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Margaret Jefferson: Performance Issue at a Performing Arts Company B SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Margaret Jefferson: Performance Issue at a Performing Arts Company B


Supplement for case W12021

Authors :: Lyn Purdy, James O Brien

Topics :: Leadership & Managing People

Tags :: Organizational culture, Strategy, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Margaret Jefferson: Performance Issue at a Performing Arts Company B" written by Lyn Purdy, James O Brien includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that W12021 Jefferson facing as an external strategic factors. Some of the topics covered in Margaret Jefferson: Performance Issue at a Performing Arts Company B case study are - Strategic Management Strategies, Organizational culture, Strategy and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the Margaret Jefferson: Performance Issue at a Performing Arts Company B casestudy better are - – increasing household debt because of falling income levels, increasing inequality as vast percentage of new income is going to the top 1%, digital marketing is dominated by two big players Facebook and Google, competitive advantages are harder to sustain because of technology dispersion, cloud computing is disrupting traditional business models, increasing commodity prices, there is increasing trade war between United States & China, talent flight as more people leaving formal jobs, technology disruption, etc



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Introduction to SWOT Analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Margaret Jefferson: Performance Issue at a Performing Arts Company B case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the W12021 Jefferson, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which W12021 Jefferson operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B can be done for the following purposes –
1. Strategic planning using facts provided in Margaret Jefferson: Performance Issue at a Performing Arts Company B case study
2. Improving business portfolio management of W12021 Jefferson
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of W12021 Jefferson




Strengths Margaret Jefferson: Performance Issue at a Performing Arts Company B | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of W12021 Jefferson in Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study are -

Sustainable margins compare to other players in Leadership & Managing People industry

– Margaret Jefferson: Performance Issue at a Performing Arts Company B firm has clearly differentiated products in the market place. This has enabled W12021 Jefferson to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped W12021 Jefferson to invest into research and development (R&D) and innovation.

Ability to recruit top talent

– W12021 Jefferson is one of the leading recruiters in the industry. Managers in the Margaret Jefferson: Performance Issue at a Performing Arts Company B are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Digital Transformation in Leadership & Managing People segment

- digital transformation varies from industry to industry. For W12021 Jefferson digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. W12021 Jefferson has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Cross disciplinary teams

– Horizontal connected teams at the W12021 Jefferson are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.

Superior customer experience

– The customer experience strategy of W12021 Jefferson in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

High switching costs

– The high switching costs that W12021 Jefferson has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Strong track record of project management

– W12021 Jefferson is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

High brand equity

– W12021 Jefferson has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled W12021 Jefferson to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Low bargaining power of suppliers

– Suppliers of W12021 Jefferson in the sector have low bargaining power. Margaret Jefferson: Performance Issue at a Performing Arts Company B has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps W12021 Jefferson to manage not only supply disruptions but also source products at highly competitive prices.

Organizational Resilience of W12021 Jefferson

– The covid-19 pandemic has put organizational resilience at the centre of everthing that W12021 Jefferson does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Analytics focus

– W12021 Jefferson is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Lyn Purdy, James O Brien can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Operational resilience

– The operational resilience strategy in the Margaret Jefferson: Performance Issue at a Performing Arts Company B Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.






Weaknesses Margaret Jefferson: Performance Issue at a Performing Arts Company B | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Margaret Jefferson: Performance Issue at a Performing Arts Company B are -

Interest costs

– Compare to the competition, W12021 Jefferson has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.

No frontier risks strategy

– After analyzing the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B, it seems that company is thinking about the frontier risks that can impact Leadership & Managing People strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.

Slow decision making process

– As mentioned earlier in the report, W12021 Jefferson has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. W12021 Jefferson even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.

High dependence on star products

– The top 2 products and services of the firm as mentioned in the Margaret Jefferson: Performance Issue at a Performing Arts Company B HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though W12021 Jefferson has relatively successful track record of launching new products.

Products dominated business model

– Even though W12021 Jefferson has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Margaret Jefferson: Performance Issue at a Performing Arts Company B should strive to include more intangible value offerings along with its core products and services.

Skills based hiring

– The stress on hiring functional specialists at W12021 Jefferson has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.

Lack of clear differentiation of W12021 Jefferson products

– To increase the profitability and margins on the products, W12021 Jefferson needs to provide more differentiated products than what it is currently offering in the marketplace.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Margaret Jefferson: Performance Issue at a Performing Arts Company B, in the dynamic environment W12021 Jefferson has struggled to respond to the nimble upstart competition. W12021 Jefferson has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

Need for greater diversity

– W12021 Jefferson has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Compensation and incentives

– The revenue per employee as mentioned in the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B, is just above the industry average. W12021 Jefferson needs to redesign the compensation structure and incentives to increase the revenue per employees. Some of the steps that it can take are – hiring more specialists on project basis, etc.

Workers concerns about automation

– As automation is fast increasing in the segment, W12021 Jefferson needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.




Opportunities Margaret Jefferson: Performance Issue at a Performing Arts Company B | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Margaret Jefferson: Performance Issue at a Performing Arts Company B are -

Loyalty marketing

– W12021 Jefferson has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Finding new ways to collaborate

– Covid-19 has not only transformed business models of companies in Leadership & Managing People industry, but it has also influenced the consumer preferences. W12021 Jefferson can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for W12021 Jefferson in the consumer business. Now W12021 Jefferson can target international markets with far fewer capital restrictions requirements than the existing system.

Developing new processes and practices

– W12021 Jefferson can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Leveraging digital technologies

– W12021 Jefferson can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Redefining models of collaboration and team work

– As explained in the weaknesses section, W12021 Jefferson is facing challenges because of the dominance of functional experts in the organization. Margaret Jefferson: Performance Issue at a Performing Arts Company B case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Creating value in data economy

– The success of analytics program of W12021 Jefferson has opened avenues for new revenue streams for the organization in the industry. This can help W12021 Jefferson to build a more holistic ecosystem as suggested in the Margaret Jefferson: Performance Issue at a Performing Arts Company B case study. W12021 Jefferson can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Low interest rates

– Even though inflation is raising its head in most developed economies, W12021 Jefferson can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. W12021 Jefferson can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. W12021 Jefferson can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. W12021 Jefferson can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, W12021 Jefferson can use these opportunities to build new business models that can help the communities that W12021 Jefferson operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.

Buying journey improvements

– W12021 Jefferson can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Margaret Jefferson: Performance Issue at a Performing Arts Company B suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, W12021 Jefferson can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Margaret Jefferson: Performance Issue at a Performing Arts Company B, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.




Threats Margaret Jefferson: Performance Issue at a Performing Arts Company B External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B are -

Shortening product life cycle

– it is one of the major threat that W12021 Jefferson is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Technology acceleration in Forth Industrial Revolution

– W12021 Jefferson has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, W12021 Jefferson needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Consumer confidence and its impact on W12021 Jefferson demand

– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of W12021 Jefferson business can come under increasing regulations regarding data privacy, data security, etc.

Capital market disruption

– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of W12021 Jefferson.

Stagnating economy with rate increase

– W12021 Jefferson can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.

Environmental challenges

– W12021 Jefferson needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. W12021 Jefferson can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.

Regulatory challenges

– W12021 Jefferson needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for W12021 Jefferson in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Increasing wage structure of W12021 Jefferson

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of W12021 Jefferson.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Margaret Jefferson: Performance Issue at a Performing Arts Company B, W12021 Jefferson may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .

Easy access to finance

– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. W12021 Jefferson can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.




Weighted SWOT Analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Margaret Jefferson: Performance Issue at a Performing Arts Company B needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Margaret Jefferson: Performance Issue at a Performing Arts Company B is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Margaret Jefferson: Performance Issue at a Performing Arts Company B is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Margaret Jefferson: Performance Issue at a Performing Arts Company B is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that W12021 Jefferson needs to make to build a sustainable competitive advantage.



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