Managing Stakeholders with Corporate Social Responsibility, Course Overview SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Leadership & Managing People
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Managing Stakeholders with Corporate Social Responsibility, Course Overview
The note articulates the ways in which strong stakeholder-company relationships developed through corporate social responsibility initiatives and other types of social strategies deliver bottom line benefits. The analysis follows stakeholder logic models connecting the impact of CSR initiatives on a stakeholder group (employees, customers, investors, government, the community, and suppliers) and its effects on company revenues, costs and market value.
Authors :: Christopher Marquis, Laura Velez Villa
Topics :: Leadership & Managing People
Tags :: Corporate governance, Financial management, Government, Social enterprise, Social responsibility, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis
Swot Analysis of "Managing Stakeholders with Corporate Social Responsibility, Course Overview" written by Christopher Marquis, Laura Velez Villa includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Stakeholder Social facing as an external strategic factors. Some of the topics covered in Managing Stakeholders with Corporate Social Responsibility, Course Overview case study are - Strategic Management Strategies, Corporate governance, Financial management, Government, Social enterprise, Social responsibility and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Managing Stakeholders with Corporate Social Responsibility, Course Overview casestudy better are - – challanges to central banks by blockchain based private currencies, increasing commodity prices, banking and financial system is disrupted by Bitcoin and other crypto currencies, wage bills are increasing, increasing energy prices, central banks are concerned over increasing inflation, there is increasing trade war between United States & China,
increasing household debt because of falling income levels, increasing inequality as vast percentage of new income is going to the top 1%, etc
Introduction to SWOT Analysis of Managing Stakeholders with Corporate Social Responsibility, Course Overview
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Managing Stakeholders with Corporate Social Responsibility, Course Overview case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Stakeholder Social, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Stakeholder Social operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Managing Stakeholders with Corporate Social Responsibility, Course Overview can be done for the following purposes –
1. Strategic planning using facts provided in Managing Stakeholders with Corporate Social Responsibility, Course Overview case study
2. Improving business portfolio management of Stakeholder Social
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Stakeholder Social
Strengths Managing Stakeholders with Corporate Social Responsibility, Course Overview | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Stakeholder Social in Managing Stakeholders with Corporate Social Responsibility, Course Overview Harvard Business Review case study are -
Innovation driven organization
– Stakeholder Social is one of the most innovative firm in sector. Manager in Managing Stakeholders with Corporate Social Responsibility, Course Overview Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Superior customer experience
– The customer experience strategy of Stakeholder Social in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For Stakeholder Social digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Stakeholder Social has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Strong track record of project management
– Stakeholder Social is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Low bargaining power of suppliers
– Suppliers of Stakeholder Social in the sector have low bargaining power. Managing Stakeholders with Corporate Social Responsibility, Course Overview has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps Stakeholder Social to manage not only supply disruptions but also source products at highly competitive prices.
Ability to recruit top talent
– Stakeholder Social is one of the leading recruiters in the industry. Managers in the Managing Stakeholders with Corporate Social Responsibility, Course Overview are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
High switching costs
– The high switching costs that Stakeholder Social has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Sustainable margins compare to other players in Leadership & Managing People industry
– Managing Stakeholders with Corporate Social Responsibility, Course Overview firm has clearly differentiated products in the market place. This has enabled Stakeholder Social to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Stakeholder Social to invest into research and development (R&D) and innovation.
Successful track record of launching new products
– Stakeholder Social has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Stakeholder Social has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Operational resilience
– The operational resilience strategy in the Managing Stakeholders with Corporate Social Responsibility, Course Overview Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Organizational Resilience of Stakeholder Social
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Stakeholder Social does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Cross disciplinary teams
– Horizontal connected teams at the Stakeholder Social are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Weaknesses Managing Stakeholders with Corporate Social Responsibility, Course Overview | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Managing Stakeholders with Corporate Social Responsibility, Course Overview are -
High operating costs
– Compare to the competitors, firm in the HBR case study Managing Stakeholders with Corporate Social Responsibility, Course Overview has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Stakeholder Social 's lucrative customers.
Workers concerns about automation
– As automation is fast increasing in the segment, Stakeholder Social needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Lack of clear differentiation of Stakeholder Social products
– To increase the profitability and margins on the products, Stakeholder Social needs to provide more differentiated products than what it is currently offering in the marketplace.
Aligning sales with marketing
– It come across in the case study Managing Stakeholders with Corporate Social Responsibility, Course Overview that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Managing Stakeholders with Corporate Social Responsibility, Course Overview can leverage the sales team experience to cultivate customer relationships as Stakeholder Social is planning to shift buying processes online.
Slow decision making process
– As mentioned earlier in the report, Stakeholder Social has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Stakeholder Social even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
No frontier risks strategy
– After analyzing the HBR case study Managing Stakeholders with Corporate Social Responsibility, Course Overview, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Capital Spending Reduction
– Even during the low interest decade, Stakeholder Social has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Compensation and incentives
– The revenue per employee as mentioned in the HBR case study Managing Stakeholders with Corporate Social Responsibility, Course Overview, is just above the industry average. Stakeholder Social needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.
High bargaining power of channel partners
– Because of the regulatory requirements, Christopher Marquis, Laura Velez Villa suggests that, Stakeholder Social is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Low market penetration in new markets
– Outside its home market of Stakeholder Social, firm in the HBR case study Managing Stakeholders with Corporate Social Responsibility, Course Overview needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Slow to strategic competitive environment developments
– As Managing Stakeholders with Corporate Social Responsibility, Course Overview HBR case study mentions - Stakeholder Social takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
Opportunities Managing Stakeholders with Corporate Social Responsibility, Course Overview | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Managing Stakeholders with Corporate Social Responsibility, Course Overview are -
Building a culture of innovation
– managers at Stakeholder Social can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Stakeholder Social to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Stakeholder Social to hire the very best people irrespective of their geographical location.
Learning at scale
– Online learning technologies has now opened space for Stakeholder Social to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Stakeholder Social can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Stakeholder Social is facing challenges because of the dominance of functional experts in the organization. Managing Stakeholders with Corporate Social Responsibility, Course Overview case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Stakeholder Social can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Better consumer reach
– The expansion of the 5G network will help Stakeholder Social to increase its market reach. Stakeholder Social will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Developing new processes and practices
– Stakeholder Social can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. Stakeholder Social can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Manufacturing automation
– Stakeholder Social can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Stakeholder Social in the consumer business. Now Stakeholder Social can target international markets with far fewer capital restrictions requirements than the existing system.
Leveraging digital technologies
– Stakeholder Social can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Creating value in data economy
– The success of analytics program of Stakeholder Social has opened avenues for new revenue streams for the organization in the industry. This can help Stakeholder Social to build a more holistic ecosystem as suggested in the Managing Stakeholders with Corporate Social Responsibility, Course Overview case study. Stakeholder Social can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Threats Managing Stakeholders with Corporate Social Responsibility, Course Overview External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Managing Stakeholders with Corporate Social Responsibility, Course Overview are -
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Stakeholder Social with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
High dependence on third party suppliers
– Stakeholder Social high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for Stakeholder Social in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Consumer confidence and its impact on Stakeholder Social demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Increasing wage structure of Stakeholder Social
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Stakeholder Social.
Technology acceleration in Forth Industrial Revolution
– Stakeholder Social has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Stakeholder Social needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Managing Stakeholders with Corporate Social Responsibility, Course Overview, Stakeholder Social may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Stakeholder Social in the Leadership & Managing People sector and impact the bottomline of the organization.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. Stakeholder Social will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Stakeholder Social business can come under increasing regulations regarding data privacy, data security, etc.
Stagnating economy with rate increase
– Stakeholder Social can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Stakeholder Social.
Weighted SWOT Analysis of Managing Stakeholders with Corporate Social Responsibility, Course Overview Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Managing Stakeholders with Corporate Social Responsibility, Course Overview needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Managing Stakeholders with Corporate Social Responsibility, Course Overview is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Managing Stakeholders with Corporate Social Responsibility, Course Overview is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Managing Stakeholders with Corporate Social Responsibility, Course Overview is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Stakeholder Social needs to make to build a sustainable competitive advantage.
