Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Leadership & Managing People
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue)
Chaos and disorder in the public housing system of San Juan, Puerto Rico (second largest in the US, prompt the newly-elected governor Pedro Rosello to consider an unprecedented new approach: using the island's national guard troops to patrol the projects. The Guard would replace police who had become so frightened or corrupted by the dominance of drug gangs in public housing that they seldom ventured into the apartment complexes at all. The National Guard, moreover, was a popular force on the island. At the same time, Rosello knew that there were risks associated with calling out the Guard. Many in its ranks were young and inexperienced. Sustaining the commitment over time would be difficult and expensive. The kind of tactics thought necessary to regain control of the projects might offend civil libertarians. The new governor, urged on by the superintendent of police, had to decide whether and how to deploy the Guard. HKS Case Number 1390.0
Swot Analysis of "Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue)" written by Marty Linsky, Harvey Simon includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Guard Rosello facing as an external strategic factors. Some of the topics covered in Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) case study are - Strategic Management Strategies, Policy, Project management, Public relations, Regulation, Security & privacy, Strategic planning and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) casestudy better are - – technology disruption, increasing energy prices, banking and financial system is disrupted by Bitcoin and other crypto currencies, central banks are concerned over increasing inflation, wage bills are increasing, increasing household debt because of falling income levels, digital marketing is dominated by two big players Facebook and Google,
there is backlash against globalization, cloud computing is disrupting traditional business models, etc
Introduction to SWOT Analysis of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Guard Rosello, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Guard Rosello operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) can be done for the following purposes –
1. Strategic planning using facts provided in Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) case study
2. Improving business portfolio management of Guard Rosello
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Guard Rosello
Strengths Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Guard Rosello in Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) Harvard Business Review case study are -
Strong track record of project management
– Guard Rosello is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Training and development
– Guard Rosello has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Organizational Resilience of Guard Rosello
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Guard Rosello does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Guard Rosello digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Guard Rosello has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Successful track record of launching new products
– Guard Rosello has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Guard Rosello has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Effective Research and Development (R&D)
– Guard Rosello has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Ability to lead change in Leadership & Managing People field
– Guard Rosello is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Guard Rosello in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
High switching costs
– The high switching costs that Guard Rosello has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Sustainable margins compare to other players in Leadership & Managing People industry
– Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) firm has clearly differentiated products in the market place. This has enabled Guard Rosello to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Guard Rosello to invest into research and development (R&D) and innovation.
Ability to recruit top talent
– Guard Rosello is one of the leading recruiters in the industry. Managers in the Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Learning organization
- Guard Rosello is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Guard Rosello is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Cross disciplinary teams
– Horizontal connected teams at the Guard Rosello are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Weaknesses Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) are -
Products dominated business model
– Even though Guard Rosello has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) should strive to include more intangible value offerings along with its core products and services.
Workers concerns about automation
– As automation is fast increasing in the segment, Guard Rosello needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Increasing silos among functional specialists
– The organizational structure of Guard Rosello is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Guard Rosello needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Guard Rosello to focus more on services rather than just following the product oriented approach.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue), in the dynamic environment Guard Rosello has struggled to respond to the nimble upstart competition. Guard Rosello has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Guard Rosello is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Guard Rosello has relatively successful track record of launching new products.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue), it seems that the employees of Guard Rosello don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
Slow to strategic competitive environment developments
– As Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) HBR case study mentions - Guard Rosello takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Lack of clear differentiation of Guard Rosello products
– To increase the profitability and margins on the products, Guard Rosello needs to provide more differentiated products than what it is currently offering in the marketplace.
Aligning sales with marketing
– It come across in the case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) can leverage the sales team experience to cultivate customer relationships as Guard Rosello is planning to shift buying processes online.
Skills based hiring
– The stress on hiring functional specialists at Guard Rosello has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Opportunities Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) are -
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Guard Rosello can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Creating value in data economy
– The success of analytics program of Guard Rosello has opened avenues for new revenue streams for the organization in the industry. This can help Guard Rosello to build a more holistic ecosystem as suggested in the Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) case study. Guard Rosello can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Learning at scale
– Online learning technologies has now opened space for Guard Rosello to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Manufacturing automation
– Guard Rosello can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Guard Rosello can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Guard Rosello can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Building a culture of innovation
– managers at Guard Rosello can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Guard Rosello to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Loyalty marketing
– Guard Rosello has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Developing new processes and practices
– Guard Rosello can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Buying journey improvements
– Guard Rosello can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Guard Rosello is facing challenges because of the dominance of functional experts in the organization. Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Leveraging digital technologies
– Guard Rosello can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Guard Rosello can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Threats Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) are -
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Guard Rosello can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) .
Easy access to finance
– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Guard Rosello can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Guard Rosello will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Technology acceleration in Forth Industrial Revolution
– Guard Rosello has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Guard Rosello needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Guard Rosello business can come under increasing regulations regarding data privacy, data security, etc.
Consumer confidence and its impact on Guard Rosello demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Stagnating economy with rate increase
– Guard Rosello can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
High dependence on third party suppliers
– Guard Rosello high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue), Guard Rosello may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
Regulatory challenges
– Guard Rosello needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Guard Rosello in the Leadership & Managing People sector and impact the bottomline of the organization.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Guard Rosello with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Weighted SWOT Analysis of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Guard Rosello needs to make to build a sustainable competitive advantage.
Feel free to connect with us if you need business research.
You can download Excel Template of Case Study Solution & Analysis of Mano Dura: Mobilizing the National Guard to Battle Crime in Puerto Rico (Epilogue)
