Swot Analysis of "Margaret Jefferson: Performance Issue at a Performing Arts Company B" written by Lyn Purdy, James O Brien includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that W12021 Jefferson facing as an external strategic factors. Some of the topics covered in Margaret Jefferson: Performance Issue at a Performing Arts Company B case study are - Strategic Management Strategies, Organizational culture, Strategy and Leadership & Managing People.
Some of the macro environment factors that can be used to understand the Margaret Jefferson: Performance Issue at a Performing Arts Company B casestudy better are - – increasing household debt because of falling income levels, geopolitical disruptions, increasing commodity prices, wage bills are increasing, talent flight as more people leaving formal jobs, banking and financial system is disrupted by Bitcoin and other crypto currencies, increasing transportation and logistics costs,
customer relationship management is fast transforming because of increasing concerns over data privacy, challanges to central banks by blockchain based private currencies, etc
Introduction to SWOT Analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Margaret Jefferson: Performance Issue at a Performing Arts Company B case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the W12021 Jefferson, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which W12021 Jefferson operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B can be done for the following purposes –
1. Strategic planning using facts provided in Margaret Jefferson: Performance Issue at a Performing Arts Company B case study
2. Improving business portfolio management of W12021 Jefferson
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of W12021 Jefferson
Strengths Margaret Jefferson: Performance Issue at a Performing Arts Company B | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of W12021 Jefferson in Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study are -
Ability to recruit top talent
– W12021 Jefferson is one of the leading recruiters in the industry. Managers in the Margaret Jefferson: Performance Issue at a Performing Arts Company B are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Operational resilience
– The operational resilience strategy in the Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Successful track record of launching new products
– W12021 Jefferson has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. W12021 Jefferson has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Digital Transformation in Leadership & Managing People segment
- digital transformation varies from industry to industry. For W12021 Jefferson digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. W12021 Jefferson has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Innovation driven organization
– W12021 Jefferson is one of the most innovative firm in sector. Manager in Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Superior customer experience
– The customer experience strategy of W12021 Jefferson in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Effective Research and Development (R&D)
– W12021 Jefferson has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Margaret Jefferson: Performance Issue at a Performing Arts Company B - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Analytics focus
– W12021 Jefferson is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Lyn Purdy, James O Brien can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Sustainable margins compare to other players in Leadership & Managing People industry
– Margaret Jefferson: Performance Issue at a Performing Arts Company B firm has clearly differentiated products in the market place. This has enabled W12021 Jefferson to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped W12021 Jefferson to invest into research and development (R&D) and innovation.
Training and development
– W12021 Jefferson has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
High switching costs
– The high switching costs that W12021 Jefferson has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Learning organization
- W12021 Jefferson is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at W12021 Jefferson is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Weaknesses Margaret Jefferson: Performance Issue at a Performing Arts Company B | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Margaret Jefferson: Performance Issue at a Performing Arts Company B are -
No frontier risks strategy
– After analyzing the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
High cash cycle compare to competitors
W12021 Jefferson has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Workers concerns about automation
– As automation is fast increasing in the segment, W12021 Jefferson needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.
Skills based hiring
– The stress on hiring functional specialists at W12021 Jefferson has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of W12021 Jefferson supply chain. Even after few cautionary changes mentioned in the HBR case study - Margaret Jefferson: Performance Issue at a Performing Arts Company B, it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left W12021 Jefferson vulnerable to further global disruptions in South East Asia.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Margaret Jefferson: Performance Issue at a Performing Arts Company B, in the dynamic environment W12021 Jefferson has struggled to respond to the nimble upstart competition. W12021 Jefferson has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Margaret Jefferson: Performance Issue at a Performing Arts Company B HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though W12021 Jefferson has relatively successful track record of launching new products.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, W12021 Jefferson is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Margaret Jefferson: Performance Issue at a Performing Arts Company B can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
Slow decision making process
– As mentioned earlier in the report, W12021 Jefferson has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. W12021 Jefferson even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Capital Spending Reduction
– Even during the low interest decade, W12021 Jefferson has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Aligning sales with marketing
– It come across in the case study Margaret Jefferson: Performance Issue at a Performing Arts Company B that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Margaret Jefferson: Performance Issue at a Performing Arts Company B can leverage the sales team experience to cultivate customer relationships as W12021 Jefferson is planning to shift buying processes online.
Opportunities Margaret Jefferson: Performance Issue at a Performing Arts Company B | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Margaret Jefferson: Performance Issue at a Performing Arts Company B are -
Using analytics as competitive advantage
– W12021 Jefferson has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Margaret Jefferson: Performance Issue at a Performing Arts Company B - to build a competitive advantage using analytics. The analytics driven competitive advantage can help W12021 Jefferson to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Building a culture of innovation
– managers at W12021 Jefferson can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. W12021 Jefferson can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. W12021 Jefferson can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Lowering marketing communication costs
– 5G expansion will open new opportunities for W12021 Jefferson in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Leadership & Managing People segment, and it will provide faster access to the consumers.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for W12021 Jefferson to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for W12021 Jefferson to hire the very best people irrespective of their geographical location.
Loyalty marketing
– W12021 Jefferson has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help W12021 Jefferson to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Leveraging digital technologies
– W12021 Jefferson can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Redefining models of collaboration and team work
– As explained in the weaknesses section, W12021 Jefferson is facing challenges because of the dominance of functional experts in the organization. Margaret Jefferson: Performance Issue at a Performing Arts Company B case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Developing new processes and practices
– W12021 Jefferson can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, W12021 Jefferson can use these opportunities to build new business models that can help the communities that W12021 Jefferson operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. W12021 Jefferson can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Low interest rates
– Even though inflation is raising its head in most developed economies, W12021 Jefferson can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Threats Margaret Jefferson: Performance Issue at a Performing Arts Company B External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B are -
Regulatory challenges
– W12021 Jefferson needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for W12021 Jefferson in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Technology disruption because of hacks, piracy etc
– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.
Consumer confidence and its impact on W12021 Jefferson demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Shortening product life cycle
– it is one of the major threat that W12021 Jefferson is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Technology acceleration in Forth Industrial Revolution
– W12021 Jefferson has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, W12021 Jefferson needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Increasing wage structure of W12021 Jefferson
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of W12021 Jefferson.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of W12021 Jefferson business can come under increasing regulations regarding data privacy, data security, etc.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, W12021 Jefferson can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B .
Stagnating economy with rate increase
– W12021 Jefferson can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Instability in the European markets
– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. W12021 Jefferson will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.
Easy access to finance
– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. W12021 Jefferson can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Environmental challenges
– W12021 Jefferson needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. W12021 Jefferson can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.
Weighted SWOT Analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Margaret Jefferson: Performance Issue at a Performing Arts Company B is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Margaret Jefferson: Performance Issue at a Performing Arts Company B is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that W12021 Jefferson needs to make to build a sustainable competitive advantage.