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Major Steckleson at the National Training Center (D): Role for LTC Hanson SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Major Steckleson at the National Training Center (D): Role for LTC Hanson


Role play exercise for LTC Hanson. Teaching Purpose: To role-play to further understanding of the protagonist's emotions.

Authors :: Scott A. Snook, Jeremy Schneider, Robert Kaderavek

Topics :: Leadership & Managing People

Tags :: Communication, Leadership, Leading teams, Organizational culture, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Major Steckleson at the National Training Center (D): Role for LTC Hanson" written by Scott A. Snook, Jeremy Schneider, Robert Kaderavek includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Ltc Hanson facing as an external strategic factors. Some of the topics covered in Major Steckleson at the National Training Center (D): Role for LTC Hanson case study are - Strategic Management Strategies, Communication, Leadership, Leading teams, Organizational culture and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the Major Steckleson at the National Training Center (D): Role for LTC Hanson casestudy better are - – there is increasing trade war between United States & China, supply chains are disrupted by pandemic , cloud computing is disrupting traditional business models, competitive advantages are harder to sustain because of technology dispersion, talent flight as more people leaving formal jobs, customer relationship management is fast transforming because of increasing concerns over data privacy, there is backlash against globalization, technology disruption, banking and financial system is disrupted by Bitcoin and other crypto currencies, etc



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Introduction to SWOT Analysis of Major Steckleson at the National Training Center (D): Role for LTC Hanson


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Major Steckleson at the National Training Center (D): Role for LTC Hanson case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Ltc Hanson, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Ltc Hanson operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Major Steckleson at the National Training Center (D): Role for LTC Hanson can be done for the following purposes –
1. Strategic planning using facts provided in Major Steckleson at the National Training Center (D): Role for LTC Hanson case study
2. Improving business portfolio management of Ltc Hanson
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Ltc Hanson




Strengths Major Steckleson at the National Training Center (D): Role for LTC Hanson | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of Ltc Hanson in Major Steckleson at the National Training Center (D): Role for LTC Hanson Harvard Business Review case study are -

Cross disciplinary teams

– Horizontal connected teams at the Ltc Hanson are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.

Analytics focus

– Ltc Hanson is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Scott A. Snook, Jeremy Schneider, Robert Kaderavek can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Superior customer experience

– The customer experience strategy of Ltc Hanson in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.

High brand equity

– Ltc Hanson has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Ltc Hanson to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Successful track record of launching new products

– Ltc Hanson has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Ltc Hanson has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.

Ability to lead change in Leadership & Managing People field

– Ltc Hanson is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled Ltc Hanson in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

High switching costs

– The high switching costs that Ltc Hanson has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.

Ability to recruit top talent

– Ltc Hanson is one of the leading recruiters in the industry. Managers in the Major Steckleson at the National Training Center (D): Role for LTC Hanson are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Digital Transformation in Leadership & Managing People segment

- digital transformation varies from industry to industry. For Ltc Hanson digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Ltc Hanson has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.

Training and development

– Ltc Hanson has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Major Steckleson at the National Training Center (D): Role for LTC Hanson Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Organizational Resilience of Ltc Hanson

– The covid-19 pandemic has put organizational resilience at the centre of everthing that Ltc Hanson does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Sustainable margins compare to other players in Leadership & Managing People industry

– Major Steckleson at the National Training Center (D): Role for LTC Hanson firm has clearly differentiated products in the market place. This has enabled Ltc Hanson to fetch slight price premium compare to the competitors in the Leadership & Managing People industry. The sustainable margins have also helped Ltc Hanson to invest into research and development (R&D) and innovation.






Weaknesses Major Steckleson at the National Training Center (D): Role for LTC Hanson | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Major Steckleson at the National Training Center (D): Role for LTC Hanson are -

Interest costs

– Compare to the competition, Ltc Hanson has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study Major Steckleson at the National Training Center (D): Role for LTC Hanson, it seems that the employees of Ltc Hanson don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Need for greater diversity

– Ltc Hanson has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Products dominated business model

– Even though Ltc Hanson has some of the most successful products in the industry, this business model has made each new product launch extremely critical for continuous financial growth of the organization. firm in the HBR case study - Major Steckleson at the National Training Center (D): Role for LTC Hanson should strive to include more intangible value offerings along with its core products and services.

Aligning sales with marketing

– It come across in the case study Major Steckleson at the National Training Center (D): Role for LTC Hanson that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Major Steckleson at the National Training Center (D): Role for LTC Hanson can leverage the sales team experience to cultivate customer relationships as Ltc Hanson is planning to shift buying processes online.

Increasing silos among functional specialists

– The organizational structure of Ltc Hanson is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. Ltc Hanson needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Ltc Hanson to focus more on services rather than just following the product oriented approach.

High bargaining power of channel partners

– Because of the regulatory requirements, Scott A. Snook, Jeremy Schneider, Robert Kaderavek suggests that, Ltc Hanson is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.

Workers concerns about automation

– As automation is fast increasing in the segment, Ltc Hanson needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Major Steckleson at the National Training Center (D): Role for LTC Hanson, in the dynamic environment Ltc Hanson has struggled to respond to the nimble upstart competition. Ltc Hanson has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.

Slow to strategic competitive environment developments

– As Major Steckleson at the National Training Center (D): Role for LTC Hanson HBR case study mentions - Ltc Hanson takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.

High dependence on star products

– The top 2 products and services of the firm as mentioned in the Major Steckleson at the National Training Center (D): Role for LTC Hanson HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Ltc Hanson has relatively successful track record of launching new products.




Opportunities Major Steckleson at the National Training Center (D): Role for LTC Hanson | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Major Steckleson at the National Training Center (D): Role for LTC Hanson are -

Buying journey improvements

– Ltc Hanson can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Major Steckleson at the National Training Center (D): Role for LTC Hanson suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.

Identify volunteer opportunities

– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Ltc Hanson can explore opportunities that can attract volunteers and are consistent with its mission and vision.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Ltc Hanson can use these opportunities to build new business models that can help the communities that Ltc Hanson operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.

Lowering marketing communication costs

– 5G expansion will open new opportunities for Ltc Hanson in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Leadership & Managing People segment, and it will provide faster access to the consumers.

Reforming the budgeting process

- By establishing new metrics that will be used to evaluate both existing and potential projects Ltc Hanson can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.

Harnessing reconfiguration of the global supply chains

– As the trade war between US and China heats up in the coming years, Ltc Hanson can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Major Steckleson at the National Training Center (D): Role for LTC Hanson, to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.

Creating value in data economy

– The success of analytics program of Ltc Hanson has opened avenues for new revenue streams for the organization in the industry. This can help Ltc Hanson to build a more holistic ecosystem as suggested in the Major Steckleson at the National Training Center (D): Role for LTC Hanson case study. Ltc Hanson can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Learning at scale

– Online learning technologies has now opened space for Ltc Hanson to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

Leveraging digital technologies

– Ltc Hanson can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Redefining models of collaboration and team work

– As explained in the weaknesses section, Ltc Hanson is facing challenges because of the dominance of functional experts in the organization. Major Steckleson at the National Training Center (D): Role for LTC Hanson case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Loyalty marketing

– Ltc Hanson has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.

Building a culture of innovation

– managers at Ltc Hanson can make experimentation a productive activity and build a culture of innovation using approaches such as – mining transaction data, A/B testing of websites and selling platforms, engaging potential customers over various needs, and building on small ideas in the Leadership & Managing People segment.

Using analytics as competitive advantage

– Ltc Hanson has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Major Steckleson at the National Training Center (D): Role for LTC Hanson - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Ltc Hanson to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.




Threats Major Steckleson at the National Training Center (D): Role for LTC Hanson External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Major Steckleson at the National Training Center (D): Role for LTC Hanson are -

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, Ltc Hanson can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Major Steckleson at the National Training Center (D): Role for LTC Hanson .

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for Ltc Hanson in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Regulatory challenges

– Ltc Hanson needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.

Learning curve for new practices

– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Major Steckleson at the National Training Center (D): Role for LTC Hanson, Ltc Hanson may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Leadership & Managing People .

Environmental challenges

– Ltc Hanson needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Ltc Hanson can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Ltc Hanson business can come under increasing regulations regarding data privacy, data security, etc.

High dependence on third party suppliers

– Ltc Hanson high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.

High level of anxiety and lack of motivation

– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Ltc Hanson needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.

Technology acceleration in Forth Industrial Revolution

– Ltc Hanson has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, Ltc Hanson needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Shortening product life cycle

– it is one of the major threat that Ltc Hanson is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Easy access to finance

– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Ltc Hanson can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.




Weighted SWOT Analysis of Major Steckleson at the National Training Center (D): Role for LTC Hanson Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Major Steckleson at the National Training Center (D): Role for LTC Hanson needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Major Steckleson at the National Training Center (D): Role for LTC Hanson is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Major Steckleson at the National Training Center (D): Role for LTC Hanson is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Major Steckleson at the National Training Center (D): Role for LTC Hanson is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Ltc Hanson needs to make to build a sustainable competitive advantage.



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