Swot Analysis of "Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D)" written by Ashish Nanda, Kelley Morrell includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Mityas Sherif facing as an external strategic factors. Some of the topics covered in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) case study are - Strategic Management Strategies, Cross-cultural management, Customers, Ethics, Strategy and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) casestudy better are - – technology disruption, increasing inequality as vast percentage of new income is going to the top 1%, cloud computing is disrupting traditional business models, talent flight as more people leaving formal jobs, wage bills are increasing, increasing energy prices, digital marketing is dominated by two big players Facebook and Google,
increasing household debt because of falling income levels, there is backlash against globalization, etc
Introduction to SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Mityas Sherif, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Mityas Sherif operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) can be done for the following purposes –
1. Strategic planning using facts provided in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) case study
2. Improving business portfolio management of Mityas Sherif
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Mityas Sherif
Strengths Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Mityas Sherif in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) Harvard Business Review case study are -
Strong track record of project management
– Mityas Sherif is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Training and development
– Mityas Sherif has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Innovation driven organization
– Mityas Sherif is one of the most innovative firm in sector. Manager in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Highly skilled collaborators
– Mityas Sherif has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Sustainable margins compare to other players in Leadership & Managing People industry
– Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) firm has clearly differentiated products in the market place. This has enabled Mityas Sherif to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Mityas Sherif to invest into research and development (R&D) and innovation.
Effective Research and Development (R&D)
– Mityas Sherif has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Mityas Sherif digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Mityas Sherif has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
High brand equity
– Mityas Sherif has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Mityas Sherif to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Superior customer experience
– The customer experience strategy of Mityas Sherif in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Successful track record of launching new products
– Mityas Sherif has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Mityas Sherif has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Operational resilience
– The operational resilience strategy in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
High switching costs
– The high switching costs that Mityas Sherif has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Weaknesses Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) are -
Products dominated business model
– Even though Mityas Sherif has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) should strive to include more intangible value offerings along with its core products and services.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Mityas Sherif supply chain. Even after few cautionary changes mentioned in the HBR case study - Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Mityas Sherif vulnerable to further global disruptions in South East Asia.
No frontier risks strategy
– After analyzing the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D), it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Lack of clear differentiation of Mityas Sherif products
– To increase the profitability and margins on the products, Mityas Sherif needs to provide more differentiated products than what it is currently offering in the marketplace.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D), is just above the industry average. Mityas Sherif needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Mityas Sherif has relatively successful track record of launching new products.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D), it seems that the employees of Mityas Sherif don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
Slow decision making process
– As mentioned earlier in the report, Mityas Sherif has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Mityas Sherif even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Skills based hiring
– The stress on hiring functional specialists at Mityas Sherif has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D), in the dynamic environment Mityas Sherif has struggled to respond to the nimble upstart competition. Mityas Sherif has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Slow to strategic competitive environment developments
– As Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) HBR case study mentions - Mityas Sherif takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Opportunities Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) are -
Using analytics as competitive advantage
– Mityas Sherif has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Mityas Sherif to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Buying journey improvements
– Mityas Sherif can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Learning at scale
– Online learning technologies has now opened space for Mityas Sherif to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Mityas Sherif can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Mityas Sherif to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Building a culture of innovation
– managers at Mityas Sherif can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Mityas Sherif can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Mityas Sherif is facing challenges because of the dominance of functional experts in the organization. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Mityas Sherif can use these opportunities to build new business models that can help the communities that Mityas Sherif operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Mityas Sherif to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Mityas Sherif to hire the very best people irrespective of their geographical location.
Developing new processes and practices
– Mityas Sherif can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Better consumer reach
– The expansion of the 5G network will help Mityas Sherif to increase its market reach. Mityas Sherif will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Leveraging digital technologies
– Mityas Sherif can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Threats Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) are -
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Mityas Sherif in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Increasing wage structure of Mityas Sherif
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Mityas Sherif.
Stagnating economy with rate increase
– Mityas Sherif can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Shortening product life cycle
– it is one of the major threat that Mityas Sherif is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Mityas Sherif.
Easy access to finance
– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Mityas Sherif can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Mityas Sherif will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Mityas Sherif with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
High dependence on third party suppliers
– Mityas Sherif high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Environmental challenges
– Mityas Sherif needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Mityas Sherif can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Mityas Sherif in the Leadership & Managing People sector and impact the bottomline of the organization.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Mityas Sherif business can come under increasing regulations regarding data privacy, data security, etc.
Weighted SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (D) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Mityas Sherif needs to make to build a sustainable competitive advantage.