Swot Analysis of "Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B)" written by Ashish Nanda, Kelley Morrell includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Mityas Sherif facing as an external strategic factors. Some of the topics covered in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) case study are - Strategic Management Strategies, Cross-cultural management, Customers, Ethics, Strategy and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) casestudy better are - – central banks are concerned over increasing inflation, increasing inequality as vast percentage of new income is going to the top 1%, increasing transportation and logistics costs, competitive advantages are harder to sustain because of technology dispersion, cloud computing is disrupting traditional business models, talent flight as more people leaving formal jobs, supply chains are disrupted by pandemic ,
wage bills are increasing, increasing commodity prices, etc
Introduction to SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Mityas Sherif, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Mityas Sherif operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) can be done for the following purposes –
1. Strategic planning using facts provided in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) case study
2. Improving business portfolio management of Mityas Sherif
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Mityas Sherif
Strengths Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Mityas Sherif in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) Harvard Business Review case study are -
Effective Research and Development (R&D)
– Mityas Sherif has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Superior customer experience
– The customer experience strategy of Mityas Sherif in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Ability to recruit top talent
– Mityas Sherif is one of the leading recruiters in the industry. Managers in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Analytics focus
– Mityas Sherif is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Ashish Nanda, Kelley Morrell can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Low bargaining power of suppliers
– Suppliers of Mityas Sherif in the sector have low bargaining power. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Mityas Sherif to manage not only supply disruptions but also source products at highly competitive prices.
Operational resilience
– The operational resilience strategy in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Highly skilled collaborators
– Mityas Sherif has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Successful track record of launching new products
– Mityas Sherif has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Mityas Sherif has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Mityas Sherif digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Mityas Sherif has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Ability to lead change in Leadership & Managing People field
– Mityas Sherif is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Mityas Sherif in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.
High switching costs
– The high switching costs that Mityas Sherif has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Sustainable margins compare to other players in Leadership & Managing People industry
– Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) firm has clearly differentiated products in the market place. This has enabled Mityas Sherif to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Mityas Sherif to invest into research and development (R&D) and innovation.
Weaknesses Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) are -
High cash cycle compare to competitors
Mityas Sherif has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B), is just above the industry average. Mityas Sherif needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
Skills based hiring
– The stress on hiring functional specialists at Mityas Sherif has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Lack of clear differentiation of Mityas Sherif products
– To increase the profitability and margins on the products, Mityas Sherif needs to provide more differentiated products than what it is currently offering in the marketplace.
Products dominated business model
– Even though Mityas Sherif has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) should strive to include more intangible value offerings along with its core products and services.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Mityas Sherif supply chain. Even after few cautionary changes mentioned in the HBR case study - Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Mityas Sherif vulnerable to further global disruptions in South East Asia.
Workers concerns about automation
– As automation is fast increasing in the segment, Mityas Sherif needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
No frontier risks strategy
– After analyzing the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B), it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
High operating costs
– Compare to the competitors, firm in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Mityas Sherif 's lucrative customers.
Aligning sales with marketing
– It come across in the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) can leverage the sales team experience to cultivate customer relationships as Mityas Sherif is planning to shift buying processes online.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Mityas Sherif is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Opportunities Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) are -
Learning at scale
– Online learning technologies has now opened space for Mityas Sherif to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Mityas Sherif can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Mityas Sherif to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Mityas Sherif to hire the very best people irrespective of their geographical location.
Better consumer reach
– The expansion of the 5G network will help Mityas Sherif to increase its market reach. Mityas Sherif will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Low interest rates
– Even though inflation is raising its head in most developed economies, Mityas Sherif can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Manufacturing automation
– Mityas Sherif can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Buying journey improvements
– Mityas Sherif can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Mityas Sherif is facing challenges because of the dominance of functional experts in the organization. Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Mityas Sherif can use these opportunities to build new business models that can help the communities that Mityas Sherif operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.
Lowering marketing communication costs
– 5G expansion will open new opportunities for Mityas Sherif in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Leadership & Managing People segment, and it will provide faster access to the consumers.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Mityas Sherif can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Loyalty marketing
– Mityas Sherif has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Creating value in data economy
– The success of analytics program of Mityas Sherif has opened avenues for new revenue streams for the organization in the industry. This can help Mityas Sherif to build a more holistic ecosystem as suggested in the Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) case study. Mityas Sherif can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Threats Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) are -
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Mityas Sherif in the Leadership & Managing People sector and impact the bottomline of the organization.
Environmental challenges
– Mityas Sherif needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Mityas Sherif can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Mityas Sherif in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Stagnating economy with rate increase
– Mityas Sherif can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
High dependence on third party suppliers
– Mityas Sherif high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B), Mityas Sherif may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Mityas Sherif will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Shortening product life cycle
– it is one of the major threat that Mityas Sherif is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Consumer confidence and its impact on Mityas Sherif demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Technology acceleration in Forth Industrial Revolution
– Mityas Sherif has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Mityas Sherif needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Mityas Sherif business can come under increasing regulations regarding data privacy, data security, etc.
Weighted SWOT Analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (B) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Mityas Sherif needs to make to build a sustainable competitive advantage.
