Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Leadership & Managing People
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2
Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 2 focuses on Klein as a strategist, organization builder and driver of performance. Supplementary homework video provides Klein's thoughts on how one brings about change in a difficult public arena.
Swot Analysis of "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2" written by Joseph L. Bower, Sonja Ellingson Hout includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Klein Joel facing as an external strategic factors. Some of the topics covered in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 case study are - Strategic Management Strategies, Competitive strategy, Developing employees, Leadership, Organizational culture and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 casestudy better are - – digital marketing is dominated by two big players Facebook and Google, increasing inequality as vast percentage of new income is going to the top 1%, supply chains are disrupted by pandemic , banking and financial system is disrupted by Bitcoin and other crypto currencies, there is backlash against globalization, competitive advantages are harder to sustain because of technology dispersion, wage bills are increasing,
increasing commodity prices, increasing energy prices, etc
Introduction to SWOT Analysis of Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Klein Joel, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Klein Joel operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 can be done for the following purposes –
1. Strategic planning using facts provided in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 case study
2. Improving business portfolio management of Klein Joel
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Klein Joel
Strengths Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Klein Joel in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 Harvard Business Review case study are -
Training and development
– Klein Joel has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Low bargaining power of suppliers
– Suppliers of Klein Joel in the sector have low bargaining power. Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Klein Joel to manage not only supply disruptions but also source products at highly competitive prices.
Ability to lead change in Leadership & Managing People field
– Klein Joel is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Klein Joel in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
Cross disciplinary teams
– Horizontal connected teams at the Klein Joel are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Klein Joel digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Klein Joel has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Highly skilled collaborators
– Klein Joel has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Ability to recruit top talent
– Klein Joel is one of the leading recruiters in the industry. Managers in the Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Organizational Resilience of Klein Joel
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Klein Joel does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Innovation driven organization
– Klein Joel is one of the most innovative firm in sector. Manager in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Learning organization
- Klein Joel is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Klein Joel is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Strong track record of project management
– Klein Joel is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Superior customer experience
– The customer experience strategy of Klein Joel in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Weaknesses Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 are -
High cash cycle compare to competitors
Klein Joel has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Low market penetration in new markets
– Outside its home market of Klein Joel, firm in the HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Products dominated business model
– Even though Klein Joel has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 should strive to include more intangible value offerings along with its core products and services.
Need for greater diversity
– Klein Joel has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2, is just above the industry average. Klein Joel needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Increasing silos among functional specialists
– The organizational structure of Klein Joel is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Klein Joel needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Klein Joel to focus more on services rather than just following the product oriented approach.
No frontier risks strategy
– After analyzing the HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Lack of clear differentiation of Klein Joel products
– To increase the profitability and margins on the products, Klein Joel needs to provide more differentiated products than what it is currently offering in the marketplace.
Capital Spending Reduction
– Even during the low interest decade, Klein Joel has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
High operating costs
– Compare to the competitors, firm in the HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Klein Joel 's lucrative customers.
Interest costs
– Compare to the competition, Klein Joel has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
Opportunities Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 are -
Better consumer reach
– The expansion of the 5G network will help Klein Joel to increase its market reach. Klein Joel will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Klein Joel to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Developing new processes and practices
– Klein Joel can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Manufacturing automation
– Klein Joel can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Learning at scale
– Online learning technologies has now opened space for Klein Joel to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Building a culture of innovation
– managers at Klein Joel can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Klein Joel can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Klein Joel in the consumer business. Now Klein Joel can target international markets with far fewer capital restrictions requirements than the existing system.
Leveraging digital technologies
– Klein Joel can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Klein Joel can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Klein Joel can use these opportunities to build new business models that can help the communities that Klein Joel operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.
Creating value in data economy
– The success of analytics program of Klein Joel has opened avenues for new revenue streams for the organization in the industry. This can help Klein Joel to build a more holistic ecosystem as suggested in the Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 case study. Klein Joel can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Klein Joel can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Klein Joel can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Threats Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 are -
Increasing wage structure of Klein Joel
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Klein Joel.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Klein Joel.
Stagnating economy with rate increase
– Klein Joel can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Shortening product life cycle
– it is one of the major threat that Klein Joel is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Easy access to finance
– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Klein Joel can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Environmental challenges
– Klein Joel needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Klein Joel can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Klein Joel can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 .
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Technology acceleration in Forth Industrial Revolution
– Klein Joel has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Klein Joel needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2, Klein Joel may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Klein Joel in the Leadership & Managing People sector and impact the bottomline of the organization.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Consumer confidence and its impact on Klein Joel demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Weighted SWOT Analysis of Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2 is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Klein Joel needs to make to build a sustainable competitive advantage.