paciv Rico facing as an external strategic factors. Some of the topics covered in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study are - Strategic Management Strategies, Globalization, Government, Growth strategy, Hiring, Motivating people, Operations management, Organizational culture, Technology and Innovation & Entrepreneurship.


Some of the macro environment factors that can be used to understand the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) casestudy better are - – customer relationship management is fast transforming because of increasing concerns over data privacy, banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing household debt because of falling income levels, digital marketing is dominated by two big players Facebook and Google, central banks are concerned over increasing inflation, technology disruption, there is increasing trade war between United States & China, competitive advantages are harder to sustain because of technology dispersion, increasing transportation and logistics costs, etc



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Introduction to SWOT Analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Paciv Rico, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Paciv Rico operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) can be done for the following purposes –
1. Strategic planning using facts provided in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study
2. Improving business portfolio management of Paciv Rico
3. Assessing feasibility of the new initiative in Innovation & Entrepreneurship field.
4. Making a Innovation & Entrepreneurship topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Paciv Rico




Strengths Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Paciv Rico in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study are -

Diverse revenue streams

– Paciv Rico is present in almost all the verticals within the industry. This has provided firm in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Strong track record of project management

– Paciv Rico is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

Ability to recruit top talent

– Paciv Rico is one of the leading recruiters in the industry. Managers in the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Low bargaining power of suppliers

– Suppliers of Paciv Rico in the sector have low bargaining power. Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Paciv Rico to manage not only supply disruptions but also source products at highly competitive prices.

Learning organization

- Paciv Rico is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Paciv Rico is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.

Sustainable margins compare to other players in Innovation & Entrepreneurship industry

– Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) firm has clearly differentiated products in the market place. This has enabled Paciv Rico to fetch slight price premium compare to the competitors in the Innovation & Entrepreneurship industry. The sustainable margins have also helped Paciv Rico to invest into research and development (R&D) and innovation.

Successful track record of launching new products

– Paciv Rico has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Paciv Rico has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.

Superior customer experience

– The customer experience strategy of Paciv Rico in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

Ability to lead change in Innovation & Entrepreneurship field

– Paciv Rico is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Paciv Rico in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Innovation driven organization

– Paciv Rico is one of the most innovative firm in sector. Manager in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.

Analytics focus

– Paciv Rico is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Jim Sharpe can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Highly skilled collaborators

– Paciv Rico has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.






Weaknesses Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are -

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), in the dynamic environment Paciv Rico has struggled to respond to the nimble upstart competition. Paciv Rico has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Paciv Rico supply chain. Even after few cautionary changes mentioned in the HBR case study - Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Paciv Rico vulnerable to further global disruptions in South East Asia.

High cash cycle compare to competitors

Paciv Rico has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.

Need for greater diversity

– Paciv Rico has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Lack of clear differentiation of Paciv Rico products

– To increase the profitability and margins on the products, Paciv Rico needs to provide more differentiated products than what it is currently offering in the marketplace.

Capital Spending Reduction

– Even during the low interest decade, Paciv Rico has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.

Products dominated business model

– Even though Paciv Rico has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) should strive to include more intangible value offerings along with its core products and services.

Low market penetration in new markets

– Outside its home market of Paciv Rico, firm in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

High bargaining power of channel partners

– Because of the regulatory requirements, Jim Sharpe suggests that, Paciv Rico is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

Workers concerns about automation

– As automation is fast increasing in the segment, Paciv Rico needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

No frontier risks strategy

– After analyzing the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), it seems that company is thinking about the frontier risks that can impact Innovation & Entrepreneurship strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.




Opportunities Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are -

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Paciv Rico can use these opportunities to build new business models that can help the communities that Paciv Rico operates in. Secondly it can use opportunities from government spending in Innovation & Entrepreneurship sector.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Paciv Rico can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Learning at scale

– Online learning technologies has now opened space for Paciv Rico to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Paciv Rico can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Innovation & Entrepreneurship industry, but it has also influenced the consumer preferences. Paciv Rico can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Paciv Rico in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Innovation & Entrepreneurship segment, and it will provide faster access to the consumers.

Creating value in data economy

– The success of analytics program of Paciv Rico has opened avenues for new revenue streams for the organization in the industry. This can help Paciv Rico to build a more holistic ecosystem as suggested in the Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) case study. Paciv Rico can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Buying journey improvements

– Paciv Rico can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Using analytics as competitive advantage

– Paciv Rico has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Paciv Rico to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Paciv Rico in the consumer business. Now Paciv Rico can target international markets with far fewer capital restrictions requirements than the existing system.

Better consumer reach

– The expansion of the 5G network will help Paciv Rico to increase its market reach. Paciv Rico will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Loyalty marketing

– Paciv Rico has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Low interest rates

– Even though inflation is raising its head in most developed economies, Paciv Rico can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.




Threats Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) are -

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Paciv Rico can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) .

New competition

– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Paciv Rico in the Innovation & Entrepreneurship sector and impact the bottomline of the organization.

Consumer confidence and its impact on Paciv Rico demand

– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Paciv Rico in the Innovation & Entrepreneurship industry. The Innovation & Entrepreneurship industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement), Paciv Rico may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Innovation & Entrepreneurship .

Technology acceleration in Forth Industrial Revolution

– Paciv Rico has witnessed rapid integration of technology during Covid-19 in the Innovation & Entrepreneurship industry. As one of the leading players in the industry, Paciv Rico needs to keep up with the evolution of technology in the Innovation & Entrepreneurship sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Paciv Rico will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Regulatory challenges

– Paciv Rico needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Innovation & Entrepreneurship industry regulations.

Stagnating economy with rate increase

– Paciv Rico can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

Increasing wage structure of Paciv Rico

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Paciv Rico.

High dependence on third party suppliers

– Paciv Rico high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

Environmental challenges

– Paciv Rico needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Paciv Rico can take advantage of this fund but it will also bring new competitors in the Innovation & Entrepreneurship industry.




Weighted SWOT Analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Paciv Rico needs to make to build a sustainable competitive advantage.



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